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On the recordRead 7 Oct 202621 facts
Document360
Document360 · London · founded 2017
Plans and prices
Customized pricing
Priced on request
Price depends on team accounts, workspaces, languages, SSO and security needs, privacy model, and AI Premium Suite usage
Read 7 Oct 2026 · document360.com
On the record
- AI data use
- The Trust Center says customer content is not used by Document360 to train AI models and that AI-generated content may need human review.document360.com · read 7 Oct 2026
- AI tools
- Eddy AI features include writing assistance, content and FAQ creation, AI search and answers, an MCP server, glossary generation, and duplicate content detection.document360.com · read 7 Oct 2026
- API
- The platform offers a REST API to read and write knowledge base content.document360.com · read 7 Oct 2026
- Publishing audience
- bothdocument360.com · read 20 Sep 2026
- Authoring
- Its knowledge base portal includes an editor, category management, and analytics for content producers.document360.com · read 7 Oct 2026
- Compliance
- The Trust Center lists SOC 2 Type II and ISO 27001:2022 among its attestations and certifications.document360.com · read 7 Oct 2026
- Content analytics
- Yesdocument360.com · read 20 Sep 2026
- Custom domain
- Yesdocument360.com · read 20 Sep 2026
- Data hosting
- Document360 says customer content and personal data are processed within Microsoft Azure cloud environments.document360.com · read 7 Oct 2026
- Integrations
- Listed integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Crowdin, Zapier, Salesforce, GitHub, and Google Analytics.document360.com · read 7 Oct 2026
- Migration
- The company says it migrates existing content from sources such as Google Docs, Confluence, SharePoint, and PDFs, with standard migration included in most quotes.document360.com · read 7 Oct 2026
- Pricing factors
- The company says its quote depends on team accounts, workspaces, languages, SSO and security needs, privacy model, and AI Premium Suite usage.document360.com · read 7 Oct 2026
- Product
- Document360 provides software for creating and managing knowledge bases and documentation for customers and employees.document360.com · read 7 Oct 2026
- Public and private sites
- Teams can create a branded public or private knowledge base with a custom home page and domain.document360.com · read 7 Oct 2026
- Security
- The Trust Center describes AES-256 encryption at rest, TLS encryption in transit, SSO support, role-based permissions, and activity and audit logging.document360.com · read 7 Oct 2026
- SSO support
- Yesdocument360.com · read 20 Sep 2026
- Support and onboarding
- The pricing page says each customer gets a dedicated success manager, onboarding sessions, and best-practice training.document360.com · read 7 Oct 2026
- Version history
- Yesdocument360.com · read 20 Sep 2026
