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- Ozonetel Cloud Contact Center
On the recordRead 7 Oct 202612 facts
Ozonetel Cloud Contact Center
Plans and prices
CA LITE
Priced on request
Free setup and unlimited support on all plans · Free DID number · Auto attendant · CRM integration
Read 7 Oct 2026 · ozonetel.com
CLOUDAGENT
Priced on request
Free setup and unlimited support on all plans · Advanced IVR · Multi campaigns · Call recordings
Read 7 Oct 2026 · ozonetel.com
On the record
- AI features
- Its AI features include agent assist, automated quality audits, voice-of-customer analysis, call transcription, and automatic call summaries.ozonetel.com · read 7 Oct 2026
- Availability
- The trust page describes a 99.99% uptime SLA and says the SLA varies by region.ozonetel.com · read 7 Oct 2026
- Company history
- Ozonetel says it was founded in 2007.ozonetel.com · read 7 Oct 2026
- Integrations
- The integration page lists Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, Slack, Shopify, Corefactors, and Locobuzz, and says open APIs can connect custom CRM and ticketing systems.ozonetel.com · read 7 Oct 2026
- Omnichannel
- The platform supports customer engagement across voice, email, chat, and social channels while maintaining context and conversational continuity.ozonetel.com · read 7 Oct 2026
- Product
- Ozonetel describes its contact center software as an enterprise-grade cloud platform for customer interactions across voice and digital touchpoints.ozonetel.com · read 7 Oct 2026
- Reporting
- Ozonetel says its reports and analytics track more than 100 parameters through real-time dashboards and historical insights.ozonetel.com · read 7 Oct 2026
- Routing
- The product offers skills-based routing, priority routing, business rules, and automated callbacks.ozonetel.com · read 7 Oct 2026
- Security
- Ozonetel states that it is HIPAA compliant and ISO 27001:2013/20000-1:2018 certified, and lists SAML/SCIM and role-based access among its security features.ozonetel.com · read 7 Oct 2026
- Support
- The pricing page says all plans include unlimited support and describes customer support as available 24 x 7.ozonetel.com · read 7 Oct 2026
- Use cases
- The company says its platform serves SMBs and large-scale companies, and its listed industries include automotive, insurance, fintech, real estate, and BPO.ozonetel.com · read 7 Oct 2026
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