- Home
- Contact Center Software
- Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center · Gurugram, Haryana, India · founded 2009
What it is
Knowlarity Cloud Contact Center is a hosted platform for handling, monitoring and analyzing calls in real time. The cloud service is described as requiring no additional infrastructure and supports inbound and outbound call recording, queues, mute and hold controls, warm transfers, callbacks and voicemail. Skill-based routing can direct callers according to agent skills, while Sticky Agent can route repeat callers to the agent they last spoke with. Knowlarity says the platform can respond to an unlimited number of concurrent inbound and outbound calls. It can integrate with existing CRM software; Zoho connections include access to call recordings and lead creation from calls. Zoho Desk can create tickets and contacts from calls, and Zoho Recruit can track prospect performance linked to calls. The contact center page describes smartphone access, and Knowlarity says its SuperReceptionist app is available for Android. Listed platforms are Android, iOS and web. Knowlarity advertises 24x7 support and offers a free trial, though no trial duration is stated. Paid plans begin at ₹1,999/mo; other listed monthly options include ₹₹2,999 and ₹$3,499.
For and against
For
- Handles inbound and outbound calls with recording
- Offers skill-based and repeat-caller routing
- Connects with existing CRM software
- Advertises 24x7 support
Against
- No free plan
- Some listed plan details are not shown
The verdict
Knowlarity combines call handling, routing and CRM connections in a hosted service, with mobile and web access listed. Buyers should confirm plan details and trial terms before choosing an option.
Who it suits
It suits businesses of varying sizes that need cloud-based inbound and outbound call handling, including the stated e-commerce, food delivery and edutech use cases. Teams using Zoho may value the described call-related CRM functions.
Plans and prices
Unlimited Contact Center Plan
Cloud contact center · price per agent/month
Read 15 Oct 2026 · knowlarity.com
Inbound & Contact Center
Inbound contact center · price per agent/month
Read 15 Oct 2026 · knowlarity.com
Inbound & Outbound Contact Center
Inbound and outbound contact center · price per agent/month
Read 15 Oct 2026 · knowlarity.com
Advance Plan
3-month call recording · 5 users · 10 channels · 1,200 free minutes/month
Read 15 Oct 2026 · knowlarity.com
Premium Plan
12-month call recording · 10 users · 20 channels · 5,000 free minutes/month
Read 15 Oct 2026 · knowlarity.com
Premium Plus Plan
12-month call recording · 20 users · 40 channels · 10,000 free minutes/month
Read 15 Oct 2026 · knowlarity.com
Inbound & Outbound Contact Center with lead management (Tentacle)
Customized plans available
Read 5 Oct 2026 · knowlarity.com
On the record
- Analytics
- The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting.knowlarity.com · read 15 Oct 2026
- API documentation depth
- Knowlarity's help center documents REST APIs, API-key retrieval, debugging guidance and post-call hooks.knowlaritycommunications.zohodesk.com · read 15 Oct 2026
- API parameters
- The call API requires a Knowlarity number, agent number, customer number, caller ID and agent country code, using authorization and x-api-key headers.docs.gupshup.io · read 15 Oct 2026
- Call capacity
- Knowlarity says the platform can respond to an unlimited number of concurrent inbound and outbound calls.knowlarity.com · read 5 Oct 2026
- Call controls
- Listed controls include mute, hold, warm transfer, queue callback and voicemail.g2.com · read 15 Oct 2026
- Call handling
- Features include real-time inbound and outbound call recording, call queues, mute, hold, warm transfer, callback, and voicemail.knowlarity.com · read 5 Oct 2026
- Call routing and recording
- The contact center routes calls to available agents and records inbound and outbound calls for quality monitoring and training.g2.com · read 15 Oct 2026
- Cloud deployment
- The service is deployed in the cloud and is described as requiring no additional infrastructure.knowlarity.com · read 5 Oct 2026
- Company size
- Knowlarity's about page describes a workforce of more than 300 employees and separately states a 350-plus team.knowlarity.com · read 15 Oct 2026
- Concurrent calls
- The product is described as supporting unlimited concurrent inbound and outbound calls.knowlarity.com · read 15 Oct 2026
- CRM integration
- Knowlarity says the contact center can integrate with existing CRM software; its Zoho integration page describes CRM access to call recordings and lead creation from calls.knowlarity.com · read 5 Oct 2026
- CRM integrations
- The product supports CRM integration and Knowlarity identifies Zoho CRM, Freshdesk and LeadSquared as integrations.capterra.com · read 15 Oct 2026
- Customer footprint
- Knowlarity says it serves more than 6,000 businesses across over 65 countries.knowlarity.com · read 15 Oct 2026
- Funding
- CB Insights reports total funding of $42.6 million and an acquired status.cbinsights.com · read 15 Oct 2026
- International numbers
- The service provides virtual numbers in multiple countries for international operations.g2.com · read 15 Oct 2026
- Limit: dashboard
- TrustRadius reviewers criticize dashboard usability, visual design and notification quality.trustradius.com · read 15 Oct 2026
- Limit: pricing
- Reviewers repeatedly describe Knowlarity as expensive, especially for startups and premium features.g2.com · read 15 Oct 2026
- Limit: support responsiveness
- Complaints include slow or difficult-to-reach support and weak resolution processes.g2.com · read 15 Oct 2026
