Best Customer Success Analytics Software in 2026
Updated
In short: Gainsight Customer Success is ranked #1 of 21 as of 4 October 2026, ahead of Dimension Labs and AccountLens. The best-ranked option with a free plan is Dimension Labs. The lowest first paid tier on this page is GainTrace at $6.83/mo.
Customer success analytics software helps you examine account activity, performance and signals related to renewals or expansion. Compared on CS performance reporting, engagement analytics, expansion analytics and renewal risk analytics, the entries cover several ways to understand customer relationships. Data source depth and account limits can help you assess fit for your information and customer base; free plans and paid-from pricing add cost considerations. The ranking opens with Gainsight Customer Success, Dimension Labs and AccountLens, followed by Bruin for Customer Success and CSI Pro. Consider which signals and reports are useful to your work, and how the available sources support the customer outcomes you need to track.
21 customer success analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Gainsight Customer Success iPhone + Android RecognisedPhone appDocumentedFree plan 6.6
- 2 Dimension Labs No phone app RecognisedPhone appDocumentedFree plan 6.4$999/mo Renewal risk analytics: YesExpansion analytics: YesEngagement analytics: Yes
- 3 AccountLens No phone app RecognisedPhone appDocumentedFree plan 6.3$99/mo Renewal risk analytics: YesExpansion analytics: YesEngagement analytics: Yes
- 4 Bruin for Customer Success No phone app RecognisedPhone appDocumentedFree plan 6.3Free Renewal risk analytics: YesExpansion analytics: YesEngagement analytics: Yes
- 5 CSI Pro No phone app RecognisedPhone appDocumentedFree plan 6.3Free Renewal risk analytics: Yes
- 6 GainTrace No phone app RecognisedPhone appDocumentedFree plan 6.3$6.83/mo
- 7 Muntri iPhone only RecognisedPhone appDocumentedFree plan 6.2$299/mo
- 8 Hook No phone app RecognisedPhone appDocumentedFree plan 5.9 Renewal risk analytics: YesExpansion analytics: YesEngagement analytics: Yes
- 9 ClientSuccess No phone app RecognisedPhone appDocumentedFree plan 5.5
- 10 CSHUBB No phone app RecognisedPhone appDocumentedFree plan 5.5₹26,999/mo Renewal risk analytics: YesExpansion analytics: YesEngagement analytics: Yes
- 11 SmartKarrot No phone app RecognisedPhone appDocumentedFree plan 5.5$1,250/mo
- 12 Successifier No phone app RecognisedPhone appDocumentedFree plan 5.5$79/mo
- 13 Vitally No phone app RecognisedPhone appDocumentedFree plan 5.5
- 14 Chief No phone app RecognisedPhone appDocumentedFree plan 5.4$150/mo
- 15 fiit No phone app RecognisedPhone appDocumentedFree plan 5.4$399/mo Renewal risk analytics: YesExpansion analytics: YesEngagement analytics: Yes
- 16 Skalin No phone app RecognisedPhone appDocumentedFree plan 5.4€58.25/mo
- 17 ChurnZero No phone app RecognisedPhone appDocumentedFree plan 5.1
- 18 Custify No phone app RecognisedPhone appDocumentedFree plan 4.9
- 19 Planhat No phone app RecognisedPhone appDocumentedFree plan 4.9
- 20 CSSignal No phone app RecognisedPhone appDocumentedFree plan 4.8
- 21 ZapScale No phone app RecognisedPhone appDocumentedFree plan 4.7
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer success analytics software is ranked first on Samsung Mobile US Press?
Gainsight Customer Success is ranked #1 of 21 with a score of 6.6. Dimension Labs is second and AccountLens third.
How many of these have a free plan?
6 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, GainTrace has the lowest first paid tier we found: $6.83/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.