ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
Free plan Free trial From $10 a month AndroidiPhone & iPadWebWindowsMacLinux+2
Best AI IT Service Desk Software 2026
Facts read 20 Sep 2026 – 21 Oct 2026
AI IT service desk software brings AI features into employee request handling and IT service workflows. Compared on AI knowledge answers and AI ticket triage, the entries also cover request channels, an employee service portal, workflow approvals, and SLA management. IT asset management may be important depending on the work your team handles. ManageEngine ServiceDesk Plus, Freshservice, and Zendesk Employee Service are among the tools to examine. Free-plan availability and paid-from pricing provide additional comparison points; consider them alongside the listed service capabilities and how your team receives, routes, and tracks requests.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 02 Jira | Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 03 Zammad | Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting. | 6.3 | €9 a month | Free plan | Web, Windows, Mac, Linux | 21 Oct 2026 |
| 04 InvGate Service Desk | InvGate suits organizations coordinating service work across IT and other departments. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 05 HaloITSM | HaloITSM is presented for IT teams managing service operations. | 5.6 | £33 a month | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 06 FreeITSM | FreeITSM is for IT professionals looking for an open-source service desk platform. | 5.5 | Free plan | Free plan | Web, Windows, Mac, Linux | 14 Oct 2026 |
| 07 Freshservice | Freshservice is aimed at IT teams managing employee support, assets, and operations. | 5.5 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 08 SysAid | It suits IT teams managing service incidents, requests, changes, problems, and assets. | 5.3 | $89 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 09 TOPdesk | TOPdesk is suited to service teams in IT, Facility Management, and HR. | 5.2 | £51 a month | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 10 Desk Support Monkey | Desk Support Monkey suits companies that manage employee hardware and related service requests. | 5.1 | €49 a month | Free plan | Web, API, Self-hosted | 1 Oct 2026 |
02
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
03
Zammad
Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.
WebWindowsMac+3 Record6.3 Visit
04
InvGate Service Desk
InvGate suits organizations coordinating service work across IT and other departments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
05
HaloITSM
HaloITSM is presented for IT teams managing service operations.
AndroidiPhone & iPadWeb+3 Record5.6 Visit
6
FreeITSM
WebWindowsMac+4 Free plan Record5.5 Visit FreeITSM is for IT professionals looking for an open-source service desk platform.
7
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice is aimed at IT teams managing employee support, assets, and operations.
8
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
9
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
10
Desk Support Monkey
WebAPISelf-hosted €49 a month Record5.1 Visit Desk Support Monkey suits companies that manage employee hardware and related service requests.
11
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.1 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
12
Zendesk Employee Service
AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record5.1 Visit It suits IT and HR teams that support employees across an organization and want to coordinate requests, workflows, knowledge, and assets.
14
GudDesk
WebAPISelf-hosted $29 a month Record4.3 Visit GudDesk is aimed at SaaS companies, ecommerce businesses, startups, agencies, and open-source projects managing customer conversations.
15
Nova-Suite
WebAPISelf-hosted Free plan Record4.3 Visit It suits small IT teams as well as larger deployments that need incident, change, and CMDB management.
16
Moveworks
AndroidiPhone & iPadWeb+2 — Record4.2 Visit It suits organizations seeking enterprise search and task automation across business systems.
17
Tessio
WebSelf-hosted Free plan Record4.1 Visit It suits teams wanting an IT service desk on their own infrastructure, with AI-assisted ticket handling and unlimited requester access.
18
Console
Web — Record3.9 Visit Console suits IT, HR, Legal, RevOps, Security, and Finance teams handling employee requests, access, and internal answers.
20
Aisera AI Agent Studio
WebAPISelf-hosted — Record3.7 Visit It suits IT administrators, HR administrators, and support managers who need to build agents without coding.
21
EasyVista Service Manager
WebSelf-hosted — Record3.5 Visit It suits enterprise IT teams and organizations extending service management into HR or facilities.
22
ServiceNow ITSM
AndroidiPhone & iPadWeb — Record2.9 Visit ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.
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