ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
Free plan Free trial From $10 a month AndroidiPhone & iPadWebWindowsMacLinux+2
Best AI IT Service Desk Software 2026
AI IT service desk software brings AI features into employee request handling and IT service workflows. Compared on AI knowledge answers and AI ticket triage, the entries also cover request channels, an employee service portal, workflow approvals, and SLA management. IT asset management may be important depending on the work your team handles. ManageEngine ServiceDesk Plus, Freshservice, and Zendesk Employee Service are among the tools to examine. Free-plan availability and paid-from pricing provide additional comparison points; consider them alongside the listed service capabilities and how your team receives, routes, and tracks requests.
02
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.4 Visit
03
Zammad
Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.
WebWindowsMac+3 Record6.3 Visit
04
InvGate Service Desk
InvGate suits organizations coordinating service work across IT and other departments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
05
FreeITSM
FreeITSM is for IT professionals looking for an open-source service desk platform.
WebWindowsMac+4 Record5.6 Visit
6
HaloITSM
AndroidiPhone & iPadWeb+3 £33 a month Record5.6 Visit HaloITSM is presented for IT teams managing service operations.
7
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice is aimed at IT teams managing employee support, assets, and operations.
8
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
9
Desk Support Monkey
WebAPISelf-hosted €49 a month Record5.2 Visit Desk Support Monkey suits companies that manage employee hardware and related service requests.
10
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.2 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
11
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
12
Zendesk Employee Service
AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record5.2 Visit It suits IT and HR teams that support employees across an organization and want to coordinate requests, workflows, knowledge, and assets.
14
GudDesk
WebAPISelf-hosted $29 a month Record4.4 Visit GudDesk is aimed at SaaS companies, ecommerce businesses, startups, agencies, and open-source projects managing customer conversations.
15
Nova-Suite
WebAPISelf-hosted Free plan Record4.4 Visit It suits small IT teams as well as larger deployments that need incident, change, and CMDB management.
16
Moveworks
AndroidiPhone & iPadWeb+2 — Record4.2 Visit It suits organizations seeking enterprise search and task automation across business systems.
17
Tessio
WebSelf-hosted Free plan Record4.2 Visit It suits teams wanting an IT service desk on their own infrastructure, with AI-assisted ticket handling and unlimited requester access.
18
Console
Web — Record4.0 Visit Console suits IT, HR, Legal, RevOps, Security, and Finance teams handling employee requests, access, and internal answers.
20
Aisera AI Agent Studio
WebAPISelf-hosted — Record3.7 Visit It suits IT administrators, HR administrators, and support managers who need to build agents without coding.
21
EasyVista Service Manager
WebSelf-hosted — Record3.6 Visit It suits enterprise IT teams and organizations extending service management into HR or facilities.
23
ServiceNow ITSM
AndroidiPhone & iPadWeb — Record3.0 Visit ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.
More in AI Tools
AI Writing Tools 269AI video generators 242Text-to-Speech Software 223AI Travel Planners 161AI image generators 124AI Music Generators 123AI Presentation Makers 109AI Video Caption Generators 99AI Photo Editors 97AI Background Removers 94AI Meeting Assistants 82AI Video Editors 81AI Resume Builders 80AI Job Search Tools 67AI chatbots and assistants 65AI Logo Makers 65AI Face Swap Tools 57AI Governance Software 56