Hightouch is aimed at enterprise marketing teams looking to activate customer data through AI and existing data infrastructure.
Free plan Free trial From $350 a month AndroidiPhone & iPadWebAPI
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Best Retail CRM Software 2026
Facts read 22 Sep 2026 – 21 Oct 2026
Retail CRM tools bring customer engagement and sales workflows into focus. Compare campaign automation and customer segmentation with unified shopper profiles to see how each entry addresses customer information and outreach. Ecommerce and POS integration are useful criteria when considering online and in-store operations, while loyalty programs and store limits add further points of comparison. The list also notes free-plan availability and paid-from pricing. Zoho CRM, BlueConic, and Salesforce for Restaurants are among the named options to consider. Weigh the capabilities against the way your retail business manages shoppers, campaigns, and sales channels.
The standings: top 10
| Name | In a line | Record score | Runs on | Facts read |
|---|---|---|---|---|
| 01 Hightouch | Hightouch is aimed at enterprise marketing teams looking to activate customer data through AI and existing data infrastructure. | 6.0 | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
| 02 Zoho CRM | Zoho CRM is suited to sales teams that need lead management, follow-up automation, and performance measurement. | 5.9 | Android, iPhone & iPad, Web, API | 28 Sep 2026 |
| 03 BlueConic | BlueConic is aimed at B2C brands, particularly e-commerce teams coordinating customer growth programs across channels. | 5.0 | Android, iPhone & iPad, Web, Browser extension | 21 Oct 2026 |
| 04 CleverTap | CleverTap suits growing, expanding, and enterprise teams running cross-channel engagement, analytics, personalization, and automated customer journeys. | 4.7 | Android, iPhone & iPad, Web, API | 3 Oct 2026 |
| 05 Annex Cloud Loyalty Experience Platform | This platform suits brands planning loyalty programs across several customer touchpoints, brands, or regions. | 4.5 | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
| 06 Bluecore | Bluecore targets ecommerce and marketing leaders at retail brands seeking to coordinate campaigns and activate retail data across channels. | 4.2 | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 07 Comarch Loyalty Marketing Platform | 4.2 | Android, iPhone & iPad, Web, API | 15 Oct 2026 | |
| 08 MoEngage | 4.2 | Android, iPhone & iPad, Web, API | 4 Oct 2026 | |
| 09 Optimove | Optimove is aimed at consumer brands managing customer journeys and campaigns across multiple channels. | 4.2 | Android, iPhone & iPad, Web, API | 7 Oct 2026 |
| 10 WebEngage | WebEngage suits consumer businesses seeking to coordinate customer data, segmentation, analytics, personalization, and messaging across channels. | 4.2 | Android, iPhone & iPad, Web, API | 5 Oct 2026 |
02
Zoho CRM
Zoho CRM is suited to sales teams that need lead management, follow-up automation, and performance measurement.
AndroidiPhone & iPadWeb+1 Record5.9 Visit
03
BlueConic
BlueConic is aimed at B2C brands, particularly e-commerce teams coordinating customer growth programs across channels.
AndroidiPhone & iPadWeb+2 Record5.0 Visit
04
CleverTap
CleverTap suits growing, expanding, and enterprise teams running cross-channel engagement, analytics, personalization, and automated customer journeys.
AndroidiPhone & iPadWeb+1 Record4.7 Visit
05
Annex Cloud Loyalty Experience Platform
This platform suits brands planning loyalty programs across several customer touchpoints, brands, or regions.
AndroidiPhone & iPadWeb+1 Record4.5 Visit
6
Bluecore
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Bluecore targets ecommerce and marketing leaders at retail brands seeking to coordinate campaigns and activate retail data across channels.
9
Optimove
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Optimove is aimed at consumer brands managing customer journeys and campaigns across multiple channels.
10
WebEngage
AndroidiPhone & iPadWeb+1 — Record4.2 Visit WebEngage suits consumer businesses seeking to coordinate customer data, segmentation, analytics, personalization, and messaging across channels.
11
Aptos Retail
AndroidiPhone & iPadWeb+1 — Record4.1 Visit Aptos Retail suits retailers looking for POS alongside broader commerce functions such as order management, merchandising, CRM, and analytics.
12
Ometria
AndroidiPhone & iPadWeb+1 — Record4.1 Visit Ometria suits retail brands and marketing teams seeking customer data consolidation alongside cross-channel campaign delivery and personalization.
13
Treasure AI Composable CDP
AndroidiPhone & iPadWeb+1 — Record4.1 Visit This is aimed at enterprise environments using a supported cloud data warehouse for customer data.
14
Tealium AudienceStream CDP
AndroidiPhone & iPadWeb+1 — Record4.0 Visit It may suit organizations seeking to unify customer data and activate audiences in real time.
16
Eagle Eye AIR
WebAPI — Record3.7 Visit AIR is aimed at enterprise retailers, including grocery, fashion, and hospitality businesses.
17
TCS BaNCS for Treasury
WebAPISelf-hosted — Record3.7 Visit It suits banks and corporations needing treasury workflows across entities, currencies, offices, and risk activities.
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