GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT Service Management - Midmarket Software 2026
Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.4 Visit
04
Znuny
WebLinuxAPI+1 Record6.0 Visit
05
Alloy Navigator
Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
6
InvGate Service Desk
AndroidiPhone & iPadWeb+5 — Record5.7 Visit InvGate suits organizations coordinating service work across IT and other departments.
7
iTop
WebWindowsMac+3 Free plan Record5.6 Visit iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
8
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice is aimed at IT teams managing employee support, assets, and operations.
9
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
10
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.2 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
11
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
14
Vivantio
WebAPISelf-hosted — Record4.7 Visit Vivantio may suit IT and non-IT service teams seeking shared request, workflow, asset, and portal capabilities.
15
Alemba Service Manager
AndroidiPhone & iPadWeb+3 — Record4.4 Visit ASM suits large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries.
16
OTRS
AndroidiPhone & iPadWeb+3 — Record4.4 Visit OTRS suits customer service, IT service management, and corporate security teams needing ticket queues, portals, automation, and Linux-based deployment.
19
OpenText Service Management
AndroidiPhone & iPadWeb — Record3.0 Visit It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.
20
ServiceNow ITSM
AndroidiPhone & iPadWeb — Record3.0 Visit ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.
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