GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.4 Visit
04
Zammad
Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.
WebWindowsMac+3 Record6.3 Visit
05
InvGate Service Desk
InvGate suits organizations coordinating service work across IT and other departments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
8
Re:amaze
AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record5.5 Visit Re:amaze suits ecommerce stores, SaaS businesses, and small businesses that want to manage several customer contact channels in one helpdesk.
9
Help Scout
API $25 a month Record5.3 Visit It suits teams handling customer conversations across the listed channels and creating searchable help-center content.
10
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
11
Deskpro
AndroidiPhone & iPadWeb+2 $39 a month Record5.2 Visit Deskpro is aimed at customer support, IT, HR, and operations teams that handle requests across multiple channels.
12
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.2 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
13
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
14
Gorgias
AndroidiPhone & iPadWeb+2 Free plan Record5.1 Visit Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.
15
Freshdesk
API $19 a month, billed yearly Record5.0 Visit Freshdesk suits service teams managing customer requests across multiple channels.
16
LiveAgent
API $15 a month, billed yearly Record4.8 Visit LiveAgent suits support teams that handle several communication channels and want them in a shared inbox.
18
Kayako
AndroidiPhone & iPadWeb+1 — Record4.5 Visit Kayako suits organizations needing shared customer-support workflows, AI-assisted resolution, and integrations.
19
Zoho Desk
API ₹420 a month, billed yearly Record4.4 Visit Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.
21
Kustomer
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.
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