Best Contact Center Workforce Management Software in 2026
Updated
In short: Webex App is ranked #1 of 34 as of 4 October 2026, ahead of Daktela WFM and Mitel Secure Cloud. The best-ranked option with a free plan is Daktela WFM. The lowest first paid tier on this page is Genesys Workforce Engagement Management at £2.33/mo.
Keeping contact center staffing aligned with changing demand calls for comparisons across forecasting, scheduling, and channels. Agent capacity and demand forecasting help frame the workforce-planning features shown here; intraday management and skills-based scheduling add further operational detail. Compare omnichannel forecasting and supported channels to see which interaction types are represented, and consider API access where system connections matter. Free-plan availability and paid-from pricing provide cost context. Webex App, Daktela WFM, and Mitel Secure Cloud are among the entries, with Dialpad Workforce Management and Amazon Connect also included. Weigh the listed capabilities against the coverage patterns and scheduling needs of your contact center.
34 contact center workforce management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Webex App iPhone + Android RecognisedPhone appDocumentedFree plan 7.9Free
- 2 Daktela WFM iPhone + Android RecognisedPhone appDocumentedFree plan 7.7€20/mo Demand forecasting: YesSkills-based scheduling: Yes
- 3 Mitel Secure Cloud iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 4 Dialpad Workforce Management iPhone + Android RecognisedPhone appDocumentedFree plan 7.2$95/mo Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 5 Amazon Connect iPhone + Android RecognisedPhone appDocumentedFree plan 7.1
- 6 Pipkins Vantage Point iPhone only RecognisedPhone appDocumentedFree plan 7.1 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 7 QStory Workforce Management iPhone + Android RecognisedPhone appDocumentedFree plan 7.1 Demand forecasting: YesIntraday management: Yes
- 8 RingCX AI Workforce Management iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$65/mo Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 9 Verint Workforce Management iPhone + Android RecognisedPhone appDocumentedFree plan 7.1 Intraday management: Yes
- 10 Aspect Workforce iPhone + Android RecognisedPhone appDocumentedFree plan 7.0 Intraday management: Yes
- 11 Nextiva iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$15/mo
- 12 8x8 Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 6.9
- 13 Agentforce Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$50/mo
- 14 Genesys Workforce Engagement Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.9£2.33/mo Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 15 Mitel Workforce Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.8 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 16 Avaya Aura Private Cloud iPhone + Android RecognisedPhone appDocumentedFree plan 6.6 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 17 ShiftPilot WFM iPhone + Android RecognisedPhone appDocumentedFree plan 6.5 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 18 Enghouse CCaaS No phone app RecognisedPhone appDocumentedFree plan 5.7 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 19 Eleveo Workforce Management No phone app RecognisedPhone appDocumentedFree plan 5.6 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 20 MaxContact Auto QA No phone app RecognisedPhone appDocumentedFree plan 5.6 Demand forecasting: Yes
- 21 SingleComm Workforce No phone app RecognisedPhone appDocumentedFree plan 5.6 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 22 RingCentral RingCX No phone app RecognisedPhone appDocumentedFree plan 5.5$65/mo Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 23 FrontLine Atlas No phone app RecognisedPhone appDocumentedFree plan 5.4$15/mo Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 24 Peopleware No phone app RecognisedPhone appDocumentedFree plan 5.4 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 25 SureWFM No phone app RecognisedPhone appDocumentedFree plan 5.4$599/mo Demand forecasting: YesIntraday management: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which contact center workforce management software is ranked first on Samsung Mobile US Press?
Webex App is ranked #1 of 34 with a score of 7.9. Daktela WFM is second and Mitel Secure Cloud third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Genesys Workforce Engagement Management has the lowest first paid tier we found: £2.33/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.