Daktela WFM suits contact centre teams that need to forecast demand, schedule agents and monitor workforce coverage.
Free trial From €12 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best Call Center Workforce Management Software 2026
Facts read 20 Sep 2026 – 21 Oct 2026
Call center workforce management software is for planning agent schedules and coordinating staffing as call volumes shift. Compare volume forecasting and forecast granularity with skills-based scheduling to see how each option represents demand and assigns work. Adherence tracking, intraday management, and agent self-service speak to ongoing schedule oversight, while deployment model, free plan, and paid-from pricing offer practical contrasts. Entries include Aspect Workforce, Verint Workforce Management, and CommunityWFM, as well as Dialpad WFM and RingCX AI Workforce Management. Consider which forecasting detail, scheduling controls, and day-to-day management capabilities matter for your team.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Daktela WFM | Daktela WFM suits contact centre teams that need to forecast demand, schedule agents and monitor workforce coverage. | 6.0 | €12 a month | Free trial | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 02 HiveDesk Contact Center WFM | HiveDesk describes the service for inbound call centers, BPO operations, remote and hybrid contact centers, and multichannel support teams. | 5.4 | $5 a month | Free trial | iPhone & iPad, Web, Windows, Mac | 15 Oct 2026 |
| 03 Naumen Workforce Management | 5.0 | 30,000 RUB a month | Free trial | Android, iPhone & iPad, Web, Self-hosted | 2 Oct 2026 | |
| 04 Turnella | It is aimed at operations managers, contact centre team leads, and resource planning analysts who need to build staffing plans. | 4.7 | Free plan | Free plan | Web, API | 15 Oct 2026 |
| 05 Aspect Workforce | Aspect Workforce is aimed at enterprise contact centers managing large, distributed teams. | 4.6 | $1 a month | — | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 06 Dialpad WFM | It suits contact centers that need demand forecasts, agent schedules, and intraday visibility. | 4.6 | — | — | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 07 Assembled | Assembled suits customer support leaders coordinating internal, outsourced, and AI agents. | 4.5 | $25 a month | — | Web, API | 8 Oct 2026 |
| 08 CommunityWFM | 4.5 | $20 a month | — | Android, iPhone & iPad, Web, API | 15 Oct 2026 | |
| 09 Genesys Cloud Workforce Management | The software is aimed at contact-center planners, forecasters, managers and supervisors who need to align staffing with business goals and employee flexibility. | 4.5 | $155 a month, billed yearly | — | Android, iPhone & iPad, Web, API | 28 Sep 2026 |
| 10 GetWFM | GetWFM suits contact center teams that need workforce scheduling, attendance, adherence, time-off administration, and analytics. | 4.5 | Free plan | Free plan | Web, API | 15 Oct 2026 |
02
HiveDesk Contact Center WFM
HiveDesk describes the service for inbound call centers, BPO operations, remote and hybrid contact centers, and multichannel support teams.
iPhone & iPadWebWindows+4 Record5.4 Visit
03
Naumen Workforce Management
AndroidiPhone & iPadWeb+1 Record5.0 Visit
04
Turnella
It is aimed at operations managers, contact centre team leads, and resource planning analysts who need to build staffing plans.
WebAPI Record4.7 Visit
05
Aspect Workforce
Aspect Workforce is aimed at enterprise contact centers managing large, distributed teams.
AndroidiPhone & iPadWeb+3 Record4.6 Visit
6
Dialpad WFM
AndroidiPhone & iPadWeb+4 — Record4.6 Visit It suits contact centers that need demand forecasts, agent schedules, and intraday visibility.
7
Assembled
WebAPI $25 a month Record4.5 Visit Assembled suits customer support leaders coordinating internal, outsourced, and AI agents.
9
Genesys Cloud Workforce Management
AndroidiPhone & iPadWeb+1 $155 a month, billed yearly Record4.5 Visit The software is aimed at contact-center planners, forecasters, managers and supervisors who need to align staffing with business goals and employee flexibility.
10
GetWFM
WebAPI Free plan Record4.5 Visit GetWFM suits contact center teams that need workforce scheduling, attendance, adherence, time-off administration, and analytics.
12
QStory Workforce Management
AndroidiPhone & iPadWeb — Record4.2 Visit It suits contact centers, from small teams to large enterprises, that need forecasting, scheduling and intraday staffing tools.
13
RingCX AI Workforce Management
AndroidiPhone & iPadWeb+1 $65 a month Record4.2 Visit RingCX AI Workforce Management is intended for contact centers managing staffing across channels and supporting agents and supervisors.
14
Verint Workforce Management
AndroidiPhone & iPadWeb+1 — Record4.2 Visit It suits workforce analysts and organizations managing contact center, back-office, branch, or store teams.
15
Five9 Interaction Analytics
WebAPI $119 usage-based Record4.1 Visit This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.
16
Pipkins Vantage Point
iPhone & iPadWebMac — Record4.0 Visit Vantage Point is aimed at enterprise teams managing workforce schedules and forecasts across contact centers and other front- or back-office operations.
17
CCsuite
AndroidiPhone & iPad — Record3.9 Visit CCsuite is aimed at contact centers that need workforce planning, scheduling, and adherence tools, including mid- to large-sized centers across industries.
18
SingleComm Workforce
WebAPI $49 a month Record3.9 Visit Contact centers in healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofit, and telephone-answering settings.
20
Eleveo Workforce Management
WebAPISelf-hosted — Record3.6 Visit It suits contact centers that need multichannel staffing forecasts, skills-based schedules, and adherence monitoring.
21
Peopleware
WebAPI — Record3.6 Visit Peopleware suits contact centers and outsourcers needing forecasting, scheduling, adherence, intraday, and agent self-service tools.
22
ProHanceCX
Web — Record3.6 Visit It suits contact centers seeking operational efficiency, improved service levels, and workforce productivity.
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