Best Retail CRM Software in 2026
Updated
In short: Zoho CRM is ranked #1 of 25 as of 4 October 2026, ahead of BlueConic and Salesforce for Restaurants. The best-ranked option with a free plan is BlueConic. The lowest first paid tier on this page is Zoho CRM at $14/mo.
Retail CRM tools bring customer-focused work into view across marketing and sales activities. The ranking compares campaign automation, customer segmentation, and unified shopper profiles alongside ecommerce and POS integration. Loyalty programs and store limits offer further points to weigh, while free-plan availability and paid-from pricing help frame access. Zoho CRM, Aptos Retail, and Ometria lead the entries, with Annex Cloud Loyalty Experience Platform and Bluecore among the names that follow. Consider which channels and customer-management tasks matter most to your operation, then compare the listed capabilities against those needs.
25 retail CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Zoho CRM iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$14/mo
- 2 BlueConic iPhone + Android RecognisedPhone appDocumentedFree plan 7.5Free
- 3 Salesforce for Restaurants iPhone + Android RecognisedPhone appDocumentedFree plan 7.3$25/mo Unified shopper profiles: YesLoyalty programs: YesCampaign automation: advanced
- 4 Ometria iPhone + Android RecognisedPhone appDocumentedFree plan 7.2 Unified shopper profiles: YesLoyalty programs: YesCampaign automation: advanced
- 5 Aptos Retail iPhone + Android RecognisedPhone appDocumentedFree plan 7.1
- 6 Treasure AI Composable CDP iPhone + Android RecognisedPhone appDocumentedFree plan 7.1
- 7 Bluecore iPhone + Android RecognisedPhone appDocumentedFree plan 7.0
- 8 Tealium AudienceStream CDP iPhone + Android RecognisedPhone appDocumentedFree plan 7.0
- 9 CleverTap iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$85/mo
- 10 MoEngage iPhone + Android RecognisedPhone appDocumentedFree plan 6.7
- 11 WebEngage iPhone + Android RecognisedPhone appDocumentedFree plan 6.7
- 12 Annex Cloud Loyalty Experience Platform iPhone + Android RecognisedPhone appDocumentedFree plan 6.4
- 13 Hightouch No phone app RecognisedPhone appDocumentedFree plan 6.2Free
- 14 Xeno No phone app RecognisedPhone appDocumentedFree plan 5.7 Unified shopper profiles: YesLoyalty programs: YesCampaign automation: advanced
- 15 PangoCDP No phone app RecognisedPhone appDocumentedFree plan 5.6 Unified shopper profiles: YesLoyalty programs: YesCampaign automation: advanced
- 16 Veras Reach No phone app RecognisedPhone appDocumentedFree plan 5.6 Unified shopper profiles: YesLoyalty programs: YesCampaign automation: advanced
- 17 Custobar No phone app RecognisedPhone appDocumentedFree plan 5.4€548/mo Unified shopper profiles: YesLoyalty programs: YesCampaign automation: advanced
- 18 Antavo No phone app RecognisedPhone appDocumentedFree plan 5.3
- 19 Comarch Accounts Payable Automation No phone app RecognisedPhone appDocumentedFree plan 5.3
- 20 Optimove No phone app RecognisedPhone appDocumentedFree plan 5.3
- 21 Oracle Retail Customer Engagement No phone app RecognisedPhone appDocumentedFree plan 5.2 Unified shopper profiles: YesLoyalty programs: YesCampaign automation: advanced
- 22 Netcore Customer Engagement No phone app RecognisedPhone appDocumentedFree plan 5.1
- 23 TCS BaNCS for Treasury No phone app RecognisedPhone appDocumentedFree plan 5.1
- 24 Eagle Eye AIR No phone app RecognisedPhone appDocumentedFree plan 5.0
- 25 Lexer CDP No phone app RecognisedPhone appDocumentedFree plan 4.9
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which retail CRM software is ranked first on Samsung Mobile US Press?
Zoho CRM is ranked #1 of 25 with a score of 7.9. BlueConic is second and Salesforce for Restaurants third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Zoho CRM has the lowest first paid tier we found: $14/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.