GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT Incident Management Software 2026
Facts read 28 Sep 2026 – 21 Oct 2026
When service disruptions call for a coordinated response, IT teams can compare tools for organizing alerts, assigning coverage, and following up afterward. Compared on ChatOps incident actions, escalation policies, and on-call scheduling, the entries also differ in how they support stakeholder updates, post-incident reviews, and status pages. Free-plan availability and paid-from pricing add plan details to weigh. AlertOps, Better Stack, and ilert are among the options shown. Consider who needs to respond, how escalation should work, and what information people outside the response team need. Those needs can help you judge which listed capabilities matter most for your incident process.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 PagerDuty | PagerDuty is aimed at teams responsible for incident response, including developers, reliability engineers, customer success, and security groups. | 6.6 | $21 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 04 KIX | KIX may suit organizations managing help desk, IT service, customer support, or field service work. | 6.4 | €33 a month | Free plan | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 05 Grafana Cloud Application Observability | This service suits software engineers who need to detect application anomalies, investigate causes, and fix problems. | 6.3 | $0.03 usage-based | Free plan | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 06 Jira | Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 07 xMatters | It suits DevOps, SRE, and operations teams that need to coordinate incident workflows, alerts, and follow-up. | 6.1 | $15 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 08 AlertOps | AlertOps describes its audience as multi-tool stacks, global teams, and incident response operations. | 6.0 | $8 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, API | 14 Oct 2026 |
| 09 Znuny | 6.0 | $4,499 a year | Free plan | Web, Linux, API, Self-hosted | 14 Oct 2026 | |
| 10 ilert | ilert suits teams that need alert delivery, on-call coordination, incident response and status pages in one platform. | 5.8 | $39 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, API | 2 Oct 2026 |
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
PagerDuty
PagerDuty is aimed at teams responsible for incident response, including developers, reliability engineers, customer success, and security groups.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
04
KIX
KIX may suit organizations managing help desk, IT service, customer support, or field service work.
AndroidiPhone & iPadWeb+4 Record6.4 Visit
05
Grafana Cloud Application Observability
This service suits software engineers who need to detect application anomalies, investigate causes, and fix problems.
AndroidiPhone & iPadWeb+5 Record6.3 Visit
6
Jira
AndroidiPhone & iPadWeb+4 Free plan Record6.3 Visit Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
7
xMatters
AndroidiPhone & iPadWeb+3 $15 a month Record6.1 Visit It suits DevOps, SRE, and operations teams that need to coordinate incident workflows, alerts, and follow-up.
8
AlertOps
AndroidiPhone & iPadWeb+1 $8 a month, billed yearly Record6.0 Visit AlertOps describes its audience as multi-tool stacks, global teams, and incident response operations.
10
ilert
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.8 Visit ilert suits teams that need alert delivery, on-call coordination, incident response and status pages in one platform.
11
InvGate Service Desk
AndroidiPhone & iPadWeb+5 — Record5.7 Visit InvGate suits organizations coordinating service work across IT and other departments.
12
SIGNL4
AndroidiPhone & iPadWeb+1 $9 a month Record5.7 Visit SIGNL4 suits business and public-sector teams responsible for mission-critical systems, including IT and OT responders.
13
Better Stack
AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record5.6 Visit It suits teams coordinating incident response, on-call work, monitoring, and telemetry.
14
incident.io
AndroidiPhone & iPadWeb+2 $15 a month, billed yearly Record5.6 Visit incident.io may suit teams that need to route alerts, coordinate incident response in Slack or Microsoft Teams, and keep customers updated through status pages.
15
iTop
WebWindowsMac+3 Free plan Record5.6 Visit iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
16
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice is aimed at IT teams managing employee support, assets, and operations.
17
OneUptime
WebLinuxAPI+1 $22 a month, billed yearly Record5.4 Visit It suits teams that want monitoring, observability, and incident response in one platform, including teams considering self-hosting.
18
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
19
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
20
OnPage
AndroidiPhone & iPadWeb+1 — Record5.1 Visit OnPage suits healthcare organizations, IT and managed IT teams, and critical event responders.
21
OpsKnight
AndroidiPhone & iPadWeb+2 Free plan Record5.0 Visit It suits SRE, DevOps, and platform teams that can run PostgreSQL and self-hosted infrastructure such as Docker or Kubernetes.
22
FireHydrant
WebAPI $25 a month, billed yearly Record4.9 Visit FireHydrant suits teams coordinating on-call work and incident response across Slack or Microsoft Teams.
23
Rootly
AndroidiPhone & iPadWeb+1 $20 a month Record4.8 Visit Rootly is aimed at engineering teams that need incident response and on-call operations.
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