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- BlueTweak Knowledge Base
On the recordRead 12 Oct 202616 facts
BlueTweak Knowledge Base
Plans and prices
BlueTweak
€65a month, billed yearly
Email, chat, and voice · core platform features included · AI add-ons billed by usage
Read 12 Oct 2026 · bluetweak.com
Conversational AI - Voice
€0.09usage-based
Usage-based add-on
Read 12 Oct 2026 · bluetweak.com
Conversational AI - Chat
€0.20usage-based
Usage-based add-on
Read 12 Oct 2026 · bluetweak.com
AI Proposed Reply - Ticket
€0.40usage-based
Usage-based add-on
Read 12 Oct 2026 · bluetweak.com
On the record
- AI retrieval
- BlueTweak says AI-assisted retrieval surfaces relevant procedures or templates without tab switching.bluetweak.com · read 12 Oct 2026
- Publishing audience
- bothbluetweak.com · read 20 Sep 2026
- Content analytics
- Yesbluetweak.com · read 20 Sep 2026
- Contract
- BlueTweak says there is no minimum contract and customers can choose the amount of time they use the service.bluetweak.com · read 12 Oct 2026
- Data hosting
- Customer data is hosted on an enterprise cloud platform, with local infrastructure options available on request for data residency or sovereignty needs.bluetweak.com · read 12 Oct 2026
- Integrations
- BlueTweak lists native connectors for Shopify, Salesforce, UiPath, and ElevenLabs, Zendesk compatibility, and an open API for custom integrations.bluetweak.com · read 12 Oct 2026
- Intended users
- BlueTweak presents the Knowledge Base as a tool for support teams that need consistent guidance for agents, AI answers, and customer help content.bluetweak.com · read 12 Oct 2026
- Knowledge management
- The Knowledge Base centralizes procedures, templates, and policies and surfaces relevant content during live interactions.bluetweak.com · read 12 Oct 2026
- Knowledge updates
- The company says Knowledge Base policy changes propagate to Proposed Replies and Conversational AI bots.bluetweak.com · read 12 Oct 2026
- Platform scope
- The broader platform combines channels, ticketing, knowledge, automation, workforce planning, and quality features with human oversight of AI.bluetweak.com · read 12 Oct 2026
- Product
- BlueTweak describes its Knowledge Base as a shared source of verified content for support agents, AI, and customer self-service.bluetweak.com · read 12 Oct 2026
- Publishing controls
- Articles can be set public or private, and the help center is described as white-labelled.bluetweak.com · read 12 Oct 2026
- Security
- BlueTweak states that it is ISO 27001 certified and GDPR compliant, and that enterprise customers can request data processing agreements.bluetweak.com · read 12 Oct 2026
- Support
- The paid license includes online support from the BlueTweak team.bluetweak.com · read 12 Oct 2026
- Trial
- The pricing page offers a 14-day free trial with no card required.bluetweak.com · read 12 Oct 2026
- Version history
- Yesbluetweak.com · read 20 Sep 2026
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