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Console
What it is
Console is a web-based, AI-native IT service management platform for service requests, access governance, workflows, and asset management. Employees can message it in Slack, Microsoft Teams, Google Chat, or email, where it answers questions, runs workflows, updates systems, and resolves requests in conversation threads. Console says it can resolve up to 87% of employee requests and system issues automatically, while unsuitable cases are routed to a human with context. IT teams define policies, approvals, and workflows in natural-language Playbooks. Connected documentation can provide answers without creating tickets. The platform lists more than 600 integrations, including Okta, MDM systems, Jira, Google Workspace, and Confluence, and can create API connectors from documentation. Access requests support policy approvals and time-limited access that revokes automatically. Security controls include RBAC, granular permissions, SSO, SCIM, MFA, scoped automations, encryption, and audit logs. Console is paid, with pricing on request and a free trial.
For and against
For
- Works inside common chat and email channels
- More than 600 listed integrations
- Natural-language workflow Playbooks
- Time-bound access revocation
- Free trial available
Against
- Pricing requires a request
- No employee service portal
- Write access disabled by default
The verdict
Console centers IT service delivery in conversations, combining automation, knowledge answers, approvals, and access controls. Its broad integrations and free trial may help teams evaluate chat-based service operations before committing.
Who it suits
Console suits IT, HR, Legal, RevOps, Security, and Finance teams handling employee requests, access, and internal answers. It is designed for organizations using chat-based service workflows and connected business systems.
Plans and prices
Console
Read 1 Oct 2026 · techyorker.com
On the record
- Access management
- App access requests support policy-based approvals and time-bound access that automatically revokes at expiry.console.com · read 30 Sep 2026
- AI restrictions
- Console says write access is disabled by default and actions become available only when an IT-configured automation explicitly includes them.console.com · read 1 Oct 2026
- Approvals
- Security controls include deterministic approvals, step-up MFA, least-privilege access, custom RBAC, SSO and SCIM, and comprehensive audit logs with native OCSF formatting.console.com · read 1 Oct 2026
- Audience
- Console presents the product for IT, HR, Legal, RevOps, Security and Finance teams that manage tickets, access and answers.console.com · read 1 Oct 2026
- Auditability
- Console records every request, approval, and change for security and compliance.console.com · read 30 Sep 2026
- Automation
- Console advertises automating 75%+ of service requests with context-aware agents.console.com · read 1 Oct 2026
- Automation rate
- Console states that it resolves up to 87% of employee requests and system issues automatically.console.com · read 30 Sep 2026
- Built-in integrations
- Built-in connections include Okta, MDM systems, Jira, Slack, Google Workspace, and Confluence.console.com · read 30 Sep 2026
- Channels
- Console runs natively across Microsoft Teams, Slack, Google Chat and email, with requests handled inside conversation threads.console.com · read 1 Oct 2026
- Compliance
- Console's Trust Center lists SOC 2 Type II and HIPAA compliance resources.security.console.com · read 30 Sep 2026
- Human oversight
- When automation is inappropriate, Console routes the request to a human with full context.console.com · read 30 Sep 2026
- Integration access
- Integrations use provider-recommended OAuth or API-key authentication, support scoped permissions and workspace-level scoping, and do not enable actions automatically.console.com · read 1 Oct 2026
- Integrations
- Console connects with hundreds of applications and can build custom integrations using natural-language instructions.console.com · read 1 Oct 2026
- Knowledge answers
- Console answers questions from connected internal documentation without creating a ticket.console.com · read 30 Sep 2026
- Modules
- The platform includes intelligent ticketing, workflow automation, access management and asset management.console.com · read 1 Oct 2026
- Onboarding
- Console describes a three-phase demo-to-production process that includes a dedicated engineer, connecting apps in 30 minutes, importing Playbooks, configuring access policies and linking an existing knowledge base.console.com · read 1 Oct 2026
- Playbooks
- IT teams define policies, approvals, and workflows in natural-language Playbooks.console.com · read 30 Sep 2026
- Product
- Console is an AI-native IT service-management platform for automating service requests, access governance, workflows and asset management.console.com · read 1 Oct 2026
