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On the recordRead 2 Oct 202615 facts
Serviceaide ITSM
Serviceaide ITSM · Santa Clara, California, United States
Plans and prices
Change Management
$2,800a month
Example: 30 named cloud users · minimum 10 analyst seats · licensing only
Read 2 Oct 2026 · serviceaide.com
ITSM - ESM
Priced on request
Minimum 500 end-user seats · licensing only
Read 2 Oct 2026 · serviceaide.com
On the record
- Add-on limits
- CMDB and Asset Management are available as add-ons across all tiers.serviceaide.com · read 2 Oct 2026
- API
- ChangeGear provides a RESTful API for custom integrations.serviceaide.com · read 2 Oct 2026
- Automation and AI
- Features include a no-code workflow designer, Luma AI virtual agent, predictive analytics, and GenAI knowledge tools.serviceaide.com · read 2 Oct 2026
- Change workflows
- It supports ITIL, DevOps, and business change workflows, with audit trails, CAB tools, change calendars, and automated approvals.serviceaide.com · read 2 Oct 2026
- Compliance
- The maker says ChangeGear supports ITIL, HIPAA, GDPR, ISO, SOC 2, NERC, and FERC compliance requirements and records changes with an audit trail.serviceaide.com · read 2 Oct 2026
- Implementation
- The pricing page lists typical implementation times of 8–12 weeks for Change Management and ITSM-ESM, and says final effort and services costs depend on scope, integrations, and customer requirements.serviceaide.com · read 2 Oct 2026
- Integrations
- Named integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, and POP3/SMTP.serviceaide.com · read 2 Oct 2026
- Intended sectors
- The maker highlights energy and utilities, financial services, healthcare, government, manufacturing, and education as sectors for ChangeGear.serviceaide.com · read 2 Oct 2026
- On-premises requirements
- The listed technical requirements include Windows Server 2016+, Microsoft SQL Server 2016/2017/2019, .NET 4.8, IIS 10, and Hyper-V or VMware vSphere.serviceaide.com · read 2 Oct 2026
- Purpose
- ChangeGear provides change management and IT service management, with cloud and on-premises deployment options.serviceaide.com · read 2 Oct 2026
- Service desk
- The Service Desk offering includes incident, problem, change, and service request management, plus a self-service portal, dashboards, and knowledge base.serviceaide.com · read 2 Oct 2026
- Support
- The maker's support page provides a ChangeGear demo portal link and directs customers to product-specific support portals.serviceaide.com · read 2 Oct 2026
- Virtual agent channels
- The Luma Virtual Agent works through MS Teams, Slack, WhatsApp, WeChat, and browser widgets.serviceaide.com · read 2 Oct 2026
