Naumen Workforce Management
iPhone + Android
7.1No. 10 of 23
in Call Center Workforce Management Software
in Call Center Workforce Management Software
- Recognised40% of the score20
- Phone app26% of the score100
- Documented20% of the score100
- Free plan14% of the score0
- Free plan
- Trial only
- Paid plans from
- RUB 30,000/mo
- Runs on
- Android, iPhone, self-hosted, Web
Summary
Naumen Workforce Management is ranked #10 of 23 in call center workforce management software on Samsung Mobile US Press. It runs on Android, iOS, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at RUB 30,000/mo.
Naumen Workforce Management plans and pricing
All plansBase WFM RUB 30,000/mo From 30,000 rub./month 20 users included · load forecasting · automatic scheduling · standard rules and reports · operator portal and mobile app · chat support during business hours (8×5) · knowledge base naumen.ru · 2 Oct 2026
Advanced WFM RUB 50,000/mo From 50,000 rub./month 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings · priority chat support during business hours (12×7) naumen.ru · 2 Oct 2026
Advanced+ WFM RUB 80,000/mo From 80,000 rub./month 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings and priority support (12×7) · visualization module and preset dashboards naumen.ru · 2 Oct 2026
Compared on call center workforce management software
Facts
- Назначение
- Naumen WFM прогнозирует потребность в персонале и строит рабочие графики с учетом квалификации, событий, правил компании и пожеланий сотрудников.naumen.ru · 30 Sept 2026
- Облачная модель
- WFM Cloud приобретается по подписке, запускается в течение нескольких дней и не требует собственной ИТ-инфраструктуры.naumen.ru · 30 Sept 2026
- Целевая аудитория Cloud
- Облачная версия рекомендуется контакт-центрам и клиентским сервисам со штатом от 30 человек, а также массовому линейному персоналу в ритейле, бэк-офисе и на складах.naumen.ru · 30 Sept 2026
- Безопасность доступа
- В проекте Райффайзенбанка для Naumen WFM была разработана ролевая модель разграничения доступа и настроена аутентификация операторов, менеджеров и аналитиков.naumen.ru · 30 Sept 2026
- Purpose
- Naumen WFM forecasts workload and plans staff schedules to match staffing needs, employee qualifications, company rules, and employee preferences.naumen.ru · 2 Oct 2026
- Features
- The product supports attendance control, time tracking, process norming, staffing calculations, and real-time analytics.naumen.ru · 2 Oct 2026
- Schedule management
- The cloud version lets employees manage schedules through a personal account and mobile app, exchange shifts, and receive schedule change notifications.naumen.ru · 2 Oct 2026
- Integrations
- Naumen says WFM integrates with enterprise ERP, HCM, BI, POS, CRM, and electronic queue systems.naumen.ru · 2 Oct 2026
- Deployment
- Naumen offers on-premise and cloud deployment; its cloud subscription includes maintenance, support, and automatic updates.naumen.ru · 2 Oct 2026
- Trial
- Naumen WFM Cloud offers a free trial, but the opened page does not specify its duration.naumen.ru · 2 Oct 2026
- Cloud audience
- Naumen describes Cloud as suitable for contact centers and customer services with at least 30 staff, as well as mass frontline teams in retail, back offices, and warehouses.naumen.ru · 2 Oct 2026
- Reporting
- The cloud version provides punctuality reporting and a T-13 time sheet for accounting.naumen.ru · 2 Oct 2026
- Security and registry
- Naumen states that Naumen WFM is included in the Russian software registry.naumen.ru · 2 Oct 2026
- Support
- The cloud page lists chat support during business hours at 8×5 for Base and priority chat support at 12×7 for Advanced and Advanced+.naumen.ru · 2 Oct 2026
- Implementation
- Naumen says its cloud service can be configured and launched within several days, and does not require customer IT infrastructure.naumen.ru · 2 Oct 2026
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Sources
- naumen.ru/products/wfm/· checked 30 Sept 2026
- naumen.ru/products/wfm/cloud/· checked 30 Sept 2026
- naumen.ru/products/wfm/clients/4753/· checked 30 Sept 2026