- Home
- Call Accounting
- Mitel Workforce Management
On the recordRead 15 Oct 202638 facts
Mitel Workforce Management
LinkedIn lists Mitel headquarters in Kanata, Ontario, Canada.
Plans and prices
Mitel Workforce Management
Priced on request
usage- and scale-aligned pricing · sales consultation required
Read 15 Oct 2026 · mitel.com
On the record
- Analytics and AI
- Mitel says its GenAI analytics can transfer data to its AI engine, transcribe more than 100 languages and present dashboard insights.mitel.com · read 15 Oct 2026
- Company legal name
- Trustpilot identifies the provider as Mitel Networks Corporation.uk.trustpilot.com · read 15 Oct 2026
- Company size
- LinkedIn places Mitel in the 1,001–5,000 employee category.linkedin.com · read 15 Oct 2026
- Compliance recording
- The product page lists compliance support for MiFID II, Dodd-Frank, GDPR and PCI-DSS.mitel.com · read 15 Oct 2026
- Documentation
- Mitel provides a document center, learning center and global technical support for its platforms and products.mitel.com · read 15 Oct 2026
- Employee mobile self-service
- Employees can use a mobile app to view schedules and messages, trade shifts, request vacation, set preferences and offer overtime availability.mitel.com · read 15 Oct 2026
- Forecasting
- Forecasting covers phone, chat, email, SMS and social-media channels.mitel.com · read 15 Oct 2026
- Fraud detection
- Automated fraud detection and keyword spotting are included in the listed feature set.mitel.com · read 15 Oct 2026
- Integrations
- Mitel advertises integrations with CRM, ERP and data-warehouse systems.mitel.com · read 15 Oct 2026
- Interaction recording
- The wider Workforce Optimization suite records voice and screen interactions either continuously or on demand.mitel.com · read 15 Oct 2026
- Limit: MiCollab mobile reliability
- Google Play reviewers report missed call notifications, dropped calls and softphone failures.play.google.com · read 15 Oct 2026
- Limit: Mitel Connect stability
- Google Play reviewers describe sign-in crashes, unclear connections, random app closures and repeated server interruptions.play.google.com · read 15 Oct 2026
- Limit: reliability
- G2’s review summary reports performance problems including crashes and unreliable applications.g2.com · read 15 Oct 2026
- Limit: Teamwork notifications
- A Google Play reviewer reports notification failures on Samsung Android 13 devices and unreliable notifications generally.play.google.com · read 15 Oct 2026
- Notable news: 2026
- Mitel’s press-release index lists the March 9, 2026 introduction of Mitel WX, an AI-enabled voice-first communications platform.news.mitel.com · read 15 Oct 2026
- Ownership
- Crunchbase’s company profile identifies Mitel Networks Corporation as acquired by Searchlight Capital Partners.crunchbase.com · read 15 Oct 2026
- Performance dashboards
- Performance-management dashboards and scorecards are listed as product features.mitel.com · read 15 Oct 2026
- Praise: usability
- G2’s review summary repeatedly cites ease of use, a friendly interface, easy setup and straightforward integration.g2.com · read 15 Oct 2026