GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best ITSM Software 2026
Facts read 23 Sep 2026 – 21 Oct 2026
ITSM tools bring together incident and change handling, asset tracking, workflow automation and knowledge resources. This list helps teams compare tools for those jobs and check deployment options.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 KIX | KIX may suit organizations managing help desk, IT service, customer support, or field service work. | 6.4 | €33 a month | Free plan | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 04 Jira | Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 05 Znuny | 6.0 | $4,499 a year | Free plan | Web, Linux, API, Self-hosted | 14 Oct 2026 | |
| 06 Alloy Navigator | Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments. | 5.7 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 07 InvGate Service Desk | InvGate suits organizations coordinating service work across IT and other departments. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 08 iTop | iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external. | 5.6 | Free plan | Free plan | Web, Windows, Mac, Linux | 15 Oct 2026 |
| 09 Freshservice | Freshservice is aimed at IT teams managing employee support, assets, and operations. | 5.5 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 10 SysAid | It suits IT teams managing service incidents, requests, changes, problems, and assets. | 5.3 | $89 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
The list is ordered by newest releases first, using figures the makers publish; nothing is scored. Review plan availability, entry-level paid rates, trial lengths and options including web, API, Android, iOS, self-hosting and Linux.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
KIX
KIX may suit organizations managing help desk, IT service, customer support, or field service work.
AndroidiPhone & iPadWeb+4 Record6.4 Visit
04
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
05
Znuny
WebLinuxAPI+1 Record6.0 Visit
6
Alloy Navigator
AndroidiPhone & iPadWeb+5 $19 a month, billed yearly Record5.7 Visit Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments.
7
InvGate Service Desk
AndroidiPhone & iPadWeb+5 — Record5.7 Visit InvGate suits organizations coordinating service work across IT and other departments.
8
iTop
WebWindowsMac+3 Free plan Record5.6 Visit iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
9
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice is aimed at IT teams managing employee support, assets, and operations.
10
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
11
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
13
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.1 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
14
Vivantio
WebAPISelf-hosted — Record4.7 Visit Vivantio may suit IT and non-IT service teams seeking shared request, workflow, asset, and portal capabilities.
15
Alemba Service Manager
AndroidiPhone & iPadWeb+3 — Record4.4 Visit ASM suits large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries.
17
ServiceNow ITSM
AndroidiPhone & iPadWeb — Record2.9 Visit ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.
18
OpenText Service Management
AndroidiPhone & iPadWeb — Record2.8 Visit It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.
Before you choose
Compare free access and paid plans
Check whether a free plan is available, whether payment is required or whether pricing is on request. Compare each listed starting rate with your budget and user needs.
Trying a paid service first may help with evaluation. Trial durations shown here are 14, 30 or 45 days.
Match the deployment model
Check where the tool runs before choosing it.
Teams that want to operate the service in their own environment may prefer a self-hosted setup. Web and mobile support may matter when staff work across devices.
Check the service functions
The comparison fields let you examine incident and change management, IT asset management, workflow automation and knowledge-base support.
Deployment is also a comparison field. Check how the tool's deployment model fits the way your service desk operates.
Review open-source availability
Open-source code is available from items on this list. If you need to inspect or modify it, review the product licence and deployment requirements before deciding.
Questions
Do ITSM tools on this list have free plans?
A free plan is available from items on this list; check each product's plan details to see whether it applies.
Can I try an ITSM tool before paying?
A free trial is available from items on this list. Trial lengths shown are 14, 30 or 45 days.
Which platforms can these ITSM tools run on?
The platforms represented are web, API, Android, iOS, self-hosted and Linux.
What ITSM features can I compare here?
You can compare free-plan availability, paid-from prices, incident and change management, IT asset management, workflow automation, knowledge bases and deployment.
Does this selection include open-source ITSM options?
Open-source code is available from items on this list. Review the licence and hosting requirements for the product you are considering.
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