The best UniDesk alternatives
The rest of Best IT Help Desk Software, in this site's order: each with what it costs, where it runs and its record score.
GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.
It suits organizations looking for an IT help desk with options to add asset management, change management or projects.
Jira suits software, product, marketing, operations, and other teams that need to assign and track coordinated work.
KIX may suit organizations managing help desk, IT service, customer support, or field service work.
Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.
Atera suits MSPs and internal IT teams that need device management and service-desk tools in one cloud platform.
Desk365 may suit customer support or IT teams that handle tickets across several channels.
It suits lean IT teams and departments that want shared ticket workflows, with the maker describing it for teams of 5 to 500 people.
It suits IT support and customer service teams that need to convert requests across channels into assigned tickets.
It suits organizations that need to discover and inventory technology assets across IT, operational technology, cloud, or virtual environments.
Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments.
InvGate suits organizations coordinating service work across IT and other departments.
iTop suits organizations seeking service management and CMDB capabilities across web, Windows, Linux, API or self-hosted environments.
Spiceworks Cloud Help Desk suits teams that need ticketing and incident tracking without maintaining their own server.
HaloITSM is presented for IT teams managing service operations.
iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
Web Help Desk suits IT teams that need ticket routing, asset management, a knowledge base, and configurable SLAs in a self-hosted system.
Freshservice is aimed at IT teams managing employee support, assets, and operations.
NinjaOne is aimed at IT teams and managed service providers responsible for endpoint management, patching, backup, and remote access.
