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Desk Support Monkey
What it is
Desk Support Monkey manages company hardware operations, including service requests, asset inventory, procurement, maintenance, shipping, and scheduling. Employees can submit requests for incidents, new equipment, onboarding, repairs, configuration, or access. The platform tracks laptops, desktops, phones, tablets, monitors, printers, and peripherals through purchase, assignment, maintenance, and decommissioning. Its records include assignment history, incident audit trails, maintenance documentation, and procurement records mapped to NIS2 requirements. Incoming requests can be classified through Groq or OpenAI, with hints for type, subtype, and priority. Desk Support Monkey exposes 57 MCP tools for Claude Desktop and other assistants and supports scoped API-key authentication for external integrations. Employee, Technician, Admin, and Super Admin roles operate with company isolation. The full platform is open source under AGPL and can be self-hosted; cloud plans are hosted in the EU on AWS eu-west. The free plan is self-hosted with unlimited employees and assets. Paid cloud plans start at €49 a month for up to 25 employees; Growth costs €99 a month and Scale costs €199 a month.
For and against
For
- Tracks assets from purchase through decommissioning.
- Supports six types of service requests.
- Open-source platform can be self-hosted under AGPL.
- Cloud plans are hosted in the EU.
Against
- Starter is limited to 25 employees.
- Free plan is self-hosted.
- Starter email support response is within 48 hours.
The verdict
Desk Support Monkey brings hardware records, employee requests, and procurement operations into one platform. Teams can choose a free self-hosted plan or cloud hosting starting at €49 a month.
Who it suits
Desk Support Monkey suits companies that manage employee hardware and related service requests. Its free self-hosted plan may fit teams seeking open-source software, while cloud plans have employee limits and different support terms.
Plans and prices
Free
Unlimited employees · self-hosted · unlimited assets/devices · full platform
Read 1 Oct 2026 · desksupportmonkey.com
Starter
Up to 25 employees · cloud-hosted in EU · no per-user or per-asset fees
Read 1 Oct 2026 · desksupportmonkey.com
Growth
Up to 100 employees · NIS2 compliance reports PDF · bulk asset operations
Read 1 Oct 2026 · desksupportmonkey.com
Scale
100+ employees · same-day support SLA · DPA available · invoice billing
Read 1 Oct 2026 · desksupportmonkey.com
On the record
- AI integrations
- Incoming requests can be classified through Groq or OpenAI, including type, subtype and priority hints.desksupportmonkey.com · read 1 Oct 2026
- Asset management
- It tracks laptops, desktops, phones, tablets, monitors, printers and peripherals through purchase, assignment, maintenance and decommissioning.desksupportmonkey.com · read 1 Oct 2026
- Cloud security
- Cloud plans are hosted in the EU on AWS eu-west, with GDPR compliance, automatic backups and managed SSL/security.desksupportmonkey.com · read 1 Oct 2026
- Maker
- Juan Macias is identified as the human Orchestrator and the architect behind Desk Support Monkey.desksupportmonkey.com · read 1 Oct 2026
- MCP and API
- The product exposes 57 MCP tools for Claude Desktop and other assistants and supports scoped API-key authentication for external integrations.desksupportmonkey.com · read 1 Oct 2026
- NIS2 compliance
- The platform provides asset assignment history, incident audit trails, maintenance documentation and procurement records mapped to NIS2 requirements.desksupportmonkey.com · read 1 Oct 2026
- Notifications
- WebSocket-powered live updates and an in-app notification center cover status changes, comments, assignments and report completions.desksupportmonkey.com · read 1 Oct 2026
- Open source
- The full platform is open source and can be self-hosted under the AGPL license.desksupportmonkey.com · read 1 Oct 2026
- Product purpose
- Desk Support Monkey manages company hardware operations including service requests, asset inventory, procurement, maintenance, shipping and scheduling.desksupportmonkey.com · read 1 Oct 2026
- Roles
- The multi-tenant system provides Employee, Technician, Admin and Super Admin roles with company isolation.desksupportmonkey.com · read 1 Oct 2026
- Service requests
- It supports six request types: incidents, new equipment, onboarding, repair, configuration and access requests.desksupportmonkey.com · read 1 Oct 2026
- Support
- Free includes GitHub community support; Starter includes email support within 48 hours, Growth priority email support within 24 hours, and Scale same-day support SLA.desksupportmonkey.com · read 1 Oct 2026
