Best Track-It! Alternatives in 2026
Updated
20 apps from IT help desk software ranked against Track-It! on the same published basis.
- 1Track-It! vs Desk365
- 2Track-It! vs ManageEngine ServiceDesk Plus
- 3Track-It! vs Freshservice
- 4Track-It! vs GLPI
- 5Track-It! vs SolarWinds Service Desk
- 6Track-It! vs KIX
- 7Track-It! vs SysAid
- 8Track-It! vs Jitbit Helpdesk
- 9Track-It! vs Alloy Navigator
- 10Track-It! vs Genuity Helpdesk
- 11Track-It! vs iTop
- 12Track-It! vs Jira
- 13Track-It! vs HaloITSM
- 14Track-It! vs TOPdesk
- 16Track-It! vs Zammad
- 17Track-It! vs Web Help Desk
- 18Track-It! vs iTop
- 19Track-It! vs TeamDynamix ITSM
- 20Track-It! vs Mojo Helpdesk
- 21Track-It! vs Spiceworks Cloud Help Desk
Track-It! alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 9.6 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | ManageEngine ServiceDesk Plus | 8.8 | No | $13/mo | Android, iOS, Linux, Mac, Web, Windows |
| 3 | Freshservice | 8.7 | No | $19/mo | Android, API, iOS, Web |
| 4 | GLPI | 8.6 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 5 | SolarWinds Service Desk | 8.5 | No | $39/mo | Android, API, iOS, Web |
| 6 | KIX | 8.1 | No | — | Web, iOS, Android |
| 7 | SysAid | 8.1 | No | $89/mo | Android, API, iOS, self-hosted, Web |
| 8 | Jitbit Helpdesk | 8.1 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 9 | Alloy Navigator | 8.0 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 10 | Genuity Helpdesk | 7.8 | Free plan | $39.99/mo | Android, iOS, Web |
| 11 | iTop | 7.7 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 12 | Jira | 7.6 | Free plan | $7.91/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 13 | HaloITSM | 7.5 | No | — | Web, iOS, Android |
| 14 | TOPdesk | 7.3 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 16 | Zammad | 6.9 | No | — | Web, Linux |
| 17 | Web Help Desk | 6.8 | No | $26.67/mo | Web, Windows, Mac, Linux, iOS |
| 18 | iTop | 6.7 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 19 | TeamDynamix ITSM | 6.6 | No | — | Android, API, iOS, Web |
| 20 | Mojo Helpdesk | 6.4 | No | $14/mo | API, Web |
| 21 | Spiceworks Cloud Help Desk | 6.3 | No | — | Web, Android, iOS |
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Questions about Track-It! alternatives
What is the best alternative to Track-It!?
Desk365, number 1 in IT help desk software with a score of 9.6 out of 10. The others here: ManageEngine ServiceDesk Plus, Freshservice, GLPI and 16 more.
What is the best free alternative to Track-It!?
Desk365 is the best-ranked alternative with a free plan. 5 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.