Daktela WFM schedules shifts for omnichannel contact centres and runs on web, mobile, desktop and self-hosted systems.
Free trial From €12 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best Contact Center Workforce Management Software 2026
Facts read 28 Sep 2026 – 21 Oct 2026
Contact center workforce management software helps teams forecast demand, schedule by skills, manage intraday changes and plan agent capacity across supported channels. Use this list to compare free plans, starting prices, platform support and API access.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Daktela WFM | Daktela WFM schedules shifts for omnichannel contact centres and runs on web, mobile, desktop and self-hosted systems. | 6.0 | €12 a month | Free trial | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 02 Nextiva | Nextiva may suit small companies looking for a hosted business phone system with voice, messaging, and collaboration features. | 6.0 | $15 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 03 Agentforce Contact Center | Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management. | 5.5 | $50 a month | Free trial | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 |
| 04 Genesys Workforce Engagement Management | Genesys Workforce Engagement Management forecasts contact-center demand up to two years ahead using more than 25 models. | 5.5 | — | — | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 05 Amazon Connect | Amazon Connect provides inbound and outbound calling and IVR on Android, iOS, API and web. | 5.3 | — | Free trial | Android, iPhone & iPad, Web, API | 28 Sep 2026 |
| 06 Webex App | 5.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 | |
| 07 Dialpad Workforce Management | Dialpad Workforce Management forecasts demand, plans capacity, schedules shifts and tracks adherence and performance. | 5.2 | $95 a month | — | Android, iPhone & iPad, Web, Windows | 1 Oct 2026 |
| 08 Aspect Workforce | Aspect Workforce supports contact-center forecasting, scheduling and performance tracking, with AI-powered forecasting described. | 4.6 | $1 a month | — | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 09 8x8 Contact Center | It suits organizations coordinating agents across voice and digital customer channels. | 4.5 | — | — | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 10 Assembled | Workforce tools for in-house, BPO and AI support agents, with forecasting, scheduling, adherence and automated customer workflows. | 4.5 | $25 a month | — | Web, API | 8 Oct 2026 |
The page does not publish a ranking basis, so entries are presented for side-by-side review rather than a scored order. Compare the listed fields with your contact center's channels, staffing model and deployment needs.
02
Nextiva
Nextiva may suit small companies looking for a hosted business phone system with voice, messaging, and collaboration features.
AndroidiPhone & iPadWeb+5 Record6.0 Visit
03
Agentforce Contact Center
Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management.
AndroidiPhone & iPadWeb+2 Record5.5 Visit
04
Genesys Workforce Engagement Management
Genesys Workforce Engagement Management forecasts contact-center demand up to two years ahead using more than 25 models.
AndroidiPhone & iPadWeb+3 Record5.5 Visit
05
Amazon Connect
Amazon Connect provides inbound and outbound calling and IVR on Android, iOS, API and web.
AndroidiPhone & iPadWeb+1 Record5.3 Visit
7
Dialpad Workforce Management
AndroidiPhone & iPadWeb+3 $95 a month Record5.2 Visit Dialpad Workforce Management forecasts demand, plans capacity, schedules shifts and tracks adherence and performance.
8
Aspect Workforce
AndroidiPhone & iPadWeb+3 $1 a month Record4.6 Visit Aspect Workforce supports contact-center forecasting, scheduling and performance tracking, with AI-powered forecasting described.
9
8x8 Contact Center
AndroidiPhone & iPadWeb+3 — Record4.5 Visit It suits organizations coordinating agents across voice and digital customer channels.
10
Assembled
WebAPI $25 a month Record4.5 Visit Workforce tools for in-house, BPO and AI support agents, with forecasting, scheduling, adherence and automated customer workflows.
11
GetWFM
WebAPI Free plan Record4.5 Visit GetWFM is cloud workforce management software with scheduling, coverage, availability, communication and attendance tracking.
12
FrontLine Atlas
WebAPI $15 a month Record4.4 Visit Multi-client contact center operations software for recruiting, HR, schedules, quality, coaching and client delivery.
13
ShiftPilot WFM
AndroidiPhone & iPad C$20 a month Record4.3 Visit ShiftPilot WFM forecasts, schedules and monitors adherence for contact centers with 25 to 300 agents.
14
Mitel Workforce Management
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Mitel Workforce Management matches agent skills to demand, with mobile schedules, shift trades, routing and time-off requests.
15
QStory Workforce Management
AndroidiPhone & iPadWeb — Record4.2 Visit QStory Workforce Management covers forecasting, scheduling, adherence and demand response for contact centers.
16
RingCX AI Workforce Management
AndroidiPhone & iPadWeb+1 $65 a month Record4.2 Visit RingCX AI Workforce Management forecasts demand, builds schedules, adjusts staffing and tracks adherence and attendance.
17
Five9 Interaction Analytics
WebAPI $119 usage-based Record4.1 Visit This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.
19
Verint Workforce Management
AndroidiPhone & iPadWeb+1 — Record4.1 Visit Verint Workforce Management forecasts demand, plans staffing and schedules employees using laws and preferences.
20
Avaya Workforce Engagement Workforce Management
AndroidiPhone & iPadWeb+1 — Record4.0 Visit Avaya Workforce Management provides forecasting and scheduling within a workforce engagement suite for large workforces.
21
Pipkins Vantage Point
iPhone & iPadWebMac — Record4.0 Visit Pipkins Vantage Point forecasts and schedules calls, chats, texts, email and back-office work across multiple sites.
22
SingleComm Workforce
WebAPI $49 a month Record3.9 Visit Contact center workforce management with AI forecasting, skills-based schedules, intraday adjustments, adherence and coaching.
23
AgentTime Scheduler
Windows $380 one-time Record3.7 Visit AgentTime Scheduler builds weekly schedules from forecasts, call lengths, availability and assigned phone, digital and offline work.
24
Eleveo Workforce Management
WebAPISelf-hosted — Record3.6 Visit Contact center workforce software with multichannel forecasts, skill-based scheduling and adherence notices on web or self-hosted systems.
25
Peopleware
WebAPI — Record3.6 Visit AI-native contact center workforce management with 24-month forecasts and schedules for skills, preferences, swaps and sites.
Before you choose
Compare free access and paid entry points
Check whether a tool has a free plan, a free trial or paid access. Published pricing can take different forms, such as Daktela WFM at €12 per user per month with a 14-day trial, RingCX AI Workforce Management from $20 per user per month, and Agentforce Contact Center from $75 per user per month.
Several listed tools show pricing on request, so a public starting price is not available for those entries.
Match forecasting and scheduling needs
Use the comparison fields for demand forecasting, skills-based scheduling and intraday management. These fields help you check whether a product fits forecast work, skill coverage and schedule changes during the day.
Check channel and capacity coverage
Review supported channels, omnichannel forecasting and agent capacity together. A contact center with several channels should check how the tool represents demand and staffing across those channels.
Confirm platform and API support
The list covers web, API, iOS, Android, Windows and macOS support. Check the platform labels against the devices and systems your team plans to use.
API access is a separate comparison field. Review it when the workforce system must connect with other contact center or business software.
Questions
What does contact center workforce management software cover?
The comparison covers demand forecasting, skills-based scheduling, intraday management, omnichannel forecasting, supported channels and agent capacity.
Can I find a free plan?
The list marks whether a product has a free plan. Check that field for the current entries you are considering.
Do listed tools offer free trials?
Free-trial availability is shown in the pricing details when provided. Daktela WFM lists a 14-day trial.
Which platforms are represented?
Platform labels include web, API, iOS, Android, Windows and macOS. Support differs by product, so review the platform field.
Are prices public for every product?
No. Pricing notes include public starting prices for some products and pricing on request for others.
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