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On the recordRead 11 Oct 202619 facts
KnowledgeBase.com
KnowledgeBase.com · Boston, Massachusetts, United States · founded 2002
Plans and prices
KnowledgeBase
$59a month
1 knowledge base · Unlimited articles · Unlimited seats
Read 20 Sep 2026 · knowledgebase.com
KnowledgeBase for Nonprofits
Free
Registered nonprofits must apply and meet program requirements; some organization types are ineligible
Read 11 Oct 2026 · knowledgebase.com
Annual
$49a year
1 knowledge base · Unlimited articles · Unlimited seats · Additional knowledge bases for $21.99
Read 11 Oct 2026 · knowledgebase.com
Monthly
$59a month
1 knowledge base · Unlimited articles · Unlimited seats · Additional knowledge bases from $24.99
Read 11 Oct 2026 · knowledgebase.com
On the record
- AI answers
- QuickAnswer gives customers tailored answers to queries without requiring them to scroll through an article.knowledgebase.com · read 11 Oct 2026
- AI content
- The product can generate articles, titles, and keywords with AI.knowledgebase.com · read 11 Oct 2026
- Analytics
- KnowledgeBase offers reports and insights, article ratings, and Google Analytics integration.knowledgebase.com · read 11 Oct 2026
- Publishing audience
- bothknowledgebase.com · read 20 Sep 2026
- Content analytics
- Yesknowledgebase.com · read 20 Sep 2026
- Content controls
- Articles can be organized and designated for public or internal use.knowledgebase.com · read 11 Oct 2026
- Custom domain
- Yesknowledgebase.com · read 20 Sep 2026
- Customization
- Help centers can be customized with branding, a custom domain, password protection, colors, images, a favicon, language, and URL settings.knowledgebase.com · read 11 Oct 2026
- Integrations
- The site describes integrations with LiveChat and Google Analytics; the LiveChat integration lets agents access and share help articles in the chat app.knowledgebase.com · read 11 Oct 2026
- Intended customers
- The pricing page describes the product as ideal for small and medium companies.knowledgebase.com · read 11 Oct 2026
- Mobile support
- The product page describes its design as mobile-friendly so customers can find answers while on the go.knowledgebase.com · read 11 Oct 2026
- Plan limits
- The standard subscription has one pricing plan with all functionalities, unlimited seats and articles, while additional knowledge bases are paid add-ons.knowledgebase.com · read 11 Oct 2026
- Privacy and data processing
- Text says it may act as a data processor when handling client personal data and that its services are not intended for sensitive personal data unless separately agreed in writing under an applicable BAA.knowledgebase.com · read 11 Oct 2026
- Purpose
- KnowledgeBase provides knowledge base software for customer self-service help centers and support teams.knowledgebase.com · read 11 Oct 2026
- Paid from
- 49knowledgebase.com · read 20 Sep 2026
- Support
- The pricing page lists 24/7 live chat support and a help center with guides and manuals.knowledgebase.com · read 11 Oct 2026
- Workspaces
- The product supports managing multiple knowledge bases, and the pricing plan includes one knowledge base with additional ones available for purchase.knowledgebase.com · read 11 Oct 2026