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On the recordRead 12 Oct 202619 facts
SurveySensum
SurveySensum · 6 Battery Road, #17-06, Singapore 049909 · founded 2018
Plans and prices
Managed CX for You
Priced on request
Unlimited responses · Unlimited SensAI text and sentiment analysis queries · Dedicated CX consultant
Read 12 Oct 2026 · surveysensum.com
Self-Driven CX
Priced on request
Up to 12,000 responses/year · Closed-loop feedback system · Basic SensAI text and sentiment analysis
Read 12 Oct 2026 · surveysensum.com
Starter CX
Priced on request
Up to 6,000 responses/year · Unlimited users · Unlimited survey projects
Read 12 Oct 2026 · surveysensum.com
On the record
- Analytics
- The pricing page lists SensAI text and sentiment analysis, smart insight reports, and survey creation from one prompt in its CX tiers.surveysensum.com · read 12 Oct 2026
- Response analytics
- Yessurveysensum.com · read 22 Sep 2026
- API
- SurveySensum’s help center says its API can connect the platform with CRM, HRM, and helpdesk applications and support custom workflows.help.surveysensum.com · read 12 Oct 2026
- API access
- Yessurveysensum.com · read 22 Sep 2026
- Audience
- The About page says the product is suited to CX professionals starting or fixing customer experience programs, including people at growth-stage companies.surveysensum.com · read 12 Oct 2026
- Respondent panel
- Yessurveysensum.com · read 22 Sep 2026
- Compliance
- The Starter CX plan lists HIPAA, GDPR, SOC 2, and ISO 27001 compliance, plus PII anonymization.surveysensum.com · read 12 Oct 2026
- Custom branding
- Yessurveysensum.com · read 22 Sep 2026
- Integrations
- The pricing page lists HubSpot, Slack, and Open APIs with Starter CX, and Salesforce with Self-Driven CX.surveysensum.com · read 12 Oct 2026
- Logic branching
- Yessurveysensum.com · read 22 Sep 2026
- Mobile field work
- SurveySensum’s Offline Field Work mobile application lets field agents download assigned surveys, collect responses offline, and sync them when internet access returns.help.surveysensum.com · read 12 Oct 2026
- Product
- SurveySensum describes itself as an AI-first enterprise feedback and market research platform for NPS, CSAT, employee experience, and market research.surveysensum.com · read 12 Oct 2026
- Security
- The homepage says the service uses encryption and access management, regular vulnerability assessments and penetration tests, and private-server backups.surveysensum.com · read 12 Oct 2026
- Support
- Starter CX lists global support with response times under two hours across North America, Europe, and Asia time zones.surveysensum.com · read 12 Oct 2026
- Survey creation
- The platform offers question types including NPS, CES, CSAT, ranking, image upload, multiple choice, grid/matrix, and key drivers, with conditional logic.surveysensum.com · read 12 Oct 2026
- Survey distribution
- The Starter CX plan lists email, WhatsApp, in-app, SMS, and CRM as survey distribution channels.surveysensum.com · read 12 Oct 2026
- Trial limit
- The pricing page advertises a one-month free trial with 25 free responses and all features.surveysensum.com · read 12 Oct 2026
