On the recordRead 11 Oct 202622 facts
CSG Xponent
Englewood, Colorado, USA
Plans and prices
CSG Xponent
Priced on request
Demo by request · pricing not published on the product page
Read 11 Oct 2026 · csgi.com
On the record
- Analytics
- Its analytics capabilities include cross-channel journey analysis, AI-driven insights, experience simulation, and shareable ROI dashboards.csgi.com · read 11 Oct 2026
- Channels
- The product coordinates customer engagement across channels including SMS, email, app, web, voice, print, and IVR.csgi.com · read 11 Oct 2026
- Communications
- The platform coordinates customer engagement across channels including SMS, email, app, web, voice, and printed communications.csgi.com · read 11 Oct 2026
- Company compliance
- CSG says it undergoes independent audits and complies with standards including ISO 42001, ISO 27001, PCI DSS, SOC 2 Type II, SOC 1, HIPAA, and GDPR.csgi.com · read 11 Oct 2026
- Company founding
- CSG was founded in 1982.csgi.com · read 11 Oct 2026
- Company scale
- CSG says it serves 120+ countries and processes 1B+ transactions daily.csgi.com · read 11 Oct 2026
- Company security standards
- CSG says it undergoes independent audits and complies with standards and laws including ISO 42001, ISO 27001, PCI DSS, SOC 2 Type II, SOC 1, HIPAA, and GDPR; security documents require Trust Center access.csgi.com · read 11 Oct 2026
- Customer profiles
- Xponent builds dynamic customer profiles from existing CRM, billing, service, behavioral, and other systems, with real-time updates.csgi.com · read 11 Oct 2026
- Decisioning
- Its AI decisioning evaluates propensity, eligibility, channel preference, and governance rules, and the product page says it acts in under a second.csgi.com · read 11 Oct 2026
- Integration coverage
- CSG lists supported integration categories including databases, communications, CRM and marketing, content management, social media, voice of customer, infrastructure, identity, ERP, CCaaS, and billing.csgi.com · read 11 Oct 2026
- Integration limits
- CSG says custom integration work may still be needed for unique objects, custom fields, and legacy constraints.csgi.com · read 11 Oct 2026
- Integrations
- CSG states that Xponent offers 150+ prebuilt connectors and open APIs, including connections to Salesforce, Adobe, and Twilio.csgi.com · read 11 Oct 2026
- Intended users
- CSG presents Xponent for organizations in industries including telecommunications, financial services, healthcare, insurance, and retail.csgi.com · read 11 Oct 2026
- Journey analytics
- Its AI-powered diagnostics surface journey friction in real time and let teams simulate changes before they go live.csgi.com · read 11 Oct 2026
- Journey orchestration
- Its decisioning evaluates propensity, eligibility, channel preference, and governance rules to trigger actions in under a second.csgi.com · read 11 Oct 2026
- Message controls
- Xponent can suppress competing messages, apply throttling, and route interactions to an agent when appropriate.csgi.com · read 11 Oct 2026
- Product
- CSG Xponent is a customer engagement platform that connects data, decisioning, and communication channels to act on customer moments in real time.csgi.com · read 11 Oct 2026
- Purpose
- CSG Xponent is a customer engagement platform that uses real-time signals, AI-powered decisioning, and open integrations to act on customer moments.csgi.com · read 11 Oct 2026
