CloudTalk AI Voice Agent

iPhone + Android

7.1No. 31 of 94
in Call Center Software

Recognised40% of the score19
Phone app26% of the score100
Documented20% of the score80
Free plan14% of the score30

Free plan: Trial only
Runs on: Android, api, iPhone, Linux, Mac, Web, Windows

Summary

CloudTalk AI Voice Agent combines a business phone system with AI voice agents for small and mid-sized sales and support teams. It handles inbound and outbound calling and can hand calls from AI to a human agent. AI Receptionist answers FAQs, routes calls conversationally, gathers contact details, takes messages, blocks spam and robocalls, and provides inbound coverage around the clock. It understands more than 70 languages and accents; the service supports more than 60 languages. AI Specialist adds identity authentication, real-time workflows, multi-step issue resolution, payment and invoice handling, calendar synchronization, rescheduling, and call analytics. Listed integrations include Salesforce, Zendesk, HubSpot, Pipedrive, Zoho CRM, Gong, Zapier, Freshdesk, Help Scout, and Intercom. Custom connections can use a public REST API, webhooks, workflow automation, Zapier, or Make; API access is available on Essential and above. US pricing lists AI Receptionist at 99.00 USD per month for 200 minutes and AI Specialist at 349.00 USD per month for 1,000 minutes. Browser, desktop, Android, and iOS access are listed.

Who it is for

CloudTalk AI Voice Agent suits small and mid-sized sales or support teams that handle inbound and outbound calls. Teams needing multilingual receptionist tasks, call handoff, or CRM connections may find its listed capabilities relevant.

What is good

Handles inbound and outbound calls with human handoff.
AI Receptionist understands more than 70 languages and accents.
AI Specialist supports multi-step workflows and issue resolution.
Integrations include Salesforce, HubSpot, and Zendesk.
Available through browser, desktop, Android, and iOS.

What to know first

AI Receptionist plan includes 200 minutes at 99.00 USD per month.
AI Specialist costs 349.00 USD per month.
API access is available on Essential and above.

Verdict

CloudTalk AI Voice Agent offers receptionist and specialist functions for business calling, including human handoff and CRM integrations. The listed US plans differ in included minutes and capabilities, so check which tier fits your calling needs.

CloudTalk AI Voice Agent plans and pricing

All plans

AI Receptionist Not published 50 min included · inbound calls · 70+ languages cloudtalk.io · 30 Sept 2026

AI Specialist $349/mo 1,000 min included · multi-step workflows · outbound calls cloudtalk.io · 30 Sept 2026

Custom €0.15/mo per minute · above 10,000 minutes · custom volume packages cloudtalk.io · 30 Sept 2026

AI Receptionist (US pricing stated on page) $99/mo 200 minutes · inbound calls cloudtalk.io · 30 Sept 2026

AI Specialist (US pricing stated on page) $349/mo 1,000 minutes · outbound calls · end-to-end workflows cloudtalk.io · 30 Sept 2026

Compared on call center software

Free plan: Nocloudtalk.io

Facts

What it does: CloudTalk describes itself as an AI-powered business phone system and AI Voice Agent platform for small and mid-sized sales and support teams.cloudtalk.io · 30 Sept 2026
Calling coverage: The AI Voice Agent pricing page lists 24/7 inbound and outbound calling with human handoff from AI to an agent.cloudtalk.io · 30 Sept 2026
Languages: The pricing page states that the service supports more than 60 languages and that AI Receptionist understands 70+ languages and accents.cloudtalk.io · 30 Sept 2026
Receptionist capabilities: AI Receptionist answers FAQs, routes calls conversationally, collects contact data, takes messages, blocks spam and robocalls, and provides 24/7 inbound coverage.cloudtalk.io · 30 Sept 2026
Specialist capabilities: AI Specialist adds identity authentication, real-time workflows, multi-step issue resolution, payment and invoice handling, calendar synchronization, automated rescheduling, and live and post-call analytics.cloudtalk.io · 30 Sept 2026
Integrations: CloudTalk lists integrations including Salesforce, Zendesk, HubSpot, Pipedrive, Zoho CRM, Gong, Zapier, Freshdesk, Help Scout, and Intercom.cloudtalk.io · 30 Sept 2026
Custom connectivity: CloudTalk provides a public REST API, webhooks, workflow automation, Zapier, and Make for connecting custom or in-house CRMs; API access is available on Essential and above.help.cloudtalk.io · 30 Sept 2026
Security and compliance: CloudTalk states that it is SOC 2 Type 2 and ISO/IEC 27001 compliant and supports GDPR, CCPA, HIPAA, PCI-DSS, and the EU-US Data Privacy Framework.cloudtalk.io · 30 Sept 2026
Encryption: CloudTalk says its security measures include end-to-end call encryption, secure call recording, 256-bit encryption, and TLS/SSL API and application endpoints.cloudtalk.io · 30 Sept 2026
Support: CloudTalk pricing states that 24/7 chat and email support is included in all plans.cloudtalk.io · 30 Sept 2026
Desktop and web access: CloudTalk Phone is available through a browser and desktop apps for Mac, Windows, and Linux; Windows support is for Windows 10 and 11.help.cloudtalk.io · 30 Sept 2026
Mobile access: CloudTalk Go provides iOS and Android apps for calls, messages, contacts, and call history.help.cloudtalk.io · 30 Sept 2026
Scale: CloudTalk says it was founded in Bratislava in 2016 and is used by more than 5,500 businesses across over 100 countries.cloudtalk.io · 30 Sept 2026