GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT Service Management - Enterprise Software 2026
Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.4 Visit
04
Znuny
WebLinuxAPI+1 Record6.0 Visit
05
InvGate Service Desk
InvGate suits organizations coordinating service work across IT and other departments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
6
iTop
WebWindowsMac+3 Free plan Record5.6 Visit iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
7
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
8
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
10
Ivanti Neurons for Enterprise Service Management
AndroidiPhone & iPadWeb+3 — Record4.7 Visit Ivanti ESM is intended for enterprises extending service management across departments and supporting workflows outside IT.
11
Alemba Service Manager
AndroidiPhone & iPadWeb+3 — Record4.4 Visit ASM suits large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries.
12
IFS Enterprise Service Management
AndroidiPhone & iPadWeb+1 — Record4.4 Visit IFS ESM suits businesses that manufacture, service, or manage complex assets and want to coordinate requests across IT and departments such as HR, Facilities, and…
13
OTRS
AndroidiPhone & iPadWeb+3 — Record4.4 Visit OTRS suits customer service, IT service management, and corporate security teams needing ticket queues, portals, automation, and Linux-based deployment.
16
SimpleOne ITSM
AndroidiPhone & iPadWeb+1 — Record4.2 Visit SimpleOne ITSM is aimed at corporate and government organizations, including large enterprises and shared service centers.
18
OpenText Service Management
AndroidiPhone & iPadWeb — Record3.0 Visit It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.
19
ServiceNow ITSM
AndroidiPhone & iPadWeb — Record3.0 Visit ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.
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