GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best Ticketing Software 2026
Facts read 20 Sep 2026 – 21 Oct 2026
This list covers ticketing software for teams choosing tools to manage support work. It includes products with free plans, free trials, paid plans and open-source code.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 Jira | Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 04 Zammad | Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting. | 6.3 | €9 a month | Free plan | Web, Windows, Mac, Linux | 21 Oct 2026 |
| 05 InvGate Service Desk | InvGate suits organizations coordinating service work across IT and other departments. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 06 Front | 5.6 | $25 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 | |
| 07 osTicket | 5.5 | $12 a month | Free plan | Web, API, Self-hosted | 11 Oct 2026 | |
| 08 Re:amaze | Re:amaze suits ecommerce stores, SaaS businesses, and small businesses that want to manage several customer contact channels in one helpdesk. | 5.4 | $29 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 7 Oct 2026 |
| 09 SysAid | It suits IT teams managing service incidents, requests, changes, problems, and assets. | 5.3 | $89 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 10 Deskpro | Deskpro is aimed at customer support, IT, HR, and operations teams that handle requests across multiple channels. | 5.2 | $39 a month | Free trial | Android, iPhone & iPad, Web, API | 9 Oct 2026 |
Use the listed paid starting price, agent allowance, channels, SLA controls, workflow tools, customer portal, knowledge base, and reporting or analytics to assess each option. Review platform availability for API, web, Android, iOS, self-hosted deployment, and Windows.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
04
Zammad
Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.
WebWindowsMac+3 Record6.3 Visit
05
InvGate Service Desk
InvGate suits organizations coordinating service work across IT and other departments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
8
Re:amaze
AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record5.4 Visit Re:amaze suits ecommerce stores, SaaS businesses, and small businesses that want to manage several customer contact channels in one helpdesk.
9
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
10
Deskpro
AndroidiPhone & iPadWeb+2 $39 a month Record5.2 Visit Deskpro is aimed at customer support, IT, HR, and operations teams that handle requests across multiple channels.
11
Help Scout
API $25 a month Record5.2 Visit It suits teams handling customer conversations across the listed channels and creating searchable help-center content.
12
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
13
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.1 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
14
Gorgias
AndroidiPhone & iPadWeb+2 Free plan Record5.0 Visit Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.
15
Freshdesk
API $19 a month, billed yearly Record4.9 Visit Freshdesk suits service teams managing customer requests across multiple channels.
17
LiveAgent
API $15 a month, billed yearly Record4.6 Visit LiveAgent suits support teams that handle several communication channels and want them in a shared inbox.
18
Kayako
AndroidiPhone & iPadWeb+1 — Record4.4 Visit Kayako suits organizations needing shared customer-support workflows, AI-assisted resolution, and integrations.
19
Zoho Desk
API ₹420 a month, billed yearly Record4.3 Visit Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.
20
Kustomer
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.
Before you choose
Compare plans and trial access
See whether a product offers a free plan, states a paid starting price, or provides trial access. GLPI shows a free tier, €19 per user per month as its paid starting point, and a 45-day trial. Hiver shows a free tier, a $25 per user per month starting price with annual billing, and a 7-day trial.
Deskpro shows plans beginning at $39 per month and a 14-day trial. ConnectWise PSA provides pricing on request.
Match the platforms you need
Platform options span API, web, Android, iOS, self-hosted deployment and Windows. Check the platform details against the devices and systems your team uses.
Check agents, channels and workflows
Look at agent allowances, available channels, SLA controls and workflow automation when comparing support operations. These fields show how a plan is structured for support operations.
Review customer self-service
Review the customer portal and knowledge base to understand how users can seek information or send requests. Compare these capabilities alongside the plan details.
Consider reporting and licensing
Reporting and analytics are comparison fields for this category. If changing or hosting code matters, check whether the product offers open-source code and review its licence.
Questions
Which products list a free plan?
GLPI and Hiver list a free plan. Help Scout is marked freemium.
Which products list a free trial?
Trial periods shown here are 14 days for Deskpro, 45 days for GLPI, and 7 days for Hiver.
What platforms are represented?
Available platform entries cover API, web, Android, iOS, self-hosted deployment, and Windows.
Does the category include open-source software?
Open-source code appears as an option in this category. Check the licence before modifying or hosting code.
What features can I compare?
Use free-plan availability, paid starting price, agent allowance, channels, SLA management, workflow automation, customer portal, knowledge base, and reporting or analytics as comparison points.
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