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KnowledgeBase.com

KnowledgeBase.com · Boston, Massachusetts, United States · founded 2002

Plans and prices

KnowledgeBase

$59a month

1 knowledge base · Unlimited articles · Unlimited seats

KnowledgeBase for Nonprofits

Free

Registered nonprofits must apply and meet program requirements; some organization types are ineligible

Annual

$49a year

1 knowledge base · Unlimited articles · Unlimited seats · Additional knowledge bases for $21.99

Monthly

$59a month

1 knowledge base · Unlimited articles · Unlimited seats · Additional knowledge bases from $24.99

Every plan, in full

On the record

AI answers
QuickAnswer gives customers tailored answers to queries without requiring them to scroll through an article.knowledgebase.com · read 11 Oct 2026
AI content
The product can generate articles, titles, and keywords with AI.knowledgebase.com · read 11 Oct 2026
Analytics
KnowledgeBase offers reports and insights, article ratings, and Google Analytics integration.knowledgebase.com · read 11 Oct 2026
Publishing audience
bothknowledgebase.com · read 20 Sep 2026
Content analytics
Yesknowledgebase.com · read 20 Sep 2026
Content controls
Articles can be organized and designated for public or internal use.knowledgebase.com · read 11 Oct 2026
Custom domain
Yesknowledgebase.com · read 20 Sep 2026
Customization
Help centers can be customized with branding, a custom domain, password protection, colors, images, a favicon, language, and URL settings.knowledgebase.com · read 11 Oct 2026
Integrations
The site describes integrations with LiveChat and Google Analytics; the LiveChat integration lets agents access and share help articles in the chat app.knowledgebase.com · read 11 Oct 2026
Intended customers
The pricing page describes the product as ideal for small and medium companies.knowledgebase.com · read 11 Oct 2026
Mobile support
The product page describes its design as mobile-friendly so customers can find answers while on the go.knowledgebase.com · read 11 Oct 2026
Plan limits
The standard subscription has one pricing plan with all functionalities, unlimited seats and articles, while additional knowledge bases are paid add-ons.knowledgebase.com · read 11 Oct 2026
Privacy and data processing
Text says it may act as a data processor when handling client personal data and that its services are not intended for sensitive personal data unless separately agreed in writing under an applicable BAA.knowledgebase.com · read 11 Oct 2026
Purpose
KnowledgeBase provides knowledge base software for customer self-service help centers and support teams.knowledgebase.com · read 11 Oct 2026
Paid from
49knowledgebase.com · read 20 Sep 2026
Support
The pricing page lists 24/7 live chat support and a help center with guides and manuals.knowledgebase.com · read 11 Oct 2026
Workspaces
The product supports managing multiple knowledge bases, and the pricing plan includes one knowledge base with additional ones available for purchase.knowledgebase.com · read 11 Oct 2026

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