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- ShiftPilot WFM
On the recordRead 9 Oct 202611 facts
ShiftPilot WFM
Canada
Plans and prices
Founding Member
C$20a month
First 25 clients · locked for life of contract
Read 9 Oct 2026 · sivamai.com
Growth
C$35a month
Scaling contact centres 50–150 agents
Read 9 Oct 2026 · sivamai.com
Scale
C$55a month
Enterprise contact centres 150–300 agents
Read 9 Oct 2026 · sivamai.com
On the record
- Adherence
- Live agent state tracking compares activity with schedules and provides supervisors automated alerts about deviations.sivamai.com · read 9 Oct 2026
- Agent features
- The agent interface includes personal schedules, shift swap and time-off requests, and performance feedback in a mobile interface.sivamai.com · read 9 Oct 2026
- Demo
- The maker offers a 30-minute demonstration configured using the customer's agent count, queue structure, and schedule patterns, with no commitment required.sivamai.com · read 9 Oct 2026
- Forecasting
- Its forecasts combine historical volume patterns, seasonal trends, and event-based adjustments to generate daily and intraday forecasts.sivamai.com · read 9 Oct 2026
- Integrations
- Current contact centre integrations include Genesys Cloud and Amazon Connect; Five9 integration is available for enterprise deployments.sivamai.com · read 9 Oct 2026
- Intraday tools
- Supervisors can adjust schedules, move agents between queues, and respond to unexpected volume changes.sivamai.com · read 9 Oct 2026
- Purpose
- ShiftPilot WFM provides forecasting, scheduling, real-time adherence monitoring, and intraday performance management for contact centres with 25 to 300 agents.sivamai.com · read 9 Oct 2026
- Roles
- The product describes role-based views for WFM managers, operations supervisors, team leaders, and agents.sivamai.com · read 9 Oct 2026
- Scheduling
- Schedules are optimized against forecast, skills, contract constraints, collective agreement rules, and agent preferences.sivamai.com · read 9 Oct 2026
- Sivam integration
- ShiftPilot WFM integrates with Sivam AI’s Hyper QA Audit to connect schedule adherence data with call quality scores.sivamai.com · read 9 Oct 2026
Alternatives to ShiftPilot WFM
Daktela WFMAndroidiPhone & iPad+7NextivaAndroidiPhone & iPad+6Agentforce Contact CenterAndroidiPhone & iPad+3Amazon ConnectAndroidiPhone & iPad+2Genesys Workforce Engagement ManagementAndroidiPhone & iPad+4Webex AppAndroidiPhone & iPad+3Dialpad Workforce ManagementAndroidiPhone & iPad+48x8 Contact CenterAndroidiPhone & iPad+4
