Moveworks

Moveworks is an enterprise AI platform that combines organizational search with workflow automation across business systems. Its knowledge tools surface relevant answers and articles from company resources and identify areas where new articles may be needed. The AI Assistant personalizes responses using business context and individual permissions, while AI agents can plan and execute tasks across enterprise systems. Employees can access the governed AI through chat, web, intranet, portals, and mobile. Listed integrations include Workday, ServiceNow, Salesforce, Slack, Microsoft Teams, Google Drive, and Jira. The platform supports workforces in over 100 languages, and organizations can extend the assistant through the Conversations API. Moveworks says customer data is encrypted at rest and in transit, sensitive personal information is masked, and customer data is not used to train global generative models. Its listed standards and programs include ISO/IEC 27001, SOC 2 Type 2, GDPR, CCPA, and FedRAMP. AWS hosting regions include the US, EU, Canada, Australia, UK, and Japan; Moveworks says customer data remains in its region. Pricing is by custom quote.

Moveworks pairs knowledge discovery with automated task execution across enterprise systems, with permission-aware responses and broad employee access options. Organizations should review its custom quote and integration fit for their environment.

It suits organizations seeking enterprise search and task automation across business systems. Its listed language support, integrations, and permission-aware responses are relevant to distributed workforces.

Moveworks is an enterprise AI platform that helps employees find workplace knowledge and carry out tasks across business systems. It suits organizations with complex systems and permission-sensitive information. Its strongest case is combining contextual answers with automation; buyers should weigh that breadth against custom pricing and the work of fitting it to their environment.

Overview

Created in 2016 and headquartered in Mountain View, California, Moveworks combines enterprise search with workflow automation. It surfaces relevant answers and articles from an organization’s knowledge base, and can identify gaps where new articles may be needed. Real-time content sync across documents and apps helps keep the assistant connected to changing material, while making the quality of its results dependent on the content and systems an organization connects.

Its AI Assistant tailors responses to business context and individual permissions. AI agents can plan and execute tasks across enterprise systems, extending the product beyond information retrieval. That pairing is useful for companies seeking one employee-facing route from question to action; it is less compelling for buyers who need only a knowledge repository or a narrower service desk.

Key features

Permission-aware answers and automation

Advanced permission controls are central to the product’s approach: employees receive responses shaped by their access rather than a single undifferentiated view of company information. Agents can then act across connected systems. This can reduce the gap between finding an answer and completing a task, although the practical fit depends on the organization’s systems and workflows.

Integrations and access

Listed integrations include Workday, ServiceNow, Salesforce, Slack, Microsoft Teams, Google Drive, and Jira. Employees can access the assistant through chat, web, intranet, portals, and mobile, and the Conversations API can extend it. The range gives organizations several ways to meet employees where they work, but buyers should assess whether the systems they rely on are covered and how the API fits their needs.

Language and data protections

Moveworks supports workforces in over 100 languages. It says customer data is encrypted at rest and in transit, sensitive personal information is masked, and customer data is not used to train global generative models. Its trust program lists ISO/IEC 27001, SOC 2 Type 2, GDPR, CCPA, FedRAMP, and other standards and programs. AWS hosting regions span the US, EU, Canada, Australia, UK, and Japan, with customer data remaining in its region. These are meaningful considerations for organizations with multilingual workforces or regional data requirements; each buyer still needs to confirm its own compliance fit.

Pricing

Moveworks is paid software with custom pricing. Its Custom quote plan offers flexible pricing tailored to business requirements, with scalable packages and pricing options. There is no published entry price or fixed tier to use for a quick budget comparison, so prospective customers must request a quote. The company offers a personalized demo and says a sales representative will follow up with people who provide their contact information.

This model is suited to organizations evaluating a broad enterprise deployment rather than buyers seeking a transparent, self-serve plan. The custom approach may accommodate differing business requirements, but teams should establish total cost and scope during the sales process before comparing it with alternatives that publish prices.

Platforms

Moveworks supports Android, iOS, web, API, and browser extension access. Combined with chat, intranet, portals, and mobile access, these options give organizations multiple routes to make the assistant available to employees.

Who it's for

Moveworks is best suited to larger organizations that want employees to search across business knowledge and trigger tasks in enterprise systems, especially where permissions, multiple languages, and regional data handling matter. It is a weaker fit for teams that need only a basic knowledge base, prefer a published price, or do not need cross-system automation. ServiceNow acquired Moveworks in late 2025, a relevant ownership change for buyers considering its place in their enterprise software environment.

Pros and cons

• Search connects to action: AI agents can plan and execute tasks across enterprise systems, not just return articles.
• Permission-aware responses: Advanced controls and personalized answers support access-sensitive knowledge environments.
• Broad employee reach: Chat, web, intranet, portals, mobile, and support for over 100 languages serve varied workforces.
• Custom pricing requires a sales process: Buyers cannot compare a published starting price or fixed plan before requesting a quote.
• Value depends on fit: The breadth of integrations and automation is most useful when an organization’s systems and workflows align with the platform.

Alternatives

AI IT Service Desk Software, AI Enterprise Search Software, AI Knowledge Base Software, and HR Case Management Software can help narrow the field by category.

• Freshservice is worth considering for buyers who want published annual pricing, a free trial, and a Starter plan that includes knowledge management, task management, a support portal, and omnichannel support.
• Zendesk Employee Service may suit organizations comparing employee service software with a free trial and enterprise options such as custom agent roles, audit logs, and department spaces.
• Giva ChangeManager is another paid option with a free trial and a Professional plan billed annually.
• HaloITSM offers a free trial and an annual per-agent price, with one price covering all features.
• SolarWinds Service Desk provides a free trial and published annual per-technician pricing, with unlimited users on its Essentials plan.
• TOPdesk is a paid alternative with a free trial and an Essential plan that includes unlimited assets, tickets, and end users.
• ManageEngine ServiceDesk Plus is a freemium option with a free plan and paid tiers for IT help desk and asset management needs.
• SysAid offers a free trial and a Professional plan with Workato credits and managed assets included.

Verdict

Choose Moveworks if your organization needs permission-aware knowledge discovery tied to task execution across enterprise systems, with broad access and multilingual support. Its core advantage is bringing answers and actions together; look elsewhere if you need a simple repository, a narrower service-desk tool, or a published price before engaging sales.