GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
- Home
- IT & Infrastructure
- IT Service Management - Enterprise Software
Best IT Service Management - Enterprise Software 2026
Facts read 23 Sep 2026 – 21 Oct 2026
IT service management software brings incident, change, problem, configuration, deployment and service-level agreement work into one set of processes. This list helps buyers compare those functions, pricing paths, trial access and supported platforms.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 Jira | Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 04 Znuny | 6.0 | $4,499 a year | Free plan | Web, Linux, API, Self-hosted | 14 Oct 2026 | |
| 05 InvGate Service Desk | InvGate suits organizations coordinating service work across IT and other departments. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 06 iTop | iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external. | 5.6 | Free plan | Free plan | Web, Windows, Mac, Linux | 15 Oct 2026 |
| 07 SysAid | It suits IT teams managing service incidents, requests, changes, problems, and assets. | 5.3 | $89 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 08 TOPdesk | TOPdesk is suited to service teams in IT, Facility Management, and HR. | 5.2 | £51 a month | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 09 OpsYnt ITSM | 5.1 | $49 a month | Free trial | Android, iPhone & iPad, Web, API | 5 Oct 2026 | |
| 10 Ivanti Neurons for Enterprise Service Management | Ivanti ESM is intended for enterprises extending service management across departments and supporting workflows outside IT. | 4.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
Entries are ordered with newer releases before older ones, using figures makers publish. Assess service-management capabilities together with support for web, API, Android, iOS, self-hosted and Windows environments.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
04
Znuny
WebLinuxAPI+1 Record6.0 Visit
05
InvGate Service Desk
InvGate suits organizations coordinating service work across IT and other departments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
6
iTop
WebWindowsMac+3 Free plan Record5.6 Visit iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
7
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
8
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
10
Ivanti Neurons for Enterprise Service Management
AndroidiPhone & iPadWeb+3 — Record4.7 Visit Ivanti ESM is intended for enterprises extending service management across departments and supporting workflows outside IT.
11
Alemba Service Manager
AndroidiPhone & iPadWeb+3 — Record4.4 Visit ASM suits large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries.
12
OTRS
AndroidiPhone & iPadWeb+3 — Record4.4 Visit OTRS suits customer service, IT service management, and corporate security teams needing ticket queues, portals, automation, and Linux-based deployment.
13
IFS Enterprise Service Management
AndroidiPhone & iPadWeb+1 — Record4.3 Visit IFS ESM suits businesses that manufacture, service, or manage complex assets and want to coordinate requests across IT and departments such as HR, Facilities, and…
15
SimpleOne ITSM
AndroidiPhone & iPadWeb+1 — Record4.2 Visit SimpleOne ITSM is aimed at corporate and government organizations, including large enterprises and shared service centers.
18
ServiceNow ITSM
AndroidiPhone & iPadWeb — Record2.9 Visit ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.
19
OpenText Service Management
AndroidiPhone & iPadWeb — Record2.8 Visit It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.
Before you choose
Map the work you need to manage
Comparison fields show how products handle incidents, changes, problems and configurations. Check deployment and SLA management when release coordination or service commitments matter.
A tool may cover a broad IT service workflow, while your team may need a narrower combination of functions. Match the listed capabilities to your process.
Check free and paid paths
No-cost plans are available from listed products, while paid pricing may appear as a starting rate or be supplied on request.
GLPI shows a free tier alongside paid service starting at €19 per user monthly. ManageEngine ServiceDesk Plus lists a no-cost option with paid service from $13 per month.
Use trial access when offered
Trial periods can help you review a service before committing. Automic Continuous Delivery Automation includes trial access, and InvGate Service Desk specifies a 30-day trial.
GLPI specifies a 45-day trial; ManageEngine ServiceDesk Plus specifies 30 days.
Match your operating platforms
Products in this selection support combinations of web, API, Android, iOS, self-hosted and Windows environments. Confirm that the delivery model fits your administrators, agents and users.
Local deployment can make a self-hosted product appropriate for some teams. Web or mobile access may matter when work happens across locations.
Review code and licence terms
Open-source code is available from listed products. When reading, changing or hosting that code is important, examine licensing and deployment conditions before selecting a product.
Questions
Do any IT service management tools have free plans?
Yes. Products on this list include no-cost plans, including GLPI, iTop and ManageEngine ServiceDesk Plus.
Which platforms can these tools run on?
The catalog covers products supporting web, API, Android, iOS, self-hosted and Windows environments. Support varies by product.
Do these products offer trials?
Trial access is available from products on this list, including GLPI, InvGate Service Desk, ManageEngine ServiceDesk Plus and Automic Continuous Delivery Automation.
Can I find open-source IT service management software here?
Yes. Products on this list provide open-source code. Review the licence and hosting terms for the product you are considering.
What functions can I compare?
Fields cover incident, change, problem, configuration, deployment and SLA management, along with free-plan and paid-from details.
More in IT & Infrastructure
IT Asset Management Software 112IT Automation Software 77Residential Proxy Services 72IT Knowledge Base Software 60Website Monitoring Software 55IT SLA Management Software 50IT Help Desk Software 49Patch Management Software 49Identity and Access Management Software 45Application Deployment Software 44IT Change Management Software 43IT Release Management Software 42Zero Trust Network Access Software 42IT Vendor Management Software 41CMDB Software 39Competitor Price Monitoring Software 39Intrusion Detection and Prevention Software 39IT Problem Management Software 39