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- CommunityWFM
On the recordRead 15 Oct 202646 facts
CommunityWFM
Richardson, Texas, United States
Plans and prices
RingCentral AI Workforce Management
$20a month
RingCX add-on
Read 15 Oct 2026 · blog.communitywfm.com
Enterprise
Priced on request
large and multi-site teams · advanced forecasting, scheduling and intraday management
Read 15 Oct 2026 · communitywfm.com
Essentials
Priced on request
small and mid-size contact centers · streamlined Enterprise feature set · same codebase as Enterprise
Read 15 Oct 2026 · communitywfm.com
On the record
- Acquisition
- RingCentral announced its acquisition of CommunityWFM in September 2025, with terms undisclosed.itpro.com · read 15 Oct 2026
- Agent collaboration
- The product provides a multi-channel collaboration platform for supervisors and agents within the software.communitywfm.com · read 2 Oct 2026
- Agent portal
- The browser agent portal provides schedule views, notifications, overtime offers, adherence information, bidding and communication preferences.communitywfm.com · read 15 Oct 2026
- API
- A 2021 fifth-generation release expanded and multithreaded the API for payroll, vacation and custom contact-center integrations.blog.communitywfm.com · read 15 Oct 2026
- Attendance and adherence
- The Automated Schedule Attendance Monitor tracks arrivals and attendance while dashboards show adherence by team or individual.communitywfm.com · read 15 Oct 2026
- Cloud hosting
- CommunityWFM says its cloud-hosted software runs on Amazon Web Services and uses Amazon Relational Database Service.communitywfm.com · read 2 Oct 2026
- Company
- CommunityWFM says it was founded in 2005 and that RingCentral announced its acquisition in 2025.communitywfm.com · read 2 Oct 2026
- Company identity
- LinkedIn identifies CommunityWFM as the former WFMSG, a privately held software company founded in 2005 with 11–50 employees in Richardson, Texas.linkedin.com · read 15 Oct 2026
- Custom integrations
- Its in-house team can connect adherence, call-volume and payroll data through scoped, fixed-price projects with production testing and ongoing support.communitywfm.com · read 15 Oct 2026
- Deployment options
- The Enterprise product booklet describes cloud, on-premise and hybrid hosting options and browser-based access.communitywfm.com · read 15 Oct 2026
- Documentation and support
- The support portal contains technical release notes, administrator and IT material, agent guidance, mobile-app content, webinars and announcements.support.wfmsg.com · read 15 Oct 2026
- Enterprise audience
- Enterprise is designed for larger and multi-site teams and supports up to 10,000 agents.communitywfm.com · read 2 Oct 2026
- Essentials audience
- Essentials is positioned for small and medium-sized contact centers and includes core workforce management features.communitywfm.com · read 2 Oct 2026
- Forecasting
- Forecasting analyzes historical data from multiple sources, supports what-if demand analysis and offers six modeling engines.communitywfm.com · read 15 Oct 2026
- Hosting
- The service is hosted on Amazon Web Services and uses Amazon Relational Database Service for data access.communitywfm.com · read 15 Oct 2026
- Integrations
- Listed technology partners include Amazon Connect, Avaya, Cisco Webex, Five9, Genesys, NICE inContact, RingCentral, Talkdesk, Twilio and Zoom Contact Center.communitywfm.com · read 15 Oct 2026
- Intraday automation
- Automated Schedule Adjustment Plans provide eight wizard-based strategies for changing many schedules and notifying affected agents.communitywfm.com · read 15 Oct 2026
- Languages
- Enterprise has native support for English, Canadian French, Mexican Spanish and Brazilian Portuguese.communitywfm.com · read 15 Oct 2026
