GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT Ticketing Systems 2026
Facts read 20 Sep 2026 – 21 Oct 2026
IT ticketing systems help teams record requests, route work and track service changes. This list helps buyers compare tools for service desks, internal support and IT operations.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 Jira | Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 04 Zammad | Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting. | 6.3 | €9 a month | Free plan | Web, Windows, Mac, Linux | 21 Oct 2026 |
| 05 Desk365 | Desk365 may suit customer support or IT teams that handle tickets across several channels. | 6.0 | Free plan | Free plan | Android, iPhone & iPad, Web, API | 14 Oct 2026 |
| 06 Jitbit Helpdesk | It suits IT support and customer service teams that need to convert requests across channels into assigned tickets. | 5.8 | — | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 07 Alloy Navigator | Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments. | 5.7 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 08 InvGate Service Desk | InvGate suits organizations coordinating service work across IT and other departments. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 09 Spiceworks Cloud Help Desk | Spiceworks Cloud Help Desk suits teams that need ticketing and incident tracking without maintaining their own server. | 5.7 | Free plan | Free plan | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 10 iTop | iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external. | 5.6 | Free plan | Free plan | Web, Windows, Mac, Linux | 15 Oct 2026 |
The finder is ordered by release recency, using published figures without a score. Compare free plans, paid starting prices, trials, platforms, deployment, SLA management, self-service, assets, automation and change management.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
04
Zammad
Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.
WebWindowsMac+3 Record6.3 Visit
05
Desk365
Desk365 may suit customer support or IT teams that handle tickets across several channels.
AndroidiPhone & iPadWeb+1 Record6.0 Visit
6
Jitbit Helpdesk
AndroidiPhone & iPadWeb+4 — Record5.8 Visit It suits IT support and customer service teams that need to convert requests across channels into assigned tickets.
7
Alloy Navigator
AndroidiPhone & iPadWeb+5 $19 a month, billed yearly Record5.7 Visit Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments.
8
InvGate Service Desk
AndroidiPhone & iPadWeb+5 — Record5.7 Visit InvGate suits organizations coordinating service work across IT and other departments.
9
Spiceworks Cloud Help Desk
AndroidiPhone & iPadWeb+1 Free plan Record5.7 Visit Spiceworks Cloud Help Desk suits teams that need ticketing and incident tracking without maintaining their own server.
10
iTop
WebWindowsMac+3 Free plan Record5.6 Visit iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
11
Web Help Desk
iPhone & iPadWebWindows+3 — Record5.6 Visit Web Help Desk suits IT teams that need ticket routing, asset management, a knowledge base, and configurable SLAs in a self-hosted system.
12
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice is aimed at IT teams managing employee support, assets, and operations.
14
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
16
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
17
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.1 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
18
Vivantio
WebAPISelf-hosted — Record4.7 Visit Vivantio may suit IT and non-IT service teams seeking shared request, workflow, asset, and portal capabilities.
20
OTRS
AndroidiPhone & iPadWeb+3 — Record4.4 Visit OTRS suits customer service, IT service management, and corporate security teams needing ticket queues, portals, automation, and Linux-based deployment.
24
OpenText Service Management
AndroidiPhone & iPadWeb — Record2.9 Visit It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.
25
ServiceNow ITSM
AndroidiPhone & iPadWeb — Record2.9 Visit ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.
Before you choose
Check the cost to start
A free plan is available from tools in this category. Other tools use paid plans, with starting prices shown as monthly, annual or per-user figures.
A free trial can help you review a paid workflow before committing. Check the trial length, billing term and what remains available after the trial ends.
Match the deployment model
Platforms in this category include web, API, self-hosted, iOS, Android and Linux. Match the platform and deployment model to the systems your team can support.
Self-hosted deployment can suit teams that need control over where the service runs. A web or mobile option can fit staff who open and update tickets away from a desktop.
Review the service workflow
Compare SLA management, a self-service portal and automation rules when you map how requests arrive, get assigned and escalate.
Asset management and change management matter when tickets connect to equipment, systems or planned work. Check how the tool represents those records before choosing.
Look at code and licence needs
Open-source code is available from tools in this category. If your team needs to read or change the code, check the licence and the deployment work it requires.
A free plan and open-source code are separate considerations. Confirm which functions, support terms and hosting choices belong to the plan you would use.
Questions
What does an IT ticketing system do?
It records and routes IT requests, then supports service workflows such as SLA tracking, self-service, asset records, automation and change management.
Can I use an IT ticketing system for free?
Yes. A free plan is available from tools in this category, including GLPI, iTop and ManageEngine ServiceDesk Plus.
Do these tools offer free trials?
Yes. Listed trial terms include 14, 21, 30 and 45 days. Check the individual tool's terms before starting.
Which platforms do these systems support?
Platforms represented in the list include web, API, self-hosted, iOS, Android and Linux.
What should I compare between ticketing systems?
Compare free plan access, paid starting price, SLA management, self-service, asset management, automation rules, deployment and change management.
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