Refiner
by RefinerRefiner suits software companies that want to collect and segment user feedback across apps, websites, and email.
Free plan Free trial AndroidiPhone & iPadWebAPI
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Best Customer Satisfaction Software 2026
Facts read 20 Sep 2026 – 15 Oct 2026
Customer satisfaction software helps teams collect survey responses and review customer feedback. These tools support survey programs, feedback analysis and reporting workflows.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Refiner | Refiner suits software companies that want to collect and segment user feedback across apps, websites, and email. | 5.7 | Free plan | Free plan | Android, iPhone & iPad, Web, API | 30 Sep 2026 |
| 02 Customer Thermometer | Customer Thermometer suits teams collecting service ratings through existing customer communications, including email and support tickets. | 5.6 | $9 a month | Free plan | iPhone & iPad, Web, API | 5 Oct 2026 |
| 03 Zonka Feedback | It suits customer and employee feedback programs across CX, product, support, and frontline teams. | 5.5 | $99 a month | Free trial | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
| 04 Feedbackly | Feedbackly is aimed at midsize and enterprise companies seeking to measure and manage customer feelings across the customer journey. | 5.4 | €199 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 3 Oct 2026 |
| 05 SatisMeter | SatisMeter suits teams seeking feedback across digital survey channels and tools, with controls for audience targeting and survey frequency. | 5.2 | $199 a month | Free plan | Android, iPhone & iPad, Web, API | 30 Sep 2026 |
| 06 Mopinion | Mopinion suits digital marketers and teams focused on digital customer experience who need to gather feedback across websites, apps, or email. | 4.9 | €279 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 9 Oct 2026 |
| 07 Qualtrics | Qualtrics may suit individuals or small teams needing surveys and research analysis, as well as enterprise organizations seeking higher response volumes. | 4.5 | $420 a month, billed yearly | Free plan | API | 27 Sep 2026 |
| 08 SurveySensum | 4.5 | — | Free trial | Android, iPhone & iPad, Web, API | 12 Oct 2026 | |
| 09 Survicate | It suits teams building branded surveys, using branching questions, and analyzing responses. | 4.5 | Free plan | Free plan | API | 20 Sep 2026 |
| 10 AskNicely | It suits multi-location service businesses managing customer feedback across five to 5,000 or more locations. | 4.2 | — | — | Android, iPhone & iPad, Web, API | 8 Oct 2026 |
Compare free plans, free trials and paid-from terms, then check survey channels, templates, response limits, dashboards, CRM integrations and supported platforms such as web, API, iOS, Android and self-hosted deployments.
02
Customer Thermometer
Customer Thermometer suits teams collecting service ratings through existing customer communications, including email and support tickets.
iPhone & iPadWebAPI Record5.6 Visit
03
Zonka Feedback
It suits customer and employee feedback programs across CX, product, support, and frontline teams.
AndroidiPhone & iPadWeb+2 Record5.5 Visit
04
Feedbackly
Feedbackly is aimed at midsize and enterprise companies seeking to measure and manage customer feelings across the customer journey.
AndroidiPhone & iPadWeb+1 Record5.4 Visit
05
SatisMeter
SatisMeter suits teams seeking feedback across digital survey channels and tools, with controls for audience targeting and survey frequency.
AndroidiPhone & iPadWeb+1 Record5.2 Visit
6
Mopinion
AndroidiPhone & iPadWeb+1 €279 a month, billed yearly Record4.9 Visit Mopinion suits digital marketers and teams focused on digital customer experience who need to gather feedback across websites, apps, or email.
7
Qualtrics
API $420 a month, billed yearly Record4.5 Visit Qualtrics may suit individuals or small teams needing surveys and research analysis, as well as enterprise organizations seeking higher response volumes.
9
Survicate
API Free plan Record4.5 Visit It suits teams building branded surveys, using branching questions, and analyzing responses.
10
AskNicely
AndroidiPhone & iPadWeb+1 — Record4.2 Visit It suits multi-location service businesses managing customer feedback across five to 5,000 or more locations.
11
Sogolytics
API $99 a month Record4.2 Visit It suits people creating surveys who need branching, branding, analytics, respondent access, or API connectivity.
12
QuestionPro
API $83 a month, billed yearly Record4.1 Visit It suits individuals or teams that need to build surveys and review response analytics.
13
SightMill
WebAPI — Record3.8 Visit SightMill suits organizations collecting customer or employee feedback across several channels.
15
CustomerGauge
WebAPI — Record3.6 Visit CustomerGauge suits B2B teams that connect account feedback to revenue exposure, sentiment, and retention work.
Before you choose
Check plan access and pricing
Look for a free plan or a free trial when you need to evaluate a tool before paying. Paid-from pricing is a comparison field, while ClearlyRated, Emojot, Feedier and HappyOrNot state that pricing is on request.
Match survey collection to your workflow
Compare the survey channels and survey templates a tool provides. The available platforms include web, API, iOS, Android and self-hosted options, so choose a deployment that fits how responses are collected.
Review analysis and dashboards
Feedback analysis can help turn survey responses into findings. Reporting dashboards provide a place to view results, so compare how these capabilities fit the reports your team needs.
Plan for response volume and CRM links
Responses per month is a comparison field for estimating capacity. CRM integrations matter when survey feedback needs to connect with customer records or related workflows.
Questions
What is customer satisfaction software used for?
It supports customer surveys, feedback collection, feedback analysis and reporting dashboards.
Can I try these tools without paying?
A free plan or free trial is offered by items on this list. Check the product terms before choosing a plan.
Which platforms do these tools support?
Listed platform options include web, API, iOS, Android and self-hosted deployments.
What should I compare between products?
Compare free plan, paid-from terms, survey channels, survey templates, feedback analysis, responses per month, reporting dashboards and CRM integrations.
Do listed products publish prices?
Paid-from pricing is a comparison field. ClearlyRated, Emojot, Feedier and HappyOrNot list pricing on request.
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