GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT Service Catalog Software 2026
Facts read 23 Sep 2026 – 21 Oct 2026
IT service catalog software helps organize the services people can request and the processes associated with those requests. Compare approval workflows and request portals to understand how submissions and decisions are handled, then consider fulfillment automation, eligibility rules, and service ownership. Catalog item limits can help you assess the scope represented by each option. Free-plan availability and the paid-from price provide additional context when weighing cost. ManageEngine ServiceDesk Plus, Freshservice, and GLPI are among the entries, alongside Jira, Matrix42 Enterprise Service Management, Vivantio, TOPdesk, and iTop. Use these listed criteria to consider which catalog controls and workflow capabilities fit the services your organization needs to manage.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 Jira | Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 04 InvGate Service Desk | InvGate suits organizations coordinating service work across IT and other departments. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 05 iTop | iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external. | 5.6 | Free plan | Free plan | Web, Windows, Mac, Linux | 15 Oct 2026 |
| 06 Freshservice | Freshservice is aimed at IT teams managing employee support, assets, and operations. | 5.5 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 07 SysAid | It suits IT teams managing service incidents, requests, changes, problems, and assets. | 5.3 | $89 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 08 TOPdesk | TOPdesk is suited to service teams in IT, Facility Management, and HR. | 5.2 | £51 a month | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 09 SolarWinds Service Desk | It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each. | 5.1 | $39 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 3 Oct 2026 |
| 10 SymphonyAI IT Service Management | Apex Aspen suits growth enterprises needing more capability than lightweight tools and organizations managing multiple business units or customers. | 5.0 | $89 a month | — | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management across cloud and on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
Jira
Jira gives teams a place to plan, organize, and follow work across cloud, self-managed, web, mobile, API, and other supported environments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
04
InvGate Service Desk
InvGate suits organizations coordinating service work across IT and other departments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
05
iTop
iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
WebWindowsMac+3 Record5.6 Visit
6
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice is aimed at IT teams managing employee support, assets, and operations.
7
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
8
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
9
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.1 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
10
SymphonyAI IT Service Management
AndroidiPhone & iPadWeb+5 $89 a month Record5.0 Visit Apex Aspen suits growth enterprises needing more capability than lightweight tools and organizations managing multiple business units or customers.
11
Hornbill IT Asset Management
AndroidiPhone & iPadWeb+2 Free plan Record4.9 Visit This product suits organizations that need to discover and track hardware, software, cloud, and on-premise assets, licenses, and costs.
12
Vivantio
WebAPISelf-hosted — Record4.7 Visit Vivantio may suit IT and non-IT service teams seeking shared request, workflow, asset, and portal capabilities.
13
OTRS
AndroidiPhone & iPadWeb+3 — Record4.4 Visit OTRS suits customer service, IT service management, and corporate security teams needing ticket queues, portals, automation, and Linux-based deployment.
14
HaloITSM
AndroidiPhone & iPadWeb+2 — Record4.3 Visit HaloITSM suits organizations managing IT services alongside requests from departments such as HR, Finance and Facilities.
17
EasyVista Service Manager
WebSelf-hosted — Record3.6 Visit It suits enterprise IT teams and organizations extending service management into HR or facilities.
20
OpenText Service Management
AndroidiPhone & iPadWeb — Record2.9 Visit It suits organizations seeking service workflows for IT or non-IT departments, with catalog, employee, knowledge, and change-management functions.
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