- Home
- Customer Service Gamification Software
- TouchPoint One A-GAME Flex
TouchPoint One A-GAME Flex
Indianapolis, Indiana, United States
What it is
TouchPoint One A-GAME Flex is a gamification platform for engaging distributed customer contact workforces through data-driven competitions. Organizations can create leaderboard, points-based, and time-based games for individual agents, teams, or the company. Flex supports agent and team duels as well as multi-team competitions, with unlimited workforce participation. Users can choose measures such as Acuity primary and sub-KPIs, Balanced Score, coaching, audit, and ESAT metrics, or integrate external data sources. After setup, game launches and notifications are automated. Reporting dashboards offer insight into the impact of gamification initiatives, and integrated coaching aligns agent support with those strategies. A-GAME Flex is an AWS-hosted cloud service fully integrated with TouchPoint One’s Acuity platform. It requires an internet connection and a browser such as Chrome, Edge, or Firefox. The product is an add-on module within Acuity Plus, listed at $29.23 a month per user, with monthly SaaS fees based on a 100-user minimum. Platforms listed are Android, iOS, and web.
For and against
For
- Supports leaderboard, points-based, and time-based games.
- Unlimited workforce participation is supported.
- Game launches and notifications are automated.
- Reporting dashboards show initiative impact.
- Integrated coaching aligns agent support with gamification.
Against
- No free plan is listed.
- Monthly SaaS fees use a 100-user minimum.
- Requires an internet connection and browser.
The verdict
A-GAME Flex offers configurable competitions, metric choices, and automated game launches for customer contact workforces. Its Acuity Plus add-on structure and 100-user minimum are important considerations.
Who it suits
A-GAME Flex suits contact-center organizations that want to run competitions for agents or teams and connect games to workforce performance metrics. It requires Acuity Plus and a minimum of 100 users for monthly SaaS fees.
Plans and prices
Acuity Plus (includes A-GAME Flex)
Acuity Core plus one or more add-on modules; A-GAME Gamification Suite (Flex, Leagues/Xtreme) is an add-on
Read 4 Oct 2026 · touchpointone.com
On the record
- Automation
- After a game is configured, launch and notifications are automated.touchpointone.com · read 4 Oct 2026
- Coaching
- The product page says integrated coaching aligns agent support with gamification strategies.touchpointone.com · read 4 Oct 2026
- Company
- TouchPoint One describes its mission as delivering enterprise performance management solutions to the contact center industry.touchpointone.com · read 4 Oct 2026
- Competition
- Flex supports agent or team duels and multi-team competitions, with unlimited workforce participation.touchpointone.com · read 4 Oct 2026
- Game formats
- Flex supports leaderboard, points-based, and time-based games for individual agents, teams, or the company.touchpointone.com · read 4 Oct 2026
- Hosting
- A-GAME Flex is an AWS-hosted cloud service fully integrated with TouchPoint One’s Acuity platform.touchpointone.com · read 4 Oct 2026
- Location
- TouchPoint One lists its address as 101 W Ohio St, Suite 2000, Indianapolis, Indiana 46204.touchpointone.com · read 4 Oct 2026
- Metrics
- Users can choose KPIs including Acuity primary and sub-KPIs, Balanced Score, coaching, audit, and ESAT metrics, or integrate external data sources.touchpointone.com · read 4 Oct 2026
- Objectives
- The maker describes using gamification to enhance sales, improve workforce retention, boost attendance, and elevate quality.touchpointone.com · read 4 Oct 2026
- Pricing scope
- The pricing page lists A-GAME Flex within the Acuity Plus add-on modules and sets a 100-user minimum for monthly SaaS fees.touchpointone.com · read 4 Oct 2026
- Purpose
- A-GAME Flex is a gamification platform for engaging distributed customer contact workforces with data-driven competitions.touchpointone.com · read 4 Oct 2026
- Reporting
- Reporting dashboards show the impact of gamification initiatives and provide insight into what is effective.touchpointone.com · read 4 Oct 2026
- Requirements
- The maker says an internet connection and browser such as Chrome, Edge, or Firefox are required.touchpointone.com · read 4 Oct 2026
- Security and privacy
- The website privacy policy says information submitted through forms is saved and will not be disclosed to third parties or government agencies unless required by law.touchpointone.com · read 4 Oct 2026
