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- SimpleOne ITSM
SimpleOne ITSM
Moscow, Russia
What it is
SimpleOne ITSM automates IT service delivery, Service Desk work, and other business processes. Its management coverage includes incidents, problems, changes, events, configuration items, service levels, service catalogs, knowledge, and service requests. Configuration Management tracks IT items and their relationships. A customizable service portal combines a catalog, knowledge base, and user account, while dashboards and reports provide interactive views of service operations, including SLA reporting. The interface is adapted for computers and mobile devices, and a dedicated mobile application is available. Requests can also be submitted and processed through messengers such as Telegram and Slack. REST APIs support inbound and outbound integrations with collaborative systems, ERP systems, virtualization environments, authentication software, and chatbots. Teams can adapt preconfigured processes using SimpleOne's low-code platform. The company targets corporate and government customers, including large enterprises and shared service centers. Pricing is available on request; a demo and consultation can be requested.
For and against
For
- Covers nine IT service management workflows.
- Portal includes a service catalog and knowledge base.
- REST API supports inbound and outbound integrations.
- Requests can be handled through Telegram and Slack.
- Dashboards and reports include SLA reporting.
Against
- Pricing is available on request.
- Privacy policy cannot guarantee transmitted information is fully secure.
- Product targets corporate and government customers.
The verdict
SimpleOne ITSM combines IT service workflows, configurable portals, analytics, and integrations, with mobile access and messaging options. The product is paid, and the page does not state a price or trial terms.
Who it suits
SimpleOne ITSM is aimed at corporate and government organizations, including large enterprises and shared service centers. It may suit teams that need IT service workflows, a service portal, and integrations with business systems or messaging tools.
On the record
- API
- The page says integrations use REST API technology for inbound and outbound connections.itsm.com · read 5 Oct 2026
- CMDB
- Configuration Management helps manage IT configuration items and their relationships.itsm.com · read 5 Oct 2026
- Company
- SimpleOne describes itself as a developer of corporate solutions for automating service-sector business processes and a member of the ITGLOBAL.COM international group.itsm.com · read 11 Oct 2026
- Core workflows
- It includes problem, incident, change, event, configuration (CMDB), service level, service catalog, knowledge, and service request management.itsm.com · read 11 Oct 2026
- Customization
- The product uses preconfigured processes and the SimpleOne low-code platform to adapt IT service management processes.itsm.com · read 11 Oct 2026
- Integrations
- SimpleOne ITSM says it integrates with collaborative systems, ERP systems, virtualization environments, authentication software, chatbots, and other software using REST API.itsm.com · read 11 Oct 2026
- Intended customers
- SimpleOne says its solutions target corporate and government customers, including large enterprises and shared service centers.itsm.com · read 5 Oct 2026
- ITIL processes
- The product includes problem, incident, change, event, configuration, service level, service catalog, knowledge, and service request management.itsm.com · read 5 Oct 2026
- Messaging
- The product supports submitting and processing requests through messengers such as Telegram and Slack.itsm.com · read 5 Oct 2026
- Messenger integration
- Users can submit and process requests through messengers including Telegram and Slack.itsm.com · read 11 Oct 2026
- Mobile access
- The interface adapts to computers and mobile devices, and the company says a special mobile application is available.itsm.com · read 11 Oct 2026
- Portal and analytics
- It offers a customizable, brandable service portal with a service catalog, knowledge base, user account, dashboards, and reports.itsm.com · read 11 Oct 2026
- Pricing availability
- The product page offers a demo request and consultation but does not state a price or trial terms.itsm.com · read 11 Oct 2026
- Purpose
- SimpleOne ITSM automates IT service delivery and company processes in line with ITIL best practices.itsm.com · read 11 Oct 2026
- Reporting
- Dashboards and reports provide interactive analytics for monitoring service operations.itsm.com · read 5 Oct 2026
- Security and compliance
- SimpleOne says its platform is included in the Register of Russian Software and can be used in import substitution projects.itsm.com · read 5 Oct 2026
- Security and privacy
- The privacy policy says SimpleOne uses security technologies and measures designed to protect personal information from unauthorized access, use, or disclosure, while noting it cannot guarantee transmitted information is 100% secure.itsm.com · read 11 Oct 2026
- Service portal
- The product includes a customizable portal with a service catalog, knowledge base, and user account.itsm.com · read 5 Oct 2026
