Best IT Incident Management Software in 2026
Updated
In short: AlertOps is ranked #1 of 28 as of 4 October 2026, ahead of Better Stack and ilert. The best-ranked option with a free plan is Better Stack. The lowest first paid tier on this page is Grafana Cloud Application Observability at $0.03/mo.
IT incident management software helps teams coordinate operational responses, from bringing the right people on call to keeping stakeholders informed. The ranking compares on-call scheduling and escalation policies with ChatOps incident actions, stakeholder updates, post-incident reviews, and status pages. Free plan availability and “Paid from” offer cost details for comparison. AlertOps, ilert, and PagerDuty appear first, followed by Better Stack and OpsKnight. Consider how your team handles an incident from alert through follow-up, who needs updates along the way, and which listed capabilities and plan details fit those needs.
28 IT incident management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 AlertOps iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$8/mo On-call scheduling: YesEscalation policies: YesStatus page: advanced
- 2 Better Stack iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$29/mo On-call scheduling: YesEscalation policies: YesStatus page: advanced
- 3 ilert iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$39/mo On-call scheduling: YesEscalation policies: YesStatus page: advanced
- 4 incident.io iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$15/mo On-call scheduling: YesEscalation policies: YesStatus page: advanced
- 5 PagerDuty iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$233.33/mo On-call scheduling: YesEscalation policies: YesStatus page: advanced
- 6 xMatters iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$15/mo On-call scheduling: YesEscalation policies: YesStatus page: advanced
- 7 GLPI Android only RecognisedPhone appDocumentedFree plan 7.4€19/mo
- 8 Freshservice iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$19/mo
- 9 Rootly iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$20/mo On-call scheduling: YesEscalation policies: YesStatus page: advanced
- 10 TOPdesk iPhone + Android RecognisedPhone appDocumentedFree plan 7.0£51/mo
- 11 ManageEngine ServiceDesk Plus iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$13/mo
- 12 OpsKnight iPhone + Android RecognisedPhone appDocumentedFree plan 6.9 On-call scheduling: YesEscalation policies: YesStatus page: basic
- 13 ServiceNow ITSM iPhone + Android RecognisedPhone appDocumentedFree plan 6.9 On-call scheduling: YesEscalation policies: YesStatus page: none
- 14 SIGNL4 iPhone + Android RecognisedPhone appDocumentedFree plan 6.9 On-call scheduling: YesEscalation policies: Yes
- 15 SysAid iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$89/mo
- 16 OnPage iPhone + Android RecognisedPhone appDocumentedFree plan 6.7 On-call scheduling: YesEscalation policies: YesStatus page: none
- 17 FireHydrant No phone app RecognisedPhone appDocumentedFree plan 6.4$25/mo On-call scheduling: YesEscalation policies: YesStatus page: advanced
- 18 Grafana Cloud Application Observability No phone app RecognisedPhone appDocumentedFree plan 6.4$0.03/mo
- 19 KIX iPhone + Android RecognisedPhone appDocumentedFree plan 6.4
- 20 iTop No phone app RecognisedPhone appDocumentedFree plan 6.3Free
- 21 TeamDynamix DEX No phone app RecognisedPhone appDocumentedFree plan 5.7
- 22 InvGate Service Desk No phone app RecognisedPhone appDocumentedFree plan 5.5$41.67/mo
- 23 OneUptime No phone app RecognisedPhone appDocumentedFree plan 5.4 On-call scheduling: YesEscalation policies: YesStatus page: basic
- 24 BigPanda No phone app RecognisedPhone appDocumentedFree plan 5.3 On-call scheduling: YesEscalation policies: Yes
- 25 Callu No phone app RecognisedPhone appDocumentedFree plan 5.3 On-call scheduling: YesEscalation policies: YesStatus page: advanced
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT incident management software is ranked first on Samsung Mobile US Press?
AlertOps is ranked #1 of 28 with a score of 7.9. Better Stack is second and ilert third.
How many of these have a free plan?
9 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Grafana Cloud Application Observability has the lowest first paid tier we found: $0.03/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.