Best Unity Contact Center Alternatives in 2026
Updated
20 apps from customer service gamification software ranked against Unity Contact Center on the same published basis.
- 1Unity Contact Center vs TouchPoint One A-GAME Flex
- 2Unity Contact Center vs Gamifier
- 3Unity Contact Center vs Hoopla
- 4Unity Contact Center vs ZIZO
- 5Unity Contact Center vs BoardQ
- 6Unity Contact Center vs Geckoboard
- 7Unity Contact Center vs Genesys Workforce Engagement Management
- 8Unity Contact Center vs MaestroQA
- 9Unity Contact Center vs Aspect League
- 10Unity Contact Center vs OneContact Gamification
- 11Unity Contact Center vs Centrical
- 12Unity Contact Center vs AmplifAI Quality Assurance
- 13Unity Contact Center vs DialedIn Agent Gamification
- 14Unity Contact Center vs Freshdesk
- 15Unity Contact Center vs EvaluAgent
- 16Unity Contact Center vs Plecto
- 18Unity Contact Center vs LiveAgent
- 19Unity Contact Center vs Vonage Contact Center
- 20Unity Contact Center vs Trakdesk
- 21Unity Contact Center vs NICE CXone
Unity Contact Center alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | TouchPoint One A-GAME Flex | 8.8 | No | $29.23/mo | Android, iOS, Web |
| 2 | Gamifier | 8.3 | No | $3/mo | API, iOS, Web |
| 3 | Hoopla | 7.9 | No | — | Android, API, iOS, Web |
| 4 | ZIZO | 7.1 | No | — | Web |
| 5 | BoardQ | 7.1 | Free plan | $8.99/mo | API, Web |
| 6 | Geckoboard | 7.1 | No | $79/mo | Web, iOS, Android |
| 7 | Genesys Workforce Engagement Management | 7.0 | No | £2.33/mo | Android, iOS, Mac, Web, Windows |
| 8 | MaestroQA | 6.9 | Free plan | $185/mo | Browser, Web |
| 9 | Aspect League | 6.8 | No | — | Web |
| 10 | OneContact Gamification | 6.8 | No | — | Web |
| 11 | Centrical | 6.6 | No | — | API, Web |
| 12 | AmplifAI Quality Assurance | 6.5 | No | — | API, self-hosted, Web |
| 13 | DialedIn Agent Gamification | 6.3 | No | — | Web |
| 14 | Freshdesk | 6.3 | Free plan | $19/mo | API |
| 15 | EvaluAgent | 5.9 | No | — | Web |
| 16 | Plecto | 5.8 | No | $2/mo | Web |
| 18 | LiveAgent | 5.7 | No | $15/mo | API |
| 19 | Vonage Contact Center | 5.5 | No | — | — |
| 20 | Trakdesk | 5.3 | No | $9.99/mo | API |
| 21 | NICE CXone | 5.0 | No | $0.25/mo | Web |
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Questions about Unity Contact Center alternatives
What is the best alternative to Unity Contact Center?
TouchPoint One A-GAME Flex, number 1 in customer service gamification software with a score of 8.8 out of 10. The others here: Gamifier, Hoopla, ZIZO and 16 more.
What is the best free alternative to Unity Contact Center?
BoardQ is the best-ranked alternative with a free plan. 3 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.