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DialedIn Agent Gamification
DialedIn lists its address as 900 S. Pine Island Rd, Suite 390, Plantation, FL 33324.
What it is
DialedIn Agent Gamification adds visual dashboards for live call activity and an individual top-10 leaderboard. DialedIn describes it for high-volume outbound call centers, where agents and managers can view activity and standings. The feature also provides agent analysis and agent summary reports. A web portal makes dashboards, reports, and metrics available on mobile devices, and the listed platforms are web and Windows. Every user tier includes the complete DialedIn platform and every feature. Software pricing is separate from telecom minutes: the 200+ users tier costs $25 a month, 100–199 users costs $39 a month, 50–99 users costs $59 a month, and 5–49 users costs $69 a month. Standard routing is listed separately at 0.0125 USD per minute pay-as-you-go. Integrations include Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, Zendesk, and others. DialedIn also lists single sign-on and says support and training are available by phone or online.
For and against
For
- Real-time activity dashboards
- Individual top-10 leaderboard
- Agent analysis and summary reports
- Mobile-accessible web portal
- Single sign-on available
Against
- Telecom minutes cost separately
- Software is paid
- Leaderboard is individual
The verdict
DialedIn Agent Gamification centers performance visibility on live dashboards, reports, and an individual leaderboard. Buyers should account separately for software tiers and telecom routing charges.
Who it suits
This feature suits high-volume outbound call centers that want visible activity tracking and leaderboard mechanics. It also fits teams needing reports, mobile web access, and integrations with listed business systems.
Plans and prices
200+ users
Complete platform + every feature · software only; telecom minutes separate
Read 7 Oct 2026 · getdialedin.com
100-199 users
Complete platform + every feature · software only; telecom minutes separate
Read 7 Oct 2026 · getdialedin.com
50-99 users
Complete platform + every feature · software only; telecom minutes separate
Read 7 Oct 2026 · getdialedin.com
5-49 users
Complete platform + every feature · software only; telecom minutes separate
Read 7 Oct 2026 · getdialedin.com
On the record
- Audience
- DialedIn describes the feature as intended for high-volume outbound call centers.getdialedin.com · read 7 Oct 2026
- Company history
- The About page says DialedIn has focused on call center software for two decades.getdialedin.com · read 7 Oct 2026
- Custom integrations
- DialedIn says CRMs with an API or URL data posting can be integrated, and webhooks can synchronize data back to the dialer.getdialedin.com · read 7 Oct 2026
- Integrations
- The integrations page lists Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, DNC.com, Verint, NICE, Twilio, Vonage, RingCentral, Zendesk, Jira, Google, REST API, webhooks, and SDKs.getdialedin.com · read 7 Oct 2026
- Platform pricing
- The pricing page says every user tier includes the complete DialedIn platform and every feature.getdialedin.com · read 7 Oct 2026
- Privacy and security
- The privacy policy says the site uses regular malware scanning and an SSL certificate, and does not use vulnerability scanning or PCI-standard scanning.getdialedin.com · read 7 Oct 2026
- Purpose
- Agent gamification presents visual dashboards with real-time call activity and a top-10 leaderboard to motivate agents.getdialedin.com · read 7 Oct 2026
- Reporting
- The gamification feature provides access to agent analysis and agent summary reports.getdialedin.com · read 7 Oct 2026
- Support
- The About page says technical support and ongoing training are available by phone or online.getdialedin.com · read 7 Oct 2026
- Telecom pricing
- Software prices are shown separately from telecom minutes, with pay-as-you-go standard routing listed at $0.0125 per minute.getdialedin.com · read 7 Oct 2026
- Web access
- DialedIn describes a web portal for real-time dashboards, reports, and metrics accessible using mobile devices.getdialedin.com · read 7 Oct 2026
