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Alternatives · 2026

The best Gistly alternatives

The rest of Best Contact Center Quality Assurance Software, in this site's order: each with what it costs, where it runs and its record score.

1
MaestroQA

It suits teams that need conversation-based QA, coaching, and reusable AI agent workflows.

WebWindowsMac+2 $185 a month Record5.8 Visit
2
Convin

Convin suits contact center teams that want conversation analysis across voice, video, and email.

AndroidiPhone & iPadWeb+1 Free plan Record5.3 Visit
3
Voxjar

It suits teams that monitor voice calls and want AI-assisted scoring, summaries, or coaching workflows.

WebAPI $90 a month Record5.3 Visit
4
MiaRec

It suits contact centers, AI-adopting teams, and leaders who need conversation-level and organization-level customer insight.

WebWindowsLinux+2 $25 a month, billed yearly Record5.0 Visit
5 WebAPI $29.23 a month Record4.4 Visit
6 Web $59 a month Record4.2 Visit
7
Five9 Interaction Analytics

This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.

WebAPI $119 usage-based Record4.2 Visit
8 WebAPI — Record4.0 Visit
9
Scorebuddy Conversation Analytics

It is aimed at contact-center CX and operations leaders, plus product managers, marketers, senior leaders, and other teams analyzing customer…

WebAPI — Record4.0 Visit
10 Web $99 a month Record3.9 Visit
11 Web $250 a month Record3.9 Visit
12
AgentAssist

It suits contact center organizations looking for call analysis, quality oversight, agent coaching, or real-time assistance.

WebAPI — Record3.7 Visit
13
Cresta

Cresta is aimed at large enterprise customer experience operations, including telecommunications, financial services, healthcare, retail, travel, and…

WebAPI — Record3.7 Visit
14
MaxContact Auto QA

Auto QA suits contact centre teams seeking to scale quality monitoring across selected calls, chats and email.

WebAPI — Record3.7 Visit
16 WebAPI — Record3.7 Visit
17 Web — Record3.6 Visit
18 Web — Record3.6 Visit
19 — Record3.5 Visit
20 Web $110 a month Record3.5 Visit
21 Web $75 a month, billed yearly Record3.4 Visit
22 Web $228 a year Record3.2 Visit
23 Web — Record2.4 Visit