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GudDesk
What it is
GudDesk is an open-source customer messaging platform that brings chat, email, and bot conversations into a shared inbox. The embeddable widget supports real-time messages, custom colors, and visitor tracking; the inbox adds assignment, tags, priorities, internal notes, and collision detection. Its knowledge base supports article editing, collections, a searchable public help center, suggestions, analytics, and AI-agent integration. GudBot, TriageBot, and OnboardBot are included, and teams can connect custom agents using webhooks and the REST API. Automation rules can assign, tag, route, notify, or escalate conversations based on lifecycle events. GudDesk is self-hostable under AGPL-3.0, with Docker Compose or bare-metal deployment using PostgreSQL and Node.js. The free plan allows up to 2 workspace members and 500 conversations per month. Pro costs $29 a month, billed flat, and includes unlimited members and conversations, built-in Claude-powered AI, Slack integration, and priority email support. Hosted-cloud data is stored in the United States and European Union; self-hosted data remains on the customer’s infrastructure.
For and against
For
- Free plan allows 500 conversations per month
- Combines chat, email, and bot conversations
- Self-hostable under AGPL-3.0
- Custom agents can connect through webhooks and REST API
- Pro includes unlimited members and conversations
Against
- Free plan limits teams to 2 workspace members
- Free plan has no more than 500 monthly conversations
- Several listed integrations are marked soon
The verdict
GudDesk brings messaging, knowledge-base tools, agents, and automation into one platform, with both hosted and self-hosted options. Review the Free plan’s member and conversation limits, or the Pro price and included support, before choosing.
Who it suits
GudDesk is aimed at SaaS companies, ecommerce businesses, startups, agencies, and open-source projects managing customer conversations. It may suit teams looking for self-hosting options or a shared inbox with AI agents and workflow automation.
Plans and prices
Pro Plan
unlimited workspace members · unlimited conversations · built-in Claude-powered AI · Slack integration
Read 1 Oct 2026 · guddesk.com
Free Plan
up to 2 workspace members · 500 conversations / month · unlimited knowledge base articles · community support
Read 1 Oct 2026 · guddesk.com
On the record
- AI agents
- GudDesk provides GudBot, TriageBot, and OnboardBot, and supports custom agents through webhooks and the REST API.guddesk.com · read 1 Oct 2026
- Automation
- Automation rules can assign, tag, route, notify, and escalate conversations based on lifecycle events.guddesk.com · read 1 Oct 2026
- Data residency
- Hosted-cloud data is stored in data centers in the United States and the European Union, while self-hosted data remains on the customer's infrastructure.guddesk.com · read 1 Oct 2026
- Free limits
- The Free plan includes up to 2 workspace members and 500 conversations per month.guddesk.com · read 1 Oct 2026
- Integrations
- Available or listed integrations include Claude AI, Slack, n8n, webhooks, REST API, and the Widget SDK; email, WhatsApp, Telegram, Salesforce, HubSpot, Pipedrive, Zapier, Make, Google Analytics, and PostHog are marked soon.guddesk.com · read 1 Oct 2026
- Knowledge base
- The knowledge base provides article editing, collections, a public searchable help center, article suggestions, analytics, and AI-agent integration.guddesk.com · read 1 Oct 2026
- Live chat
- Its embeddable widget supports real-time messaging, custom colors, and visitor tracking.guddesk.com · read 1 Oct 2026
- Open source
- GudDesk is self-hostable and licensed under AGPL-3.0 in its documentation.guddesk.com · read 1 Oct 2026
- Product
- GudDesk is an open-source customer messaging platform with live chat, a shared inbox, a knowledge base, AI-powered agents, and workflow automations.guddesk.com · read 1 Oct 2026
- Security
- The privacy policy states that GudDesk uses TLS/SSL in transit, encryption at rest for sensitive data, regular security audits, access controls, and secure development practices.guddesk.com · read 1 Oct 2026
- Self-hosting
- Self-hosted deployment is supported with Docker Compose or bare metal, using PostgreSQL and Node.js.guddesk.com · read 1 Oct 2026
- Shared inbox
- The unified inbox handles chat, email, and bot conversations with assignment, tags, priorities, internal notes, and collision detection.guddesk.com · read 1 Oct 2026
- Support
- Documentation lists GitHub Issues, GitHub Discussions, and [email protected] for help; the Pro plan includes priority email support.guddesk.com · read 1 Oct 2026
- Target users
- GudDesk presents use cases for SaaS companies, ecommerce businesses, startups, agencies, and open-source projects.guddesk.com · read 1 Oct 2026
