GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT Service Management - Midmarket Software 2026
Facts read 23 Sep 2026 – 21 Oct 2026
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 Jira | Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 04 Znuny | 6.0 | $4,499 a year | Free plan | Web, Linux, API, Self-hosted | 14 Oct 2026 | |
| 05 Alloy Navigator | Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments. | 5.7 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 06 InvGate Service Desk | InvGate suits organizations coordinating service work across IT and other departments. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 07 iTop | iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external. | 5.6 | Free plan | Free plan | Web, Windows, Mac, Linux | 15 Oct 2026 |
| 08 Freshservice | Freshservice is aimed at IT teams managing employee support, assets, and operations. | 5.5 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 09 SysAid | It suits IT teams managing service incidents, requests, changes, problems, and assets. | 5.3 | $89 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 10 TOPdesk | TOPdesk is suited to service teams in IT, Facility Management, and HR. | 5.2 | £51 a month | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
04
Znuny
WebLinuxAPI+1 Record6.0 Visit
05
Alloy Navigator
Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
6
InvGate Service Desk
AndroidiPhone & iPadWeb+5 — Record5.7 Visit InvGate suits organizations coordinating service work across IT and other departments.
7
iTop
WebWindowsMac+3 Free plan Record5.6 Visit iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
8
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice is aimed at IT teams managing employee support, assets, and operations.
9
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
10
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
11
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.1 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
14
Vivantio
WebAPISelf-hosted — Record4.7 Visit Vivantio may suit IT and non-IT service teams seeking shared request, workflow, asset, and portal capabilities.
15
Alemba Service Manager
AndroidiPhone & iPadWeb+3 — Record4.4 Visit ASM suits large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries.
16
OTRS
AndroidiPhone & iPadWeb+3 — Record4.4 Visit OTRS suits customer service, IT service management, and corporate security teams needing ticket queues, portals, automation, and Linux-based deployment.
19
OpenText Service Management
AndroidiPhone & iPadWeb — Record2.9 Visit It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.
20
ServiceNow ITSM
AndroidiPhone & iPadWeb — Record2.9 Visit ServiceNow ITSM may suit teams organizing IT requests, incidents, assets, and operational workflows.
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