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FireHydrant
What it is
FireHydrant combines on-call scheduling, alerting, automation, incident response, and retrospectives in one incident management platform. Runbooks can create Slack channels, launch Zoom meetings, open Jira tickets, and post incident updates. Its service catalog maps services and components to owners and can sync ownership and metadata from other systems. Signals supports rotations, escalation policies, alert routing, and notifications through SMS, voice, push, email, Slack, and other channels. Teams can page, acknowledge, escalate, and hand off alerts from Slack or Microsoft Teams. FireHydrant AI can generate incident summaries and status page updates, transcribe video meetings, provide incident context, and draft retrospectives. Analytics track MTTA, MTTM, and resolution time. Integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform. The free plan costs nothing and allows up to 10 responders, two runbooks, three integrations, a Slack and Teams chatbot, and one public status page. Pro costs $25 a month per responder, billed annually; a 14-day Pro trial requires no credit card.
For and against
For
- Runbooks automate Slack, Zoom, Jira, and incident updates.
- Supports alert routing and multiple notification channels.
- Teams can manage incidents in Slack or Microsoft Teams.
- 14-day Pro trial requires no credit card.
- SOC 2 Type II compliant; supports SAML 2.0 and SCIM.
Against
- Free plan allows only two runbooks.
- Free plan includes only three integrations.
- Pro costs $25 a month per responder, billed annually.
- Free plan has no support level listed.
The verdict
FireHydrant brings alerting, incident coordination, automation, and retrospectives together, with integrations for common team and service tools. Review responder, runbook, and integration limits when comparing the free and paid options.
Who it suits
FireHydrant suits teams coordinating on-call work and incident response across Slack or Microsoft Teams. The free plan is limited to 10 responders, while Pro and Enterprise add capabilities for larger or more demanding operations.
Plans and prices
Free
Up to 10 responders · 2 runbooks · Slack & Teams chatbot · 1 public status page
Read 3 Oct 2026 · firehydrant.com
Pro
5 runbooks · 1 retrospective template · unlimited public status pages · service catalog
Read 3 Oct 2026 · firehydrant.com
Enterprise
Everything in Pro, plus viewer licenses · unlimited runbooks and integrations · private incidents and status pages · AI features
Read 3 Oct 2026 · firehydrant.com
On the record
- AI
- FireHydrant AI can generate incident summaries and status page updates, transcribe video meetings, provide incident context, and draft retrospectives.firehydrant.com · read 3 Oct 2026
- Analytics
- Incident analytics track metrics such as MTTA, MTTM, and resolution time, with filters for teams, services, severity, and other properties.firehydrant.com · read 3 Oct 2026
- API and developer tools
- FireHydrant describes itself as API-first and offers developer SDKs and Terraform support.firehydrant.com · read 3 Oct 2026
- Company
- FireHydrant says it was established in 2018 and was started by a team of engineers.firehydrant.com · read 3 Oct 2026
- Incident response
- Teams can manage incidents from Slack or Microsoft Teams, including paging, acknowledging, escalating, and handing off alerts.firehydrant.com · read 3 Oct 2026
- Integrations
- Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform.firehydrant.com · read 3 Oct 2026
- On-call
- Signals supports flexible on-call rotations, escalation policies, alert routing, and notifications through SMS, voice, push, email, Slack, and more.firehydrant.com · read 3 Oct 2026
- Product
- FireHydrant is an incident management platform combining on-call, alerting, automation, incident response, and retrospectives.firehydrant.com · read 3 Oct 2026
- Runbooks
- Runbooks can automatically create Slack channels, launch Zoom meetings, create Jira tickets, and post incident updates.firehydrant.com · read 3 Oct 2026
- Security
- FireHydrant states it is SOC 2 Type II compliant and supports SAML 2.0 and SCIM.firehydrant.com · read 3 Oct 2026
- Service catalog
- The service catalog maps services and components to owners and can sync ownership and metadata from existing systems.firehydrant.com · read 3 Oct 2026
- Support
- The Free plan has no support level listed; Pro includes standard support and Enterprise includes premium support, a dedicated customer success manager, and a solutions engineer.firehydrant.com · read 3 Oct 2026
- Trial
- The pricing page offers a 14-day Pro trial with no credit card required and access to all features.firehydrant.com · read 3 Oct 2026
- Vulnerability reports
- FireHydrant says it aims to respond to vulnerability reports within 72 hours.firehydrant.com · read 3 Oct 2026
