Turnella
What it is
Turnella is browser-based workforce management software for operations teams planning staffing without a dedicated WFM team. It helps users forecast workload, calculate staffing requirements, build schedules, and model labour costs. Supported channels include inbound voice, live chat, email or back-office work, and 24/7 voice, each using a different staffing model. Teams can import historical data to generate per-interval demand forecasts and manually override intervals. The schedule builder offers shift templates, named agent assignments, availability and time-off rules, plus exports to Excel or calendar. Turnella accepts CSV exports from systems such as Genesys, Zendesk, Freshdesk, Five9, Twilio Flex, and Intercom; the maker says sources with date and volume columns can work. Each workstream uses one channel type, so calls and email require separate workstreams. The Core Turnella plan is free to use, with no credit card, trial period, or expiry. Signed-in planning data is stored in a Frankfurt, Germany cloud database and can be exported or deleted from the account.
For and against
For
- Forecasts demand by interval from historical data.
- Supports manual forecast overrides.
- Schedule builder includes availability and time-off rules.
- Exports schedules to Excel or calendar.
- Free plan has no credit card requirement or expiry.
Against
- Each workstream supports only one channel type.
- Free plan has no trial period.
- Runs in a browser and requires no native installation.
The verdict
Turnella brings forecasting, scheduling, and labour-cost planning together in a browser-based service with a free plan. Teams covering different channels should account for the separate-workstream requirement.
Who it suits
It is aimed at operations managers, contact centre team leads, and resource planning analysts who need to build staffing plans. It may suit teams handling multiple channels if they can manage separate workstreams for each channel type.
Plans and prices
Free during early access
Core planning tool · calculators · forecasts · requirements
Read 15 Oct 2026 · turnella.com
Core Turnella
Free to use · no credit card · no trial period · no expiry
Read 4 Oct 2026 · turnella.com
On the record
- AI data handling
- Turnella says optional AI insights send aggregated planning metrics rather than raw contact data or employee names.turnella.com · read 15 Oct 2026
- AI implementation
- Optional AI features use Anthropic Claude Haiku 4.5 and require an Anthropic API key configured in Vercel.turnella.com · read 15 Oct 2026
- API availability
- API access, team collaboration and advanced AI narrative are described as future paid-tier features whose pricing is not yet published.turnella.com · read 15 Oct 2026
- Audience
- The product is designed for operations managers, contact centre team leads, and resource planning analysts who need staffing plans without a dedicated WFM team.turnella.com · read 4 Oct 2026
- Channels
- It supports inbound voice, live chat, email or back-office work, and 24/7 voice, using a different staffing model for each channel.turnella.com · read 4 Oct 2026
- Chat staffing model
- Live chat uses a concurrency model based on Little's Law, and its first-response service-level result is labelled an approximation.turnella.com · read 15 Oct 2026
- Cost analysis
- Cost features include weekly, monthly and annual labour projections, cost per contact, employer-cost uplift, role rates and shift premiums.turnella.com · read 15 Oct 2026
- Data import
- The app accepts CSV exports, can auto-detect date, volume and AHT columns, and supports manual entry or synthetic demo data.turnella.com · read 15 Oct 2026
- Data residency
- Signed-in planning data is stored in Supabase with the database hosted in Frankfurt, Germany.turnella.com · read 15 Oct 2026
- Documentation
- The documentation includes getting-started, workflow, roster, insights, reports, API-feed and troubleshooting sections, plus 20 calculators and 192 guides.turnella.com · read 15 Oct 2026
- Email staffing model
- Email, ticket, async-message and back-office work use backlog-flow or throughput models instead of Erlang C.turnella.com · read 15 Oct 2026
- Exports
- Schedules can be exported as CSV, Excel or calendar files, including per-agent roster exports.turnella.com · read 15 Oct 2026
- Forecast accuracy
- After actuals are imported, Turnella calculates MAPE, bias and the percentage of intervals within 5% of forecast.turnella.com · read 15 Oct 2026
- Forecasting
- Forecasts use multiplicative decomposition of base level, trend, day-of-week index and intraday profile, with confidence tiers and manual overrides.turnella.com · read 15 Oct 2026
- Independent evidence: creator
- In a LinkedIn workforce-planning discussion, Gonçalo Gomes wrote that he built Turnella.linkedin.com · read 15 Oct 2026
- Independent evidence: Gartner category
- Gartner defines workforce-management applications as software, services and often hardware used to manage operational deployment of workers.gartner.com · read 15 Oct 2026
- Independent evidence: Gartner feature categories
- Gartner lists compliance, scheduling, time and attendance, reporting and analytics as optional workforce-management capabilities.gartner.com · read 15 Oct 2026
- Independent evidence: Gartner listed leaders
- Gartner's visible highest-rated examples included Rippling, Zoho People, greytHR, Humanity, ADP WorkForce Suite and Connecteam.gartner.com · read 15 Oct 2026
