GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best Self Service Software 2026
Facts read 20 Sep 2026 – 21 Oct 2026
Self-service software helps customers or employees find information, use portals and follow support workflows. Use this list to compare plans, trials, platforms, language support and integrations.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 KIX | KIX may suit organizations managing help desk, IT service, customer support, or field service work. | 6.4 | €33 a month | Free plan | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 04 Jira | Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 05 InvGate Service Desk | InvGate suits organizations coordinating service work across IT and other departments. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 06 iTop | iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external. | 5.6 | Free plan | Free plan | Web, Windows, Mac, Linux | 15 Oct 2026 |
| 07 Freshservice | Freshservice is aimed at IT teams managing employee support, assets, and operations. | 5.5 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 08 Intercom | Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff. | 5.3 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web | 27 Sep 2026 |
| 09 SysAid | It suits IT teams managing service incidents, requests, changes, problems, and assets. | 5.3 | $89 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 10 Help Scout | It suits teams handling customer conversations across the listed channels and creating searchable help-center content. | 5.2 | $25 a month | Free plan | API | 28 Sep 2026 |
The list is ordered by newest releases first, using figures makers publish. Nothing is scored.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
KIX
KIX may suit organizations managing help desk, IT service, customer support, or field service work.
AndroidiPhone & iPadWeb+4 Record6.4 Visit
04
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
05
InvGate Service Desk
InvGate suits organizations coordinating service work across IT and other departments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
6
iTop
WebWindowsMac+3 Free plan Record5.6 Visit iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
7
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice is aimed at IT teams managing employee support, assets, and operations.
8
Intercom
AndroidiPhone & iPadWeb $19 a month, billed yearly Record5.3 Visit Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
9
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
10
Help Scout
API $25 a month Record5.2 Visit It suits teams handling customer conversations across the listed channels and creating searchable help-center content.
11
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
12
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.1 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
13
Freshdesk
API $19 a month, billed yearly Record4.9 Visit Freshdesk suits service teams managing customer requests across multiple channels.
16
Zoho Desk
API ₹420 a month, billed yearly Record4.3 Visit Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.
17
Kustomer
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.
19
USU Knowledge Management
WebWindowsLinux+2 — Record4.0 Visit It suits IT organizations, support agents, and end users who need articles, FAQs, guides, or self-service support.
Before you choose
Compare plans and trial terms
Some entries provide a free plan. GLPI combines a free tier with paid prices starting at €19/user/mo and a 45-day trial. Hornbill Self-Service shows a free tier and pricing on request.
Freshservice starts at $19/mo with a 14-day trial, while InvGate Service Desk starts at $1,499/yr with a 30-day trial. EasyVista Self Help gives pricing on request and has no free plan.
Match the platform to your setup
The list covers web, API, Android, iOS, self-hosted and Windows deployments. Check the platform label against the devices and deployment model your support operation needs.
Check portals and knowledge tools
The comparison shows support for customer portals, employee portals and knowledge bases. These fields show whether a tool fits customer-facing help, internal requests or documented answers.
Review workflow and integrations
Workflow automation can shape how requests move after a user submits them. Before selecting a tool for existing services, check its supported languages and listed integrations.
Read the code licence
Some options in this category provide open-source code. If reading or changing code matters, verify the licence and that the deployment model fits your plans.
Questions
Do self-service software options have free plans?
Yes. Free plans are listed for GLPI and Hornbill Self-Service. Other entries use paid, freemium or pricing-on-request models.
Which listed tools show a free trial?
The listed trial periods are 45 days for GLPI, 30 days for InvGate Service Desk and 14 days for Freshservice.
Can these tools run on mobile platforms?
Android and iOS are among the available platforms, alongside web, API, self-hosted and Windows options.
What features can I compare?
You can compare fields such as free plan, paid-from price, customer and employee portals, knowledge base, workflow automation, supported languages and listed integrations.
Is open-source code available?
Some entries provide open-source code. Check the licence before modifying or self-hosting a tool.
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