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- Serviceaide Intelligent Service Management
On the recordRead 4 Oct 202613 facts
Serviceaide Intelligent Service Management
Santa Clara, California, United States
Plans and prices
ITSM - ESM
Priced on request
Minimum of 500 end-user seats · licensing only
Read 4 Oct 2026 · serviceaide.com
Knowledge Management
$1,800a month
Example of 2k users · Minimum of 1000 end-user seats · licensing only
Read 4 Oct 2026 · serviceaide.com
Change Management
$2,800a month
Example of 30 Named (Cloud) · Minimum of 10 Analyst seats · licensing only
Read 4 Oct 2026 · serviceaide.com
On the record
- AI ticket handling
- ISM can prioritize service requests, assign tickets, recommend solutions, and auto-populate critical ticket fields using machine learning.serviceaide.com · read 4 Oct 2026
- Availability
- Serviceaide states that ISM exceeds 99.9% availability.serviceaide.com · read 4 Oct 2026
- Configuration
- The datasheet describes an intuitive interface, no-code implementation, an action-based GUI, and a workflow engine.serviceaide.com · read 4 Oct 2026
- Departments
- The current AISM product page describes service management for HR, IT, operations, compliance, customers, and other verticals.serviceaide.com · read 4 Oct 2026
- Hosting and deployment
- ISM is available as SaaS and can also be deployed on premises; the datasheet says it is hosted in multiple data centers worldwide.serviceaide.com · read 4 Oct 2026
- ITIL processes
- The ISM datasheet says the product includes nine ITIL processes out of the box, verified by Pink Elephant in 2019.serviceaide.com · read 4 Oct 2026
- Multi-tenancy
- ISM supports multi-tenancy and the datasheet identifies MSP, BPO, and ITO providers as beneficiaries.serviceaide.com · read 4 Oct 2026
- Purpose
- ISM is an enterprise-class, multi-function service management suite for IT and business service desks.serviceaide.com · read 4 Oct 2026
- Security
- The ISM datasheet says its security measures follow Cloud Security Alliance best practices.serviceaide.com · read 4 Oct 2026
- Support
- Serviceaide's product page displays a customer testimonial praising timely responses from its support team.serviceaide.com · read 4 Oct 2026
- Updates
- The SaaS service receives monthly maintenance updates and quarterly feature releases, with customers updated automatically.serviceaide.com · read 4 Oct 2026
- Virtual agent
- ISM integrates with Luma Virtual Agent, which uses natural-language conversations to automate repetitive tasks and support self-help.serviceaide.com · read 4 Oct 2026
