Refiner
by RefinerRefiner suits software companies that want to collect and segment user feedback across apps, websites, and email.
Free plan Free trial AndroidiPhone & iPadWebAPI
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Best Customer Satisfaction Software 2026
Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.
02
Customer Thermometer
Customer Thermometer suits teams collecting service ratings through existing customer communications, including email and support tickets.
iPhone & iPadWebAPI Record5.7 Visit
03
Feedbackly
Feedbackly is aimed at midsize and enterprise companies seeking to measure and manage customer feelings across the customer journey.
AndroidiPhone & iPadWeb+1 Record5.5 Visit
04
Zonka Feedback
It suits customer and employee feedback programs across CX, product, support, and frontline teams.
AndroidiPhone & iPadWeb+2 Record5.5 Visit
05
SatisMeter
SatisMeter suits teams seeking feedback across digital survey channels and tools, with controls for audience targeting and survey frequency.
AndroidiPhone & iPadWeb+1 Record5.3 Visit
6
Mopinion
AndroidiPhone & iPadWeb+1 €279 a month, billed yearly Record5.0 Visit Mopinion suits digital marketers and teams focused on digital customer experience who need to gather feedback across websites, apps, or email.
7
Qualtrics
API $420 a month, billed yearly Record4.6 Visit Qualtrics may suit individuals or small teams needing surveys and research analysis, as well as enterprise organizations seeking higher response volumes.
8
Survicate
API Free plan Record4.6 Visit It suits teams building branded surveys, using branching questions, and analyzing responses.
10
Sogolytics
API $99 a month Record4.3 Visit It suits people creating surveys who need branching, branding, analytics, respondent access, or API connectivity.
11
AskNicely
AndroidiPhone & iPadWeb+1 — Record4.2 Visit It suits multi-location service businesses managing customer feedback across five to 5,000 or more locations.
12
QuestionPro
API $83 a month, billed yearly Record4.2 Visit It suits individuals or teams that need to build surveys and review response analytics.
13
SightMill
WebAPI — Record3.9 Visit SightMill suits organizations collecting customer or employee feedback across several channels.
15
CustomerGauge
WebAPI — Record3.7 Visit CustomerGauge suits B2B teams that connect account feedback to revenue exposure, sentiment, and retention work.
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