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On the recordRead 11 Oct 202619 facts
Vonage Contact Center
Plans and prices
Priority
Priced on request
Quote required · features supported vary by CRM
Read 11 Oct 2026 · vonage.com
Premium
Priced on request
Quote required · includes Priority features · features supported vary by CRM
Read 11 Oct 2026 · vonage.com
On the record
- AI
- Vonage AI Virtual Agent can automate simple questions and escalate more complex issues to a live agent.vonage.com · read 11 Oct 2026
- Analytics
- Conversation Analyzer can transcribe, tag, and quality-assure customer calls, while custom dashboards and wallboards show KPIs in real time.vonage.com · read 11 Oct 2026
- Channels
- Its omnichannel capabilities support customer engagement on channels including voice, webchat, SMS, email, and social media.vonage.com · read 11 Oct 2026
- Company
- Vonage says it is part of Ericsson and serves more than 100,000 businesses worldwide.vonage.com · read 11 Oct 2026
- CRM capabilities
- The product can log calls and recordings, show customer information in CRM screen pops, and enable click-to-dial or auto-dial from a CRM.vonage.com · read 11 Oct 2026
- Digital channel scope
- omnichannelvonage.com · read 23 Sep 2026
- Higher tier
- The Premium plan adds dynamic and multilingual announcements, dynamic routing, queued callback, whisper coaching, post-call surveys, and several APIs.vonage.com · read 11 Oct 2026
- Inbound calling
- Yesvonage.com · read 23 Sep 2026
- Integrations
- The integrations page lists Salesforce, Microsoft Teams, Microsoft Dynamics 365, ServiceNow, and Zendesk.vonage.com · read 11 Oct 2026
- IVR builder
- Yesvonage.com · read 23 Sep 2026
- Outbound dialer
- Yesvonage.com · read 23 Sep 2026
- Pricing limit
- The plans page provides no numeric prices and says feature availability can differ by CRM.vonage.com · read 11 Oct 2026
- Product
- Vonage Contact Center is an AI-powered cloud contact center service designed to improve customer experience and agent productivity.vonage.com · read 11 Oct 2026
- Routing
- The Priority plan lists IVR, skills-based routing, SLA Optimizer, priority call handling, and personal queues.vonage.com · read 11 Oct 2026
- Scalability
- Vonage describes the contact center platform as cloud-based, built on microservices, and designed for on-demand scalability.vonage.com · read 11 Oct 2026
- Security
- Vonage says its compliance certifications are third-party tested and audited, including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR.vonage.com · read 11 Oct 2026
- Support
- The contact center plans page directs prospective customers to request a quote and contact Vonage to discuss a suitable solution.vonage.com · read 11 Oct 2026
- Workforce management
- Yesvonage.com · read 23 Sep 2026
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