Hook

No phone app

7.5No. 5 of 21
in Customer Success Analytics Software

Recognised40% of the score90
Phone app26% of the score0
Documented20% of the score100
Free plan14% of the score30

Free plan: No
Runs on: api, Web

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Summary

Hook is ranked #5 of 21 in customer success analytics software on Samsung Mobile US Press. It runs on API, Web.

Compared on customer success analytics software

Renewal risk analytics: Yeshook.co
Expansion analytics: Yeshook.co
Engagement analytics: Yeshook.co
CS performance reporting: Yeshook.co
Data source depth: multi-sourcehook.co

Facts

Core product: Hook uses AI agents to analyze customer behavior and external sources, then recommend the best next step for each account.hook.co · 1 Oct 2026
Churn detection: Echo identifies churn risk by analyzing customer conversations, product usage, and relevant behavioral patterns.hook.co · 1 Oct 2026
Echo data coverage: Echo listens to emails, meetings, support threads, product usage, and comparative usage across the customer base.hook.co · 1 Oct 2026
Onboarding automation: Activator creates goal-driven onboarding paths and can queue actions for CSM review or execute them automatically.hook.co · 1 Oct 2026
Automated playbooks: Hook generates tailored playbooks using conversation, product usage, support history, and external news, and can trigger actions through Slack, email, or teams.hook.co · 1 Oct 2026
Real-time signals: Hook scans customer signals, product interactions, and external sources in real time to surface churn and expansion opportunities.hook.co · 1 Oct 2026
Account workspace: Hook brings meetings, conversations, and support tickets into one contextual account view and can draft follow-up emails and meeting invitations.hook.co · 1 Oct 2026
Machine learning: Hook says its agents achieve 93% accuracy in live environments with customer-specific training sets.hook.co · 1 Oct 2026
Integrations: Hook lists integrations including Salesforce, HubSpot, Snowflake, Amazon Redshift, BigQuery, PostgreSQL, Databricks, Pendo, Mixpanel, Gong, Slack, Intercom, Zendesk, Jira Service Management, Google, Microsoft, and Okta.hook.co · 1 Oct 2026
Single sign-on: Google SSO is available by default, and Microsoft SSO and Okta can also be used to log in to Hook.help.hook.co · 1 Oct 2026
Security certifications: Hook states that it is ISO/IEC 27001 certified, SOC 2 Type 2 attested, and GDPR compliant.hook.co · 1 Oct 2026
Public API: Hook's public API provides authenticated, organisation-scoped, read-only access to members, customers, products, signals, and notes.help.hook.co · 1 Oct 2026
API controls: Hook API tokens have expiry controls, rate limiting, and a default validity period of 30 days.help.hook.co · 1 Oct 2026
Target users: Hook adapts chat and guidance to roles including CROs, Heads of Customer Success, and CSMs.hook.co · 1 Oct 2026
Company contact: Hook lists [email protected] as its company email address.hook.co · 1 Oct 2026
Purpose: Hook is an AI machine-learning app for Revenue teams to predict which customers to focus on for faster revenue growth.help.hook.co · 2 Oct 2026
AI agents: Hook agents analyze customer behavior and external sources and recommend the best next step for each account.hook.co · 2 Oct 2026
Customer intelligence: Hook combines product usage, meetings and support data to provide account insights and suggested actions.hook.co · 2 Oct 2026
Core features: Hook provides account pages, customer and user reporting, alerts, news feeds, customer journeys and company goals.help.hook.co · 2 Oct 2026
Risk and expansion: Hook identifies churn risk, renewal likelihood and upsell opportunities using machine-learning models trained on user, subscription and product-usage data.help.hook.co · 2 Oct 2026
Security practices: Hook describes background checks, NDAs, security training, strong passwords, approved password-manager use, two-factor authentication, least-privilege access and automated vulnerability detection.hook.co · 2 Oct 2026
Support contact: Hook publishes [email protected] for company contact and [email protected] for vulnerability reports.hook.co · 2 Oct 2026
Onboarding: Hook says teams can go live with their first agent in 7 days.hook.co · 2 Oct 2026
Company location: Hook lists 21 Great Winchester St, London, EC2N 2JA.hook.co · 2 Oct 2026