FrontLine Atlas

Plans and prices

Every plan, in full

On the record

Compliance

The pricing page lists PIPEDA compliance and SOC 2 Type II evidence generation.frontlinehq.io · read 3 Oct 2026

Data model

Records are scoped to tenant, client, and line of business, with row-level isolation enforced by the database.frontlinehq.io · read 3 Oct 2026

Data residency

The pricing page lists North America Canada or US residency for Starter, both Canada and US for Growth, and negotiable multi-region residency for Enterprise.frontlinehq.io · read 3 Oct 2026

Identity integrations

The listed identity providers are Okta, Microsoft Entra ID, and Google Workspace, with native email and password as a fallback.frontlinehq.io · read 3 Oct 2026

Implementation

The maker says most contact centres go live in 2–4 weeks with founder-led onboarding.frontlinehq.io · read 3 Oct 2026

Intended users

The product is built for contact centres managing 50–2,000 agents across multiple clients and lines of business.frontlinehq.io · read 3 Oct 2026

Mobile access

The pricing comparison lists a Mobile PWA capability.frontlinehq.io · read 3 Oct 2026

Product limits

The site says FrontLine does not bundle a contact-routing engine and is designed to work alongside a CCaaS platform.frontlinehq.io · read 3 Oct 2026

Purpose

FrontLine is an operations platform for multi-client contact centres, combining recruiting, HR, scheduling, QA, coaching, and client delivery.frontlinehq.io · read 3 Oct 2026

Quality and coaching

QA supports per-LOB scorecards, calibration, evaluation cycles, and links low-scoring categories to coaching sessions.frontlinehq.io · read 3 Oct 2026

Security and audit

The site describes PostgreSQL row-level tenant isolation and an immutable audit log for PII reads and privileged actions.frontlinehq.io · read 3 Oct 2026

Support

Starter includes email support; Growth includes priority support; Enterprise includes a dedicated CSM and custom SLAs and uptime.frontlinehq.io · read 3 Oct 2026

Telephony integrations

The site lists Genesys Cloud, NICE CXone, Amazon Connect, Five9, Twilio Flex, and Zoom Contact Center for telephony and CTI.frontlinehq.io · read 3 Oct 2026

Workforce scheduling

The schedule builder uses agents, forecasts, and compliance windows to create multi-LOB schedules, and tracks real-time adherence when a CTI or attendance source is connected.frontlinehq.io · read 3 Oct 2026

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