AgentTime Scheduler

Plans and prices

Every plan, in full

On the record

Assigned activities

Schedules can assign inbound or blended outbound phone duty, email, chat, breaks, lunches, meetings, training, and other work activities.portagecommunications.com · read 9 Oct 2026

Data location

The company says scheduling data is kept private and local at the customer's site.portagecommunications.com · read 9 Oct 2026

Delivery

After purchase, the company emails a download link through WeTransfer and can provide the software on a USB drive with a printed user guide on request.portagecommunications.com · read 9 Oct 2026

Flex-shifting

Flex-Shift places outbound calls, email follow-ups, and chat in 15-minute periods and predicts when agents should switch between inbound and other work.portagecommunications.com · read 9 Oct 2026

Installation

The company describes AgentTime as a self-contained desktop solution that installs in minutes and requires no on-site installation or training.portagecommunications.com · read 9 Oct 2026

Intended customers

The product is described as an optimal scheduling solution designed for small to medium-sized call centers.portagecommunications.com · read 9 Oct 2026

Purpose

AgentTime imports call volume forecasts and average call lengths by time period to create weekly schedules for agent groups.portagecommunications.com · read 9 Oct 2026

Reports and publishing

The publishing tool sends schedules in Excel or HTML, and calculations can be exported to Excel for custom reports and graphs.portagecommunications.com · read 9 Oct 2026

Sales availability

Portage Communications says it sells worldwide, but state law has prevented sales of its tangible products to Wisconsin customers since 2015.portagecommunications.com · read 9 Oct 2026

Schedule inputs

Schedules use agent availability, priority, preferences, profiles, and shift definitions.portagecommunications.com · read 9 Oct 2026

Staffing modules

AgentTime includes Call Center Designer and SimACD to calculate agent levels and test staffing scenarios in a simulated automatic call distributor.portagecommunications.com · read 9 Oct 2026

Support

The purchase includes unlimited customer support, which the product page says is free forever.portagecommunications.com · read 9 Oct 2026

Windows compatibility

AgentTime is compatible with all versions of Microsoft Windows.portagecommunications.com · read 9 Oct 2026

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