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- Temenos Journey Analytics
On the recordRead 7 Oct 202622 facts
Temenos Journey Analytics
Geneva, Switzerland
On the record
- Access and support
- Users need a Journey Analytics role and space assigned to their Journey Manager account to access the service.journey.temenos.com · read 7 Oct 2026
- Access requirements
- Users need a Journey Manager account with the Journey Analytics role and space to access the product.journey.temenos.com · read 7 Oct 2026
- Analytics views
- Its views include dashboards, timelines, dropoff and field analysis, user journeys, collaboration jobs, CSV exports, and custom reports.journey.temenos.com · read 7 Oct 2026
- Behavior insights
- It helps teams understand form engagement, completion effort, and where users abandon applications.journey.temenos.com · read 7 Oct 2026
- Company
- Temenos states it was founded in 1993 and is headquartered in Geneva, Switzerland.temenos.com · read 7 Oct 2026
- Features
- Features include field-level abandonment analysis, segmentation, custom milestones, benchmarks, and CSV report exports.journey.temenos.com · read 7 Oct 2026
- Filters and segmentation
- Users can filter analytics by attributes such as device type and browser, and analyze user segments sent through Segment APIs.journey.temenos.com · read 7 Oct 2026
- Historical data limit
- The 24.10 feature notes state that historical analysis is limited to the previous four calendar years.journey.temenos.com · read 7 Oct 2026
- Hosting
- Journey Analytics is a fully managed service hosted on Google Cloud Platform.journey.temenos.com · read 7 Oct 2026
- Integration
- Journey Analytics collects transaction status events from Journey Manager and interaction events from the browser where an application is rendered.journey.temenos.com · read 7 Oct 2026
- Intended users
- The documented Journey Analytics persona monitors application KPIs and uses analytics to identify optimization opportunities and assess improvements.journey.temenos.com · read 7 Oct 2026
- Privacy
- The product documentation says Journey Analytics does not store user input or personally identifiable information; it stores transaction status and behavioral events.journey.temenos.com · read 7 Oct 2026
- Provisioning
- Setup requires a provisioning request through the customer’s Account Manager, and the cloud-hosting team creates a dedicated Google Cloud project for each customer.journey.temenos.com · read 7 Oct 2026
- Purpose
- Journey Analytics is a behavioral analytics module for tracking the performance of supported applications on the Temenos Journey Manager platform.journey.temenos.com · read 7 Oct 2026
- Retention limit
- Although behavioral data is warehoused indefinitely, users can access data from only the past four years.journey.temenos.com · read 7 Oct 2026
- Security
- The documentation states that traffic uses TLS, stored event data is encrypted at rest with AES-256, and access uses Journey Manager authentication and authorization.journey.temenos.com · read 7 Oct 2026
- Setup requirement
- Journey Analytics must be enabled for supported applications in Journey Manager to collect analytics data.journey.temenos.com · read 7 Oct 2026
- Supported applications
- Journey Analytics must be enabled for supported applications in Journey Manager to collect data.journey.temenos.com · read 7 Oct 2026
