The best Agentforce Contact Center alternatives

It suits teams that need conversation-based QA, coaching, and reusable AI agent workflows.

It is aimed at contact-center CX and operations leaders, plus product managers, marketers, senior leaders, and other teams analyzing customer…

It suits teams that monitor voice calls and want AI-assisted scoring, summaries, or coaching workflows.

Call Optix is aimed at sales teams, call centers, customer success teams, and small businesses.

Auto QA suits contact centre teams seeking to scale quality monitoring across selected calls, chats and email.

Cresta is aimed at large enterprise customer experience operations, including telecommunications, financial services, healthcare, retail, travel, and…

This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.

Oryx QA suits modern contact centers managing call quality, compliance, coaching, and agent performance.

The product is intended for QA analysts, team leaders, BPO partners, and quality leaders.

QEval is aimed at contact centers that want to evaluate human and AI agents on the same scorecard.

Xdroid suits contact centers that need to review customer interactions across voice and digital channels, including organizations in retail, public…