Best Contact Center Workforce Management Software in 2026
Updated
Keeping contact center staffing aligned with changing demand calls for comparisons across forecasting, scheduling, and channels. Agent capacity and demand forecasting help frame the workforce-planning features shown here; intraday management and skills-based scheduling add further operational detail. Compare omnichannel forecasting and supported channels to see which interaction types are represented, and consider API access where system connections matter. Free-plan availability and paid-from pricing provide cost context. Webex App, Daktela WFM, and Mitel Secure Cloud are among the entries, with Dialpad Workforce Management and Amazon Connect also included. Weigh the listed capabilities against the coverage patterns and scheduling needs of your contact center.
39ranked
3free plans on this page
£2.33/molowest paid tier
9 Oct 2026last checked
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Webex App iPhone + Android RecognisedPhone appDocumentedFree plan 7.9Free
- 2 Daktela WFM iPhone + Android RecognisedPhone appDocumentedFree plan 7.7€20/mo Demand forecasting: YesSkills-based scheduling: Yes
- 3 Mitel Secure Cloud iPhone + Android RecognisedPhone appDocumented 7.3 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 4 Dialpad Workforce Management iPhone + Android RecognisedPhone appDocumented 7.2$95/mo Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 5 Amazon Connect iPhone + Android RecognisedPhone appDocumentedFree plan 7.1
- 6 Avaya Workforce Engagement Workforce Management iPhone + Android RecognisedPhone appDocumented 7.1 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 7 Pipkins Vantage Point iPhone only RecognisedPhone appDocumented 7.1 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 8 QStory Workforce Management iPhone + Android RecognisedPhone appDocumented 7.1 Demand forecasting: YesIntraday management: Yes
- 9 RingCX AI Workforce Management iPhone + Android RecognisedPhone appDocumented 7.1$65/mo Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 10 Verint Workforce Management iPhone + Android RecognisedPhone appDocumented 7.1 Intraday management: Yes
- 11 Aspect Workforce iPhone + Android RecognisedPhone appDocumented 7.0 Intraday management: Yes
- 12 Nextiva iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$15/mo
- 13 8x8 Contact Center iPhone + Android RecognisedPhone appDocumented 6.9
- 14 Agentforce Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$50/mo
- 15 Avaya Aura Private Cloud iPhone + Android RecognisedPhone appDocumented 6.9 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 16 Genesys Workforce Engagement Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.9£2.33/mo Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 17 ShiftPilot WFM iPhone + Android RecognisedPhone appDocumentedFree plan 6.9C$20/mo Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 18 Mitel Workforce Management iPhone + Android RecognisedPhone appDocumented 6.8 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 19 GetWFM No phone app RecognisedPhone appDocumentedFree plan 6.2Free
- 20 Enghouse CCaaS No phone app RecognisedPhone appDocumented 5.7 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 21 AgentTime Scheduler No phone app RecognisedPhone appDocumented 5.6 Demand forecasting: Yes
- 22 Eleveo Workforce Management No phone app RecognisedPhone appDocumented 5.6 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 23 MaxContact Auto QA No phone app RecognisedPhone appDocumented 5.6 Demand forecasting: Yes
- 24 Puzzel Workforce Management No phone app RecognisedPhone appDocumented 5.6 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
- 25 SingleComm Workforce No phone app RecognisedPhone appDocumented 5.6 Demand forecasting: YesSkills-based scheduling: YesIntraday management: Yes
Compare all 25 in a table
| # | App | Score | Free plan | Paid from | Demand forecasting | Skills-based scheduling |
|---|---|---|---|---|---|---|
| 1 | Webex App | 7.9 | Yes | |||
| 2 | Daktela WFM | 7.7 | Yes | Yes | Yes | |
| 3 | Mitel Secure Cloud | 7.3 | Yes | Yes | ||
| 4 | Dialpad Workforce Management | 7.2 | Yes | Yes | ||
| 5 | Amazon Connect | 7.1 | No | |||
| 6 | Avaya Workforce Engagement Workforce Management | 7.1 | Yes | Yes | ||
| 7 | Pipkins Vantage Point | 7.1 | Yes | Yes | ||
| 8 | QStory Workforce Management | 7.1 | Yes | |||
| 9 | RingCX AI Workforce Management | 7.1 | 20 /user/mo | Yes | Yes | |
| 10 | Verint Workforce Management | 7.1 | ||||
| 11 | Aspect Workforce | 7.0 | ||||
| 12 | Nextiva | 7.0 | 15 /user/mo | |||
| 13 | 8x8 Contact Center | 6.9 | No | |||
| 14 | Agentforce Contact Center | 6.9 | No | 75 /user/mo | ||
| 15 | Avaya Aura Private Cloud | 6.9 | Yes | Yes | ||
| 16 | Genesys Workforce Engagement Management | 6.9 | No | 155 /user/mo | Yes | Yes |
| 17 | ShiftPilot WFM | 6.9 | No | Yes | Yes | |
| 18 | Mitel Workforce Management | 6.8 | Yes | Yes | ||
| 19 | GetWFM | 6.2 | Yes | |||
| 20 | Enghouse CCaaS | 5.7 | Yes | Yes | ||
| 21 | AgentTime Scheduler | 5.6 | Yes | |||
| 22 | Eleveo Workforce Management | 5.6 | Yes | Yes | ||
| 23 | MaxContact Auto QA | 5.6 | Yes | |||
| 24 | Puzzel Workforce Management | 5.6 | Yes | Yes | ||
| 25 | SingleComm Workforce | 5.6 | Yes | Yes |
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