Best IT Service Catalog Software in 2026
Updated
In short: GLPI is ranked #1 of 23 as of 4 October 2026, ahead of Hornbill IT Asset Management and Freshservice. The best-ranked option with a free plan is iTop. The lowest first paid tier on this page is ManageEngine ServiceDesk Plus at $13/mo.
When employees need a service, catalog software can structure what they can request and how those requests are handled. Compare request portals with approval workflows and fulfillment automation to understand the request path. Eligibility rules and service ownership help describe access and responsibility, while catalog item limits, free-plan availability, and paid-from pricing add scope and cost context. GLPI, Hornbill IT Asset Management, and ManageEngine ServiceDesk Plus begin the ranking; Freshservice and Matrix42 FastViewer are also among the first entries. Consider which listed controls and workflow features fit the services and request processes you need to manage.
23 IT service catalog software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 GLPI Android only RecognisedPhone appDocumentedFree plan 7.3€19/mo Approval workflows: Yes
- 2 Hornbill IT Asset Management iPhone + Android RecognisedPhone appDocumentedFree plan 7.3
- 3 Freshservice iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$19/mo Approval workflows: Yes
- 4 Matrix42 FastViewer iPhone + Android RecognisedPhone appDocumentedFree plan 7.1€45/mo
- 5 ManageEngine ServiceDesk Plus iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$13/mo Approval workflows: Yes
- 6 SolarWinds Service Desk iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$39/mo Approval workflows: Yes
- 7 SysAid iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$89/mo Approval workflows: Yes
- 8 TOPdesk iPhone + Android RecognisedPhone appDocumentedFree plan 7.0£51/mo Approval workflows: Yes
- 9 HaloITSM iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$83333.33/mo
- 10 OpenText Service Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.9 Approval workflows: Yes
- 11 Matrix42 Enterprise Service Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.4
- 12 iTop No phone app RecognisedPhone appDocumentedFree plan 6.3Free
- 13 Vivantio No phone app RecognisedPhone appDocumentedFree plan 6.3$49/mo
- 14 TeamDynamix DEX No phone app RecognisedPhone appDocumentedFree plan 5.7 Approval workflows: Yes
- 15 USU Knowledge Management No phone app RecognisedPhone appDocumentedFree plan 5.7
- 16 InvGate Service Desk No phone app RecognisedPhone appDocumentedFree plan 5.5$41.67/mo
- 17 ServiceNow Service Catalog No phone app RecognisedPhone appDocumentedFree plan 5.3 Request portal: YesApproval workflows: YesEligibility rules: Yes
- 18 EasyVista Service Manager No phone app RecognisedPhone appDocumentedFree plan 5.2
- 19 Hornbill Service Manager No phone app RecognisedPhone appDocumentedFree plan 5.2
- 20 Microsoft System Center Service Manager No phone app RecognisedPhone appDocumentedFree plan 5.0$1,455/mo
- 21 OTRS No phone app RecognisedPhone appDocumentedFree plan 4.9
- 22 SymphonyAI IT Service Management No phone app RecognisedPhone appDocumentedFree plan 4.9
- 23 USU IT Service Management No phone app RecognisedPhone appDocumentedFree plan 4.9
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT service catalog software is ranked first on Samsung Mobile US Press?
GLPI is ranked #1 of 23 with a score of 7.3. Hornbill IT Asset Management is second and Freshservice third.
How many of these have a free plan?
1 of the 23 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, ManageEngine ServiceDesk Plus has the lowest first paid tier we found: $13/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.