On the recordRead 5 Oct 202612 facts
ezyWFM
Plans and prices
Basic
$8a month
Essential WFM features for small teams · Email support (next business day) · Shift bidding, advanced reports, API access, real-time adherence and SSO listed as features, without plan availability indicated
Read 5 Oct 2026 · ezywfm.com
Pro
$15a month
Advanced features for growing teams · Priority email support (same business day) · Dedicated support
Read 5 Oct 2026 · ezywfm.com
Enterprise
$25a month
Custom integrations via professional services · SLA guarantees · Priority support with 4-hour response
Read 5 Oct 2026 · ezywfm.com
On the record
- Agent self-service
- Agents can view upcoming shifts, swap shifts with colleagues, and request time off from a mobile-friendly interface.ezywfm.com · read 5 Oct 2026
- Analytics
- Dashboards track service levels, agent performance, and forecast accuracy, with CSV and Excel exports.ezywfm.com · read 5 Oct 2026
- API and integrations
- The documentation describes a REST API for importing historical data, syncing employees from an HRIS, and pushing real-time agent states from an ACD.ezywfm.com · read 5 Oct 2026
- Billing and trial limit
- The site says billing is monthly, based on active users, and that trial data is preserved for 30 days after expiration.ezywfm.com · read 5 Oct 2026
- Forecasting
- Forecasting uses Erlang C/X calculations and analyzes seasonal patterns, historical trends, and special events to estimate staffing requirements.ezywfm.com · read 5 Oct 2026
- Hosting and service providers
- The privacy policy identifies Fly.io for cloud hosting, Stripe for payment processing, SendGrid for email delivery, and Sentry for error monitoring and debugging if enabled.ezywfm.com · read 5 Oct 2026
- Purpose
- ezyWFM is a workforce management solution built for contact centers.ezywfm.com · read 5 Oct 2026
- Scheduling
- Scheduling can auto-generate shifts from forecasts and includes skills-based assignment, shift bidding, and swaps.ezywfm.com · read 5 Oct 2026
- Security and privacy
- The privacy policy says ezyWFM does not sell personal information and describes encryption in transit and at rest, bcrypt password hashing, security assessments, access controls, and audit logging.ezywfm.com · read 5 Oct 2026
- Support
- The pricing page lists next-business-day email support for Basic, same-business-day priority email support and dedicated support for Pro, and 4-hour priority support for Enterprise.ezywfm.com · read 5 Oct 2026
- Time and attendance
- The service supports web-based clock in/out from any device, break tracking, and time-off requests with approvals.ezywfm.com · read 5 Oct 2026
- Trial
- New accounts get a 7-day trial with Basic features for up to 3 users, and no credit card is required to start.ezywfm.com · read 5 Oct 2026
