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- SupportPal
On the recordRead 10 Oct 202616 facts
SupportPal
Plans and prices
Monthly
$29.95a month
All listed features · 1 brand included · additional brands $9.95 per month each
Read 10 Oct 2026 · supportpal.com
Annually
$299.95a year
All listed features · 1 brand included · additional brands $99.95 per year each
Read 10 Oct 2026 · supportpal.com
On the record
- Data handling
- Ticket custom fields can encrypt sensitive data such as passwords and automatically purge it after ticket closure.supportpal.com · read 10 Oct 2026
- Deployment requirements
- SupportPal requires PHP and MySQL; documented operating systems include CentOS, Debian, Red Hat Enterprise Linux, Ubuntu, and Windows Server via Docker.docs.supportpal.com · read 10 Oct 2026
- Integrations
- Listed integrations include Blesta, WHMCS, LDAP, SAML, TrackingTime, and Zapier; add-ons include Slack Notifications, Google Translate, and WooCommerce.supportpal.com · read 10 Oct 2026
- Intended customers
- The company says it focuses on self-hosted software that customers can keep on-premise and control their own data.supportpal.com · read 10 Oct 2026
- License limits
- Each license includes unlimited operators, users, organisations, tickets, and departments; one brand is included, with additional brands charged separately.supportpal.com · read 10 Oct 2026
- Product
- SupportPal is self-hosted, on-premise help desk software.supportpal.com · read 10 Oct 2026
- Reports and feedback
- SupportPal provides customer feedback forms and analytics reports, and allows users to build custom reports.supportpal.com · read 10 Oct 2026
- Security
- Two-factor authentication can be configured for operator and user accounts and enforced for either group.supportpal.com · read 10 Oct 2026
- Self-service
- The help desk supports content-rich self-service articles with images or video and moderated user comments.supportpal.com · read 10 Oct 2026
- SLA management
- Yessupportpal.com · read 23 Sep 2026
- SLAs
- SLA plans define first response and resolution times, with due times calculated from business hours.supportpal.com · read 10 Oct 2026
- Support
- Email support and product updates are included with subscriptions; remote desktop support sessions cost $75.00 per 30 minutes.supportpal.com · read 10 Oct 2026
- Ticket channels
- It converts support requests from web, email, API, Facebook, and Twilio channels into tickets in a unified inbox.supportpal.com · read 10 Oct 2026
- Ticket collaboration
- Operators can use private ticket notes and internal messages, see when others are viewing or replying, and assign tickets to departments and team members.supportpal.com · read 10 Oct 2026
- Trial
- A 30-day self-hosted, on-premise trial is available without a credit card.supportpal.com · read 10 Oct 2026
