On the recordRead 3 Oct 202614 facts
Centrical
New York City, New York, United States; offices in Tel Aviv, Israel and London, UK
Plans and prices
Centrical license
Priced on request
Per-user pricing · cost depends on license type
Read 3 Oct 2026 · centrical.com
On the record
- AI role-play
- AI personas adapt to practice scenarios and provide real-time scoring and feedback.centrical.com · read 3 Oct 2026
- Company
- Centrical says it was founded in 2013 and has headquarters in New York City and Israel.centrical.com · read 3 Oct 2026
- Core capabilities
- The platform includes performance management, quality assurance, AI coaching, microlearning, AI role-play, gamification, and voice-of-employee tools.centrical.com · read 3 Oct 2026
- Integrations
- Centrical describes integrations with CRM, CCaaS, WFM, QA, LMS, HRIS, and voice-of-customer systems, as well as API, iFrame, and OEM embedding options.centrical.com · read 3 Oct 2026
- Intended teams
- Centrical presents solutions for contact centers, sales, learning and development, and frontline teams across industries including BPO, finance, energy, insurance, and hospitality.centrical.com · read 3 Oct 2026
- Microsoft Teams
- The Centrical Teams app lets licensed users check performance and game scores, access learning items, exchange kudos and badges, and receive daily push notifications in Teams.centrical.com · read 3 Oct 2026
- Performance management
- It combines KPIs, behavioral data, quality trends, and business goals into a view for employees and managers.centrical.com · read 3 Oct 2026
- Pricing model
- All Centrical licenses are priced per user, and the cost depends on the license type; buyers are asked to contact Centrical for pricing.centrical.com · read 3 Oct 2026
- Privacy
- Centrical states that it adheres to GDPR and that user data is stored and processed only on EU-hosted servers as part of its GDPR compliance measures.centrical.com · read 3 Oct 2026
- Purpose
- Centrical unifies frontline performance data and uses it to guide personalized coaching, learning, and practice, then measures outcomes.centrical.com · read 3 Oct 2026
- Security certification
- Centrical says it is certified to ISO/IEC 27001 and has been audited for SOC 2 Type II compliance; its SOC 2 report is available on request.centrical.com · read 3 Oct 2026
- Support
- Customer support is tiered according to project scope, with customer success resources including an admin learning program, Help Center, product updates, events, in-app notifications, and micro-tips.centrical.com · read 3 Oct 2026
